Kelly Cary
Averill Park,NY
Summary
Personable and organized individual with a keen eye for detail and a positive, upbeat attitude. Demonstrates strong communication skills and possesses a solid understanding of office software, including proficiency in the Microsoft Office Suite. Experienced in enhancing team efficiency through effective coordination and providing comprehensive administrative support.
Overview
24
24
years of professional experience
Work History
Administrative Assistant
Datrose/New York State Department of Health
10.2024 - Current
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
Payroll Analyst
Office of the New York State Comptroller
08.2021 - 09.2023
- Functioned as a junior bookkeeper, presentation designer, publication and website editor, Livestream coordinator, training facilitator, and certifications specialist
- Provided exceptional customer service when addressing employee inquiries about paychecks or withholdings, fostering positive workplace relations.
- Managed year-end reporting tasks such as W-2s preparation and distribution, ensuring timely delivery to employees.
- Maintained strict confidentiality of employee information, adhering to company policies and legal requirements for data protection.
- Resolved payroll discrepancies promptly, addressing employee concerns and maintaining satisfaction.
- Developed strong relationships with internal departments to streamline communication regarding employee data updates and changes affecting payroll calculations.
- Optimized workflow by creating detailed procedure manuals for each step in the payroll process, reducing errors and enhancing efficiency.
Senior Administrative Analyst
Office of the New York State Comptroller
08.2015 - 08.2021
- Provided exceptional support to executive leadership, handling confidential information with discretion and professionalism.
- Managed complex scheduling tasks, balancing priorities to ensure timely completion of projects and assignments.
- Spearheaded change management efforts, guiding teams through transitions while maintaining focus on goals and objectives.
- Collaborated with cross-functional teams for successful project execution and improved communication.
- Assisted in strategic planning activities, providing valuable input on potential opportunities for growth or expansion.
- Enhanced department efficiency by streamlining administrative processes and implementing time-saving strategies.
- Led training initiatives to enhance staff knowledge, resulting in higher employee satisfaction rates and stronger retention levels.
Unclaimed Property Clerk III
Office of the New York State Comptroller
10.2014 - 08.2015
- Handled special correspondence needs and customer service support for extreme cases, including Legislative inquiries.
Administrative Assistant/Secretary II
Office of the New York State Comptroller
08.2005 - 10.2014
- Provided a wide range of secretarial duties for the Director of the Office of Unclaimed Funds and subordinate groups.
Secretary I
Office of the New York State Comptroller
11.2004 - 08.2005
- Provided a wide range of secretarial duties for the Assistant Director of Office of Unclaimed Funds and subordinate groups.
Agency Services Representative
Office of the New York State Comptroller
06.2004 - 11.2004
- Handled written and verbal customer inquiries.
Keyboard Specialist
Office of the New York State Comptroller
04.2001 - 06.2004
- Assimilated new software and tools quickly, enabling efficient handling of diverse tasks within the role as a Keyboard Specialist.
Skills
- Verbal and Written Communication
- Customer Service Excellence
- Detail-Oriented Organizational Expertise
- Analytical Problem Solving
- Effective Team Collaboration
- Skilled in Task Management
- Resourceful
- Microsoft Office Suite
Timeline
Administrative Assistant
Datrose/New York State Department of Health
10.2024 - Current
Payroll Analyst
Office of the New York State Comptroller
08.2021 - 09.2023
Senior Administrative Analyst
Office of the New York State Comptroller
08.2015 - 08.2021
Unclaimed Property Clerk III
Office of the New York State Comptroller
10.2014 - 08.2015
Administrative Assistant/Secretary II
Office of the New York State Comptroller
08.2005 - 10.2014
Secretary I
Office of the New York State Comptroller
11.2004 - 08.2005
Agency Services Representative
Office of the New York State Comptroller
06.2004 - 11.2004
Keyboard Specialist
Office of the New York State Comptroller
04.2001 - 06.2004
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