Summary
Overview
Work History
Education
Skills
Work Availability
Volunteer Work
Timeline

Kelly Campbell

Help Desk Engineer
Dallas,TX
Every problem is a gift—without problems we would not grow.
Tony Robbins

Summary

Skilled Technologist with experience configuring computers, servers and peripheral devices to work within established company and security parameters. Adept at managing permissions, filters and file sharing. Devoted troubleshooter with deep understanding of system architecture and diagnostics.

Overview

8
8
years of post-secondary education
11
11
years of professional experience

Quality Assurance Analyst

Unity BPO
Albuquerque , NM
2017.08 - 2020.03
  • QA process development.
  • Review system specifications using client requirements.
  • Black box testing.
  • User Assurance testing.
  • Test management facilitation.
  • Automated test scripting.
  • Configured ServiceNow Automated Test Framework .
  • Agile development life cycle.
  • ITIL process analysis.
  • Conducted code reviews with developers to ensure quality stable product is being delivered.
  • Able to acquire one of the top Acute care facilities in the US because of the QA services were available as part of client's contract.
  • Managed anywhere between 2- 5 projects while providing technical to clients within the ServiceNow platform.
  • Created accurate and efficient test scripts in ServiceNow to manage automated testing of certain products and features.
  • Debugged code and located root causes of problems by reviewing configuration files and logs.

Help Desk IT Specialist

LEIDOS
Albuquerque , NM
2017.06 - 2018.08
  • Provided Triaged and support for all IT needs of company.
  • Supported (install, configure, troubleshoot commercial software applications.
  • Supported Commercial Software List (SCSL).
  • Helped both technical and non-technical clients by providing efficient customer service and detailed oriented technical support.
  • After 2 weeks of training was appointed as shift lead.
  • Removed malware, ransomware and other threats from laptops and desktop systems.
  • Loaded software, granted permissions and configured hardware for new employees as part of onboarding process.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.

UI/ UX Front End Developer Intern

LAVU Inc
Albuquerque , NM
2016.12 - 2017.03
  • Partnered with production and back end developers to create a seamless user experience.
  • Created development enhancements using PHP for backend changes that were released on Apples Platform.
  • Contributed to complete redesign and development of new user interface on companies POS application.
  • Gathered requirements that where then used to create High-fidelity mockups using many designer tools.

Web Developer

CANNADUCEUS – Project
Albuquerque , NM
2016.10 - 2016.12
  • Partnered with a team of developers with the first ever online locator of medical cannabis dispensaries using the API for BIO Tech.
  • Contributed by creating the database structure using MySQL.
  • Contributed to front-end and back-end development using PHP and JavaScript.
  • Designed UI/UX of the application.

Technical Support

T-MOBILE
Albuquerque , NM
2014.09 - 2015.11
  • Provided global technical support.
  • Provide High level technical support while ensuring the customer experience is superb.
  • Multitasking proprietary data bases, while ensuring all contractual transitions are fully understood and agreed upon.
  • Studying market trends to compete with in a competitive market, while maintaining expected matrix.
  • Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
  • Resolved escalated issues by serving as subject matter expert on wide-ranging issues related to T-mobile services and products.
  • Installed, modified and repaired software and hardware to resolve technical issues.

Technical Support

VERIZON WIRELESS
Albuquerque , NM
2012.09 - 2015.11
  • Provided global technical support.
  • Provide efficient global technical support.
  • Multitasking proprietary data bases, and staying a head of the curve with business acumen.
  • Installed, modified and repaired software and hardware to resolve technical issues.
  • Resolved escalated issues by serving as subject matter expert on wide-ranging issues related to Verizon Wireless services and products.

Resident Advisor

THE ART INSTIUTUE OF PHILADELPHIA
Philadelphia , PA
2009.05 - 2011.08
  • Ensure community development and student safety.
  • Supervised and supported resident activities for 50 plus students.
  • Engaged residents in community-based programs.
  • Served as a member of residential life leadership team while continuously developing career skills.

Customer Account Manager/ Sales

RENT-A-CENTER
Philadelphia , PA
2011.04 - 2011.07
  • Manage many customer facing accounts while generating sales.
  • Manage multiple customer accounts ensuring customer remains on schedule with payments as well as maintain an inviting and rewarding customer experience.
  • Created action plans to invite new and old customers into the store while offering top notch merchandise and exceed all sales and collection quotas in a progressively numbers driven environment.

Work History

Bachelor of Science - Software Development

Western Governors University, Salt Lake City, UT
2019.05 - Current

No Degree - ITIL Certified

CompTIA
2019.05 - 2019.11

No Degree - CIW Site Development Associate

CompTIA
2019.05 - 2019.12

Associates of Science - Integrated Studies

Central New Mexico Community College, Albuquerque, NM
2016.08 - 2018.05

Diploma - Coding Full Stack Dev

Deep Dive Coding Bootcamp
2016.06 - 2016.12

Full Stake PHP coding developer, Deep Dive Coding Boot camp

Associates of Science - Fashion Design

The Art Institute Of Philadelphia
2008.02 - 2010.12

Education

Skills

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Work Availability

monday
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morning
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evening
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Volunteer Work

HMTech Instructor , Teaching CSS and HTML to middle school and high school students - 2017

Western Governors University - Bachelor of Science, Software Development
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CompTIA - No Degree, ITIL Certified
-0.05999999999994543
CompTIA - No Degree, CIW Site Development Associate
-0.06999999999993634
Quality Assurance Analyst - Unity BPO
2017.08 - 2020.03
Help Desk IT Specialist - LEIDOS
2017.06 - 2018.08
UI/ UX Front End Developer Intern - LAVU Inc
2016.12 - 2017.03
Web Developer - CANNADUCEUS – Project
2016.10 - 2016.12
Central New Mexico Community College - Associates of Science, Integrated Studies
-1.9700000000000273
Deep Dive Coding Bootcamp - Diploma, Coding Full Stack Dev
-0.05999999999994543
Technical Support - T-MOBILE
2014.09 - 2015.11
Technical Support - VERIZON WIRELESS
2012.09 - 2015.11
Customer Account Manager/ Sales - RENT-A-CENTER
2011.04 - 2011.07
Resident Advisor - THE ART INSTIUTUE OF PHILADELPHIA
2009.05 - 2011.08
The Art Institute Of Philadelphia - Associates of Science, Fashion Design
-2.099999999999909

Timeline

Kelly CampbellHelp Desk Engineer