Kelly Cano
Manassas,VA
Summary
Overview
11
11
years of professional experience
Work History
Activities and Communications Manager
Associa
02.2024 - Current
- Coordinated, planned, developed and implemented activities designed to enrich lives of residents.
- Prepared rooms, equipment and supplies for Board of Director meeting and any other Committee meetings.
- Maintained and ordered supplies for activities.
- Managed participations with handling sign-ups or reservations for activities, ensuring enough space and resources for all participants.
- Created schedules by coordinating and organizing activity schedules, integrating them into the Resident Calendar to ensure clear communication of events and timings for residents.
- Improved site performance through regular monitoring, updates, and troubleshooting.
- Designed, created, and distributed weekly newsletters to the community, keeping residents informed about upcoming activities, events, and important announcements.
- Created visually engaging flyers to promote events and activities, ensuring clear communication and maximum participation.
- Assisted residents with resetting passwords and navigating the community website, providing technical support to ensure access to their accounts and online resources.
- Acted as the primary point of contact for designated committees within the HOA community, facilitating meetings and providing feedback to the HOA board to ensure smooth communication and project progress.
Patient Care Coordinator
Northern Virginia Orthopedics Specialist
02.2020 - 02.2024
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Advocated for patients' rights and needs, ensuring their voices were heard in care decisions.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Updated patient information and insurance details for accurate electronic medical records.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Supported administrative tasks such as ordering supplies, inventory management, and filing medical documents for streamlined office workflow.
Patient Care Coordinator
Pivot Physical Therapy
03.2016 - 01.2019
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Delivered support to medical staff in completion of patient paperwork.
- Used company software and databases to maintain records of services performed and patient conditions.
- Maintained accurate and up-to-date documentation of patient records in accordance with HIPAA regulations.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed high call volumes while maintaining exceptional accuracy in appointment scheduling.
- Used WebPT to schedule patients.
- Verified insurance coverage and obtained pre-authorizations.
- Reduced no-show rates by implementing reminder calls and text messages for upcoming appointments.
- Followed up with patients to reschedule missed appointments.
- Assisted with medical coding and billing tasks.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Performed electrical stimulation, ultrasounds to improve patient movement and functions.
Patient Care Coordinator
My Eye Doctor
04.2014 - 04.2016
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Collected room deposits, fees, and payments.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
Education
No Degree -
Northern Virginia Community College
Annandale, VA01-2026
High School Diploma -
Osbourn Highschool
Manassas06-2013
Skills
- Marketing strategy
- Social media coordination
- Problem-solving abilities
- Multitasking
- Creative Thinking
- Content Creation
- Reliability
- Employee Communications
- Manage events
- Writing, editing, and proofreading
Languages
Spanish
Native or Bilingual
Timeline
Activities and Communications Manager
Associa
02.2024 - Current
Patient Care Coordinator
Northern Virginia Orthopedics Specialist
02.2020 - 02.2024
Patient Care Coordinator
Pivot Physical Therapy
03.2016 - 01.2019
Patient Care Coordinator
My Eye Doctor
04.2014 - 04.2016
No Degree -
Northern Virginia Community College
High School Diploma -
Osbourn Highschool
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