KELLY CARUSO

Primarily responsible for overseeing the facility as the only PCC for my specific location, build relationships with patients and parents, analyze and send dental records, present treatment plans, address questions and concerns, schedule, confirm, or cancel appointments, and collect balances owed. Execute patient service effectively and efficiently. Sole PCC designated to assist in more involved cases, including general anesthesia, due to a consistent proven track record, and the strong desire to expand knowledge and experience.

Team lead responsible for coordinating wound care appointments with Skilled Nursing and Assisted Living Facilities based on efficient routing within local boundaries. Create and manage weekly schedules for staff, while addressing PTO coverage and callouts. Credential NP’s/PA’s/MDs with facilities in which we establish relationships. Use Microsoft Office for sensitive documents needed for daily tasks. Complete medical records, assist with daily office operations, and attend quarterly meetings.

Standard check-in/check-out responsibilities. Use of excellent phone etiquette and patient service to answer a high volume of incoming calls. Verify PHI, confirm patient’s insurance, and schedule appointments for MRI’s, CT’s, X-rays, Ultrasounds, DEXA scans, and Mammography studies for 5 locations. Apply computer skills as a daily function to perform the most efficient and accurate outcomes. Vast experience operating as the Walk-In Scheduler and Call-Center coordinator.

Collect PHI, verify prescription benefits through insurance and initiate/manage prior authorizations. Correspond with patients, doctors, and insurance companies, while handling calls at a high volume. Communicate with patients to schedule delivery of medications. Assigned additional side projects upon proven recognition exceeding job responsibilities. Elected singularly to travel and train new hires in Pennsylvania and Kansas locations for weeks at a time. Presented 3 “Certificates of Recognition” over a two year period.

Collect Personal Health Information (PHI) and accurately read and type prescriptions to create labels. Fill prescriptions manually or with a counting machine, batch medications into blister packs for Senior Homes, count medication inventory, stock daily prescription order. Providing patients with exceptional service while working in a demanding and fast-paced environment.

Recognized as one of NJ’s Top 5 busiest locations. Provide utmost hospitality and customer service, maintain store cleanliness, manage inventory, handle paper money and balance tills. Train new hires and delegate tasks, while simultaneously mentoring team members.