KELLY CANNON
SAN ANTONIO,UNITED STATES
Summary
Marketing specialist with 7 years of experience in sales and customer service, known for fostering cross-functional partnerships and enhancing operational efficiency. Proficient in technical sales, CRM software, and team collaboration, driving measurable revenue growth through innovative strategies. Passionate about leveraging diverse skills to boost client satisfaction and streamline business processes.
Overview
4
4
years of professional experience
Work History
Marketing Specialist/ Invoice Management
Arsey Comforts
05.2024 - Current
- Support sales team operations, enhancing efficiency and client satisfaction
- Address client inquiries, ensuring clear communication and understanding
- Coordinate logistics for timely product delivery, optimizing shipping processes
- Foster positive client relationships through effective communication strategies
- Collaborate with teams to improve sales processes and drive business growth
- Streamlined sales support processes, enhancing team efficiency and client satisfaction
- Implemented data-driven strategies, resulting in measurable revenue growth
- Fostered strong cross-functional relationships, optimizing sales workflows
- Proactively identified client needs, contributing to increased customer retention rates
- Developed creative solutions for logistics challenges, improving product delivery timelines
- Introduced new client engagement techniques, boosting overall sales performance
- Meticulously managed shipping and receiving processes, ensuring accurate and timely deliveries
- Maintained comprehensive product knowledge, addressing client inquiries effectively
- Provided crucial support to sales team, facilitating smooth operations
- Cultivated positive client relationships through attentive communication and problem-solving
- Spearheaded creative marketing campaigns for Arsey Comforts, integrating novel invoice management systems to streamline operations and boost client satisfaction
- Drove substantial revenue growth through targeted marketing initiatives, while optimizing invoice processes to reduce payment cycles at Arsey Comforts
- Analyzed market trends and customer data to inform strategic decisions, simultaneously enhancing invoice accuracy and reducing discrepancies
- Fostered cross-functional partnerships to align marketing goals with financial objectives, improving overall operational efficiency at Arsey Comforts
- Meticulously managed marketing campaigns and invoice systems, ensuring brand consistency and financial accuracy in all client interactions
- Pioneered cutting-edge marketing strategies while refining invoice management, resulting in improved client relations and operational efficiency
Sales Assistant
Halo
06.2022 - 05.2024
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Assisted customers with prompt and polite support in-person and via telephone.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Participated in ongoing training to stay updated on current products, promotions, and industry trends.
- Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
- Executed visual merchandising strategies to attract customers and drive sales.
- Boosted store revenue through upselling and cross-selling techniques.
- Managed inventory levels to minimize stockouts and overstock situations, ensuring optimal product availability.
- Established effective communication channels between sales and warehouse teams, streamlining order fulfillment.
- Fostered positive shopping environment, leading to high customer satisfaction scores.
- Collaborated with team members to achieve a cohesive and efficient store environment.
- Meticulously managed shipping processes, ensuring accurate and timely deliveries. Maintained comprehensive product knowledge, addressing client inquiries effectively.
- Manage and created Employee websites.
Intake Coordinator
CDS
01.2022 - 04.2022
- Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
- Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
- Reduced errors in patient data entry with thorough verification processes and attention to detail.
- Completed intake assessment forms and filed clients' charts.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Collaborated with healthcare professionals to ensure patients received appropriate services and resources.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Contributed to a positive work environment through effective teamwork and open communication among colleagues.
- Enhanced patient satisfaction with timely and accurate information during the intake process.
- Communicated with referral sources, physicians, and associated staff to check documentation for proper signatures.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
New Hire Coordinator
Texas
07.2021 - 01.2022
- Managed the hiring process for service providers, ensuring compliance with state regulations and conducting background checks
- Maintained accurate records of service providers in the system and facilitated timely payments
- Handled client inquiries, resolved escalated issues promptly, and created standard operating procedures for the department
Account Resolution Specialist
Wells Fargo Cross-training (Randstad Contractor)
11.2020 - 04.2021
- Conducted outbound accounts resolution activities, contacting customers directly to collect debts
- Planned repayment schedules for customers and ensured accurate data management
Education
Bachelor of Arts - Sustainable Design
Rockey Mountain Art And Design
06-2021
Skills
- Social media management
- Digital marketing
- Customer research
- Analytics and SEO
- CRM management
- Sales expertise
- Direct mail campaigns
- Market trends
- Branding
- Market trend analysis
- Time management
- Project management
Timeline
Marketing Specialist/ Invoice Management
Arsey Comforts
05.2024 - Current
Sales Assistant
Halo
06.2022 - 05.2024
Intake Coordinator
CDS
01.2022 - 04.2022
New Hire Coordinator
Texas
07.2021 - 01.2022
Account Resolution Specialist
Wells Fargo Cross-training (Randstad Contractor)
11.2020 - 04.2021
Bachelor of Arts - Sustainable Design
Rockey Mountain Art And Design
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