Microsoft Office
Kelly Boston
Freelance Creative Professional
Chattanooga,TN
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Part-Time Research Associate
RetailData LLC
12.2024 - 01.2025
- Collect and analyze retail pricing, promotions, and merchandising data remotely using proprietary software.
- Ensure data accuracy and consistency through diligent review and adherence to company guidelines.
- Collaborate with team members to address data discrepancies and meet reporting deadlines.
- Maintain a high level of organization and time management to complete tasks efficiently in a remote work environment.
- Provide actionable insights that support retail clients' strategic decision-making processes.
E-Commerce Associate
Goodwill Industries of the Greater Chattanooga Area
11.2023 - 10.2024
- Lister: Listed at least 35 items daily from various Goodwill stores, measuring, weighing, and providing detailed descriptions.
- Shipper & Console Tester: Created custom shipping boxes, ensuring proper packing to prevent damage during transit. Tested gaming consoles from Atari to PlayStation 4, performing factory resets and ensuring no personal data remained.
Courier/Independent Contractor
Tennessee Valley Authority
04.2022 - 05.2023
- Managed mailroom operations, including receiving and scanning packages, organizing deliveries, and maintaining records for IT logistics.
- Followed company policies and procedures during shift.
Service Specialist
IST Management Services
02.2020 - 08.2021
- Managed the pick-up and delivery of mail, parcels, and faxes, ensuring timely and accurate service.
- Handled confidential and urgent materials, demonstrating discretion and attention to detail.
- Maintained copier equipment and ensured efficient operation.
- Adhered to business procedure guidelines while maintaining flexibility in a high-volume environment.
- Participated in cross-training and followed safety procedures while maintaining logs and documentation.
Call Center Interviewer
Wilkins Research Services, LLC
12.2019 - 02.2020
- Conducted surveys by reading scripted questions, clarifying responses, and engaging respondents professionally.
- Maintained a neutral stance while handling rejection and ensuring quality interactions.
- Demonstrated resilience and patience in high-pressure situations, adhering to productivity standards and schedules.
Customer Service Representative
Arby's
01.2019 - 10.2019
- Executed duties ranging from cashier to line cook, accurately completing cash register transactions.
- Served multiple customers simultaneously in a high-pressure environment, ensuring a positive customer experience.
Cashier
Food City
08.2017 - 09.2018
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Customer Service Representative
Arby's
06.2013 - 09.2016
- Initially handled register and drive-through operations, ensuring accurate and efficient order processing
- Evolved into a trusted team member responsible for food preparation, including sandwiches and other menu items
- Gained trust from management to open the store and perform open-to-close shifts (8:00 AM to 8:00 PM)
- Led by example in a fast-paced environment, maintaining quality service during high-volume periods
- Became a go-to staff member for various roles, especially food prep, due to speed and reliability
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Office Assistant
Sears
11.2015 - 08.2016
- Resolved discrepancies in cash drawers and handled financial transactions, maintaining accurate records
- Utilized a multi-department phone system and protected confidential company records
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
Photography Clerical Assistant
Heidi Burkes Photography
05.2015 - 02.2016
- Provided clerical support for a photography business
- Utilized Microsoft Excel to create and manage client profiles and financial records
- Assisted with income-expense reports for tax purposes and general business needs
Customer Service Representative
Dunkin' Donuts (Franchise)
07.2011 - 07.2012
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Central High School
Chattanooga, TN 05.2005 - 05.2009
Skills
Driving
Certification
Driver's License, 01/01/19, 06/30/24, D
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Accomplishments
University of Tennessee Chattanooga
- Dean’s List (Spring 2017 & 2018)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeContract WorkWork Location
RemoteHybridImportant To Me
Work-life balanceHealthcare benefitsWork from home optionFlexible work hours4-day work weekPaid sick leaveSoftware
Languages
English
Native or Bilingual
Timeline
Part-Time Research Associate
RetailData LLC
12.2024 - 01.2025
E-Commerce Associate
Goodwill Industries of the Greater Chattanooga Area
11.2023 - 10.2024
Courier/Independent Contractor
Tennessee Valley Authority
04.2022 - 05.2023
Service Specialist
IST Management Services
02.2020 - 08.2021
Call Center Interviewer
Wilkins Research Services, LLC
12.2019 - 02.2020
Customer Service Representative
Arby's
01.2019 - 10.2019
Cashier
Food City
08.2017 - 09.2018
Office Assistant
Sears
11.2015 - 08.2016
Photography Clerical Assistant
Heidi Burkes Photography
05.2015 - 02.2016
Customer Service Representative
Arby's
06.2013 - 09.2016
Customer Service Representative
Dunkin' Donuts (Franchise)
07.2011 - 07.2012
High School Diploma -
Central High School
05.2005 - 05.2009
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