Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kelly Carrizales

New Braunfels,TX

Summary

Dynamic professional with a proven track record at FedEx Ground, showcasing exceptional adaptability and communication skills. Excelled in enhancing customer satisfaction and team productivity, demonstrating leadership and multitasking abilities. Achieved significant commitment to quality and efficiency.

Hardworking and passionate job seeker with strong organizational skills eager, ready to help team achieve company goals.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Fedex Courier

FedEx:Ground
08.2021 - Current
  • Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
  • Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
  • Enhanced customer satisfaction through timely deliveries and professional communication with clients.
  • Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
  • Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
  • Developed strong relationships with clients through dependable service that ensured repeat business.
  • Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
  • Supported team members during peak times, demonstrating strong teamwork and flexibility.

Banquet Server

Embassy Suite Hotel
05.2019 - 09.2021
  • Served appetizers, delivered entrees, and refilled beverages for banquet guests.
  • Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
  • Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
  • Handled special dietary requests, ensuring all guests received appropriate meals according to their preferences or restrictions.
  • Provided exceptional assistance in training new banquet servers, sharing valuable industry knowledge and best practices for efficient service delivery.
  • Minimized service disruptions, quickly addressing and correcting any setup or service errors.

Package Handler

FedEx Ground
11.2020 - 08.2021
  • Followed safety regulations to maintain safe work environment.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.
  • Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
  • Contributed to increased productivity by working effectively in high-pressure situations.
  • Maintained high levels of accuracy in package scanning to ensure proper tracking, leading to fewer lost packages.

Flow Selector

HEB Warehouse
02.2014 - 02.2019
  • Detail-oriented Order Picker with experience working in various large warehouse environments. Seeking similar role where outstanding packing skills and strong commitment to safety will be valued.
  • Ensured product availability by proactively replenishing shelves when stock levels were low or when new shipments arrived.
  • Maintained a safe work environment by adhering to safety protocols, proper equipment usage, and regular housekeeping tasks.
  • Improved warehouse efficiency through accurate and timely retrieval of products for delivery.
  • Enhanced team productivity by assisting with training new employees on warehouse processes and best practices.
  • Developed strong working relationships with peers, supervisors, and other stakeholders to foster a positive and collaborative work environment.
  • Adapted quickly to changes in priorities or workflows within the warehouse environment, maintaining high levels of accuracy and productivity at all times.
  • Optimized inventory control by conducting routine cycle counts and updating the warehouse management system accordingly.
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
  • Followed orders precisely for correct items, sizes and quantities.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.

Cashier/Cooker Operator

Lehman High School
08.2012 - 02.2014
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Enhanced customer satisfaction by providing efficient and friendly food service to students.
  • Set up and broke down food service lines quickly to maintain service flow.
  • Ensured seamless communication between front desk, maintenance, and food service teams for optimal guest experience.
  • Enhanced workplace efficiency by assisting in the preparation of meals and ensuring timely food service.
  • Ensured compliance with food service guidelines by routinely checking food temperatures and serving sizes.
  • Boosted overall dining experience through timely, attentive, and professional food service to student.
  • Ensured timely food service for students by coordinating with kitchen staff on meal preparation and delivery.
  • Upheld high standards of facility cleanliness, ensuring adherence to sanitation protocols during food service and activity periods.

Cashier

Mcdonalds
08.2005 - 08.2012
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Strengthened team morale and cooperation by assisting coworkers during peak hours.
  • Processed refunds and exchanges in accordance with company policy.
  • Maintained current knowledge of store promotions and highlighted sales to customers.

Education

Licensed Vocational Nurse - Nursing

Galen College of Nursing
San Antonio, TX
03-2025

High School Diploma -

San Marcos High
San Marcos, TX
06-2009

Skills

  • Team building
  • Conflict Resolution
  • Multitasking ability
  • Flexibility
  • Professionalism
  • Physical Stamina
  • Adaptability
  • Communication Skills
  • First aid skills
  • Reliability
  • Leadership
  • Training Dedication

Certification

BLS, August 2023

Timeline

Fedex Courier

FedEx:Ground
08.2021 - Current

Package Handler

FedEx Ground
11.2020 - 08.2021

Banquet Server

Embassy Suite Hotel
05.2019 - 09.2021

Flow Selector

HEB Warehouse
02.2014 - 02.2019

Cashier/Cooker Operator

Lehman High School
08.2012 - 02.2014

Cashier

Mcdonalds
08.2005 - 08.2012

Licensed Vocational Nurse - Nursing

Galen College of Nursing

High School Diploma -

San Marcos High

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Kelly Carrizales