Kelly Canfield
Philadelphia,PA
Summary
Dynamic and results-driven professional with a proven track record in client relationship management, team leadership, and operational efficiency. Skilled in strategic planning and execution, with a strong ability to identify talent and drive successful recruitment initiatives that align with organizational goals.
Overview
6
6
years of professional experience
Work History
Client Onboarding and Ecommerce Operations Manager
UngatingAmazon.com
09.2021 - 03.2024
- Played a pivotal role in a 5-person team, specializing in client onboarding and Amazon account management, ensuring a seamless integration process for clients into the Amazon marketplace.
- Led the onboarding process, conducting initial setup meetings, guiding clients through account setup, and providing backend support for their Amazon Seller accounts.
- Facilitated the application process for ungating categories, providing both guidance and comprehensive services for full-service brand approvals.
- Developed and implemented Standard Operating Procedures (SOPs) for social media marketing and onboarding, enhancing brand visibility and streamlining operations.
- Managed logistics for both the company and clients' businesses, overseeing incoming and outgoing packages at UPS and ensuring timely processing of applications.
- Trained and managed a team of 4 Virtual Assistants, effectively delegating responsibilities and ensuring the continuity of tasks and processes.
Server Team Lead
Marathon Grill
06.2018 - 09.2021
- Delivered exceptional customer service in a high-end dining establishment, catering to discerning clientele in a bustling center city location.
- Expertly managed reservations and seating arrangements for a sophisticated urban clientele, ensuring a seamless and personalized dining experience.
- Demonstrated in-depth knowledge of an upscale menu, including fine wines, gourmet dishes, and specialty cocktails, providing expert recommendations to enhance the dining experience.
- Coordinated with the culinary team to execute custom orders and accommodate special dietary requirements, ensuring the highest level of guest satisfaction.
- Maintained a polished and professional demeanor, upholding the restaurant's standards of elegance and excellence in all interactions with guests.
- Handled financial transactions with precision, including processing high-value bills and managing tips distribution among the service team.
- Proactively addressed and resolved any guest concerns with discretion and diplomacy, maintaining the establishment's reputation for outstanding service.
- Assisted in organizing and executing private events and special occasions, ensuring a memorable experience for guests in a prestigious center city setting.
Education
Associate of Science - Disaster Relief Management
Camden County College
Blackwood, NJ06.2021
Skills
- Client Relations Management
- Strategic Planning and Implementation
- Team Leadership and Development
- Operational Efficiency
- Problem - Solving and Analytical Thinking
- Effective Communication
- Project Management
- Digital Marketing and Social Media
- Market Research and Insights
- Financial Acumen
Timeline
Client Onboarding and Ecommerce Operations Manager
UngatingAmazon.com
09.2021 - 03.2024
Server Team Lead
Marathon Grill
06.2018 - 09.2021
Associate of Science - Disaster Relief Management
Camden County College
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<ul><li>Worked across multiple levels of a complex content ingestion system over a 10-year span</li><li>Improved system performance by streamlining data retrieval and backend operations</li><li>Standardized data ingestion protocols, enhancing accuracy across geographic and topical datasets</li><li>Implemented client-facing dashboard features previously underutilized, making them standard practice</li><li>Integrated third-party tools to overcome content access restrictions and expand curation capabilities</li><li>Applied deep understanding of Google search logic to maximize content quality and relevance</li><li>Analyzed and explained system behavior to internal stakeholders and clients to improve transparency</li><li>Developed training protocols for content moderation and system maintenance, enabling week-long onboarding cycles</li><li>Managed a team of 12 moderators over four years, optimizing workflows to support high-volume data pulls</li><li>Coordinated with operations and account teams to assess client requests, troubleshoot issues, and develop solutions</li><li>Conducted honest, strategic discussions with clients and leadership to align requests with system limitations and business goals</li><li>Maintained detailed process documentation to support organizational memory, training, and accountability</li><li>Completed college-level coursework in survey and process writing; applied principles to workplace efficiencies</li><li>Self-taught in multiple platforms including sound and video editing software, media production software</li><li>Proficient in Microsoft Office Suite, Google Workspace, and a range of productivity and curation tools</li></ul> at Futuri Media<ul><li>Worked across multiple levels of a complex content ingestion system over a 10-year span</li><li>Improved system performance by streamlining data retrieval and backend operations</li><li>Standardized data ingestion protocols, enhancing accuracy across geographic and topical datasets</li><li>Implemented client-facing dashboard features previously underutilized, making them standard practice</li><li>Integrated third-party tools to overcome content access restrictions and expand curation capabilities</li><li>Applied deep understanding of Google search logic to maximize content quality and relevance</li><li>Analyzed and explained system behavior to internal stakeholders and clients to improve transparency</li><li>Developed training protocols for content moderation and system maintenance, enabling week-long onboarding cycles</li><li>Managed a team of 12 moderators over four years, optimizing workflows to support high-volume data pulls</li><li>Coordinated with operations and account teams to assess client requests, troubleshoot issues, and develop solutions</li><li>Conducted honest, strategic discussions with clients and leadership to align requests with system limitations and business goals</li><li>Maintained detailed process documentation to support organizational memory, training, and accountability</li><li>Completed college-level coursework in survey and process writing; applied principles to workplace efficiencies</li><li>Self-taught in multiple platforms including sound and video editing software, media production software</li><li>Proficient in Microsoft Office Suite, Google Workspace, and a range of productivity and curation tools</li></ul> at Futuri Media