Microsoft Office
Kelly Boston
Freelance Creative Professional
Chattanooga,TN
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Part-Time Research Associate
RetailData LLC
12.2024 - 01.2025
- Collect and analyze retail pricing, promotions, and merchandising data remotely using proprietary software.
- Ensure data accuracy and consistency through diligent review and adherence to company guidelines.
- Collaborate with team members to address data discrepancies and meet reporting deadlines.
- Maintain a high level of organization and time management to complete tasks efficiently in a remote work environment.
- Provide actionable insights that support retail clients' strategic decision-making processes.
E-Commerce Associate
Goodwill Industries of the Greater Chattanooga Area
11.2023 - 10.2024
- Lister: Listed at least 35 items daily from various Goodwill stores, measuring, weighing, and providing detailed descriptions.
- Shipper & Console Tester: Created custom shipping boxes, ensuring proper packing to prevent damage during transit. Tested gaming consoles from Atari to PlayStation 4, performing factory resets and ensuring no personal data remained.
Courier/Independent Contractor
Tennessee Valley Authority
04.2022 - 05.2023
- Managed mailroom operations, including receiving and scanning packages, organizing deliveries, and maintaining records for IT logistics.
- Followed company policies and procedures during shift.
Service Specialist
IST Management Services
02.2020 - 08.2021
- Managed the pick-up and delivery of mail, parcels, and faxes, ensuring timely and accurate service.
- Handled confidential and urgent materials, demonstrating discretion and attention to detail.
- Maintained copier equipment and ensured efficient operation.
- Adhered to business procedure guidelines while maintaining flexibility in a high-volume environment.
- Participated in cross-training and followed safety procedures while maintaining logs and documentation.
Call Center Interviewer
Wilkins Research Services, LLC
12.2019 - 02.2020
- Conducted surveys by reading scripted questions, clarifying responses, and engaging respondents professionally.
- Maintained a neutral stance while handling rejection and ensuring quality interactions.
- Demonstrated resilience and patience in high-pressure situations, adhering to productivity standards and schedules.
Customer Service Representative
Arby's
01.2019 - 10.2019
- Executed duties ranging from cashier to line cook, accurately completing cash register transactions.
- Served multiple customers simultaneously in a high-pressure environment, ensuring a positive customer experience.
Cashier
Food City
08.2017 - 09.2018
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Customer Service Representative
Arby's
06.2013 - 09.2016
- Initially handled register and drive-through operations, ensuring accurate and efficient order processing
- Evolved into a trusted team member responsible for food preparation, including sandwiches and other menu items
- Gained trust from management to open the store and perform open-to-close shifts (8:00 AM to 8:00 PM)
- Led by example in a fast-paced environment, maintaining quality service during high-volume periods
- Became a go-to staff member for various roles, especially food prep, due to speed and reliability
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Office Assistant
Sears
11.2015 - 08.2016
- Resolved discrepancies in cash drawers and handled financial transactions, maintaining accurate records
- Utilized a multi-department phone system and protected confidential company records
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
Photography Clerical Assistant
Heidi Burkes Photography
05.2015 - 02.2016
- Provided clerical support for a photography business
- Utilized Microsoft Excel to create and manage client profiles and financial records
- Assisted with income-expense reports for tax purposes and general business needs
Customer Service Representative
Dunkin' Donuts (Franchise)
07.2011 - 07.2012
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Central High School
Chattanooga, TN 05.2005 - 05.2009
Skills
Driving
CSR
Time Management
Typing
Google Docs
Computer Skills
Cash handling
Microsoft Excel
E-Commerce
Analysis skills
Customer Support
S3
Clerical experience
Problem solving
Courier
Word Processing
Data Entry
Basic maths
Loss Prevention
Microsoft Office
Call Center
Cashiering
Customer Care
Cash management
Communication Skills
Filing
Cash register
Merchandise Control and Presentation
Adaptability
Clear Oral and Written Communication
Microsoft Suite Office
Product listing
Shipping coordination
Time management
Multitasking
Audio testing
Console game testing
Packaging
Package handling
Document verification
Labeling accuracy
Cost control
Order preparation
Self-motivated and independent
Shipping and receiving
Data entry
Stock rotation
Verbal and written communication
Effective communication
Attention to detail
Shipment tracking
Material handling equipment
Interpersonal skills
Equipment maintenance
Inventory management
Heavy lifting
Workflow optimization Hello yes
Certification
Driver's License, 01/01/19, 06/30/24, D
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Accomplishments
University of Tennessee Chattanooga
- Dean’s List (Spring 2017 & 2018)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeContract WorkLocation Preference
RemoteHybridImportant To Me
Work-life balanceHealthcare benefitsWork from home optionFlexible work hours4-day work weekPaid sick leaveSoftware
Languages
English
Native or Bilingual
Timeline
Part-Time Research Associate
RetailData LLC
12.2024 - 01.2025
E-Commerce Associate
Goodwill Industries of the Greater Chattanooga Area
11.2023 - 10.2024
Courier/Independent Contractor
Tennessee Valley Authority
04.2022 - 05.2023
Service Specialist
IST Management Services
02.2020 - 08.2021
Call Center Interviewer
Wilkins Research Services, LLC
12.2019 - 02.2020
Customer Service Representative
Arby's
01.2019 - 10.2019
Cashier
Food City
08.2017 - 09.2018
Office Assistant
Sears
11.2015 - 08.2016
Photography Clerical Assistant
Heidi Burkes Photography
05.2015 - 02.2016
Customer Service Representative
Arby's
06.2013 - 09.2016
Customer Service Representative
Dunkin' Donuts (Franchise)
07.2011 - 07.2012
High School Diploma -
Central High School
05.2005 - 05.2009