Kelly Carter
Kingsley,MI
Summary
Dynamic Procurement Manager at Fleet Nav Systems, LLC, proficient in inventory control and customer relationship management. Enhanced operational efficiency through resolution of billing inquiries and improvement of navigation support for truck drivers. Recognized for exceptional communication and problem-solving skills, consistently providing high-quality service while ensuring accuracy in order management.
Overview
24
24
years of professional experience
Work History
Procurement Manager
Fleet Nav Systems, LLC.
Grayling, Michigan
11.2017 - Current
- Addressed customer inquiries by providing comprehensive product information.
- Clarified product features and benefits to resolve customer questions.
- Resolved customer billing inquiries, ensuring satisfaction and accuracy.
- Compiled monthly device reports to assist customers in invoice reconciliation.
- Executed customer hardware order requests, maintaining high standards of accuracy and timeliness.
- Utilized advanced knowledge of USPS, FedEx, and UPS for efficient shipping management.
- Leveraged expertise in Geotab My Admin for efficient billing management.
- Utilized My Geotab knowledge to support truck drivers, improving navigation and operational efficiency.
- Managed incoming sales line calls to provide accurate information and support to customers.
- Oversaw inventory control to maintain efficient stock management.
- Developed basic documents in Microsoft Word and Excel to streamline office processes.
- Drafted essential documents using Microsoft Word and Excel to support departmental operations.
Front Desk Office Assistant
Johnson Clark Printers
Traverse City, MI
03.2015 - 10.2017
- Greeted visitors and customers upon arrival and offered assistance.
- Answered customer telephone calls promptly and appropriately handled needs.
- Collected payments and made daily deposits.
- Directed phone inquiries and answered customer questions.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Input data into spreadsheets and databases.
- Coordinated and scheduled meetings and appointments.
- Edited and proofread documents for accuracy and completeness.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Edited documents to keep company materials free of grammar errors.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Purchased and maintained office supplies.
Administrative Assistant
Rainbow Seamless Systems
Traverse City, MI
04.2013 - 02.2015
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies.
- Volunteered to help with special projects of varying degrees of complexity.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Record keeping and data entry
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed filing system, entered data and completed other clerical tasks.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
Customer Service Office Assistant
Commercial Printing Company
New Castle, PA
05.2001 - 01.2013
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Purchased and maintained office supplies.
- Informed and supported business leaders through consistent communication and administrative support duties.
- Input data into spreadsheets and databases.
- Processed incoming and outgoing mail and packages according to established procedures.
- Utilized office management software to record and track customer information.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Coordinated and scheduled meetings and appointments.
- Edited documents to keep company materials free of grammar errors.
- Edited and proofread documents for accuracy and completeness.
- Applied effective time management techniques to meet tight deadlines.
- Gained strong leadership skills by managing projects from start to finish.
Education
High School Diploma -
Neshannock High School
New Castle, PA05-2000
Skills
- Customer relationship management
- Procurement expertise
- Inventory control
- Problem solving
- Effective communication
- Inventory coordination
- Professionalism
- Verbal and written communication
- Multitasking
- Customer service
- Account management
- Time management
- Attention to detail
- Excellent communication
- Goal setting
- Conflict resolution
- Teamwork and collaboration
References
References available upon request.
Timeline
Procurement Manager
Fleet Nav Systems, LLC.
11.2017 - Current
Front Desk Office Assistant
Johnson Clark Printers
03.2015 - 10.2017
Administrative Assistant
Rainbow Seamless Systems
04.2013 - 02.2015
Customer Service Office Assistant
Commercial Printing Company
05.2001 - 01.2013
High School Diploma -
Neshannock High School