Kelly Carter

Provided monitoring support to customers with an ultimate goal of every home secure. Received and responded to emergency and non emergency alarm calls from customers and authority agencies. Obtained information through questioning to accurately interpret, analyze, and anticipate the caller's situation to resolve problems, provide information, dispatch appropriate emergency services, or refer callers to points of contact. Logged accurate and concise information into a computer system database to maintain logs and records of calls and actions taken on customer accounts. Stayed up to date of company policy changes and updates with training material. Obtained multiple state regulatory licensing during the hiring and training process.

Answered emergency and non emergency phone lines and proceeded to determine the location, nature, and priority of the situation before dispatching the appropriate unit response in a timely manner while providing updates to officers over radio. Studied maps to determine caller location and used complicated computer programs in order to achieve dispatch. Received and responded to requests for information regarding vehicle information, wanted persons, and warrants and relayed information to officers during calls for service. Gave pre-arrival medical instructions to callers experiencing health emergencies. Developed the ability to calm emotional callers in order to gather the proper information required.

Provided in home care for a special needs child to include schedule management, hands on care, coordinating therapies, and transportation. Attended various therapies and provided feedback to the child's parents. Coordinated activities outside of the home and managed all care tasks within the home for the child during hours worked.

Acted as a household manager to include care and schedule keeping as it pertained to the children, grocery shopped and prepared meals, completed household tasks and ran various errands, assisted children with homework, attended doctor and dentist appointments, and planned extracurricular activities for the family outside of the home.