Adrian Green
Charleston,South Carolina
Summary
Compliance Coordinator with over 22 years of expertise in enhancing team productivity and fostering collaboration in dynamic environments. Proficient in leveraging technology to streamline operations, resulting in improved efficiency and strategic focus. Adept at coordinating complex schedules and team activities, driving seamless communication and achieving superior project outcomes. Skilled professional ready to excel with focus on results-driven performance. Proven ability to streamline operations and foster team collaboration to achieve organizational goals.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Compliance Coordinator, Airport Customer Experience
American Airlines
01.2025 - Current
- Ensure compliance with regulations, improving customer satisfaction through effective communication.
- Collaborate with teams to resolve issues, fostering a positive airport experience.
- Enhance productivity by streamlining processes, achieving measurable improvements in service delivery.
- Detail-focused compliance coordinator, streamlining processes and enhancing customer satisfaction through effective communication.
- Proactive team member, fostering collaboration to improve operational efficiency and maintain a positive work atmosphere.
- Analytical professional focused on problem-solving and supporting team goals, while consistently delivering quality results.
- Innovative compliance coordinator, leveraging strong organizational skills to drive compliance initiatives and increase operational success.
Customer Service Coordinator
American Airlines
01.2023 - 01.2025
- Managed ground security operations, enhancing safety protocols and team efficiency.
- Coordinated with teams to resolve security issues, improving response times.
- Implemented training programs, boosting staff compliance and performance.
- Analyzed security data to identify trends, leading to proactive measures.
- Supervised daily operations, ensuring adherence to safety regulations.
- Implemented data-driven strategies to monitor and improve security measures, resulting in a safer environment for passengers and staff.
- Led a dedicated team in executing daily security operations, promoting teamwork, and achieving high standards of service and safety.
Customer Service Agent
Envoy Airlines
04.2022 - 01.2023
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Assisted passengers with check-in processes, ensuring a smooth and efficient experience.
- Facilitated the boarding process for passengers, maintaining an organized and efficient environment.
Senior Executive Administrative Coordinator
Medical University of South Carolina
01.2008 - 01.2025
- Coordinate administrative tasks, achieving seamless operations and enhancing team productivity.
- Facilitate communication, fostering a supportive work environment and improving team collaboration.
- Adapt to new challenges, demonstrating a commitment to professional growth and continuous learning.
- Coordinate team activities and schedules, enhancing communication and teamwork, leading to improved project outcomes and morale.
- Leverage technology to automate routine tasks, resulting in more efficient operations and allowing the team to focus on strategic initiatives.
Senior Human Resources Manager
Approved Cash Advance
03.2006 - 12.2011
- Managed HR operations, improved employee retention, led team development, resolved conflicts efficiently.
- Drove recruitment strategies to enhance talent acquisition, improving team efficiency and fostering a culture of collaboration.
- Developed employee engagement programs that boosted morale and retention, creating a positive workplace environment.
- Streamlined HR processes, fostering a collaborative spirit and enhancing team productivity through innovative engagement strategies.
District Manager
Taco Bell
12.2003 - 03.2006
- Oversaw 10 Taco Bell locations, enhancing operations and boosting sales by 12%.
- Implemented training programs, improving staff efficiency and customer satisfaction.
- Managed budgets effectively, reducing operational costs and increasing profit margins.
- Resolved customer complaints promptly, maintaining a high level of service quality.
- Demonstrated strong work ethic and punctuality while learning operations, leading to improved team efficiency and customer satisfaction.
Education
Bachelor's - Human Resources Management
Strayer University-North Carolina
Charlotte, NC08.2020
Associate - Business Administration
Miller-Motte College
Wilmington, NC08.2018
Skills
- Project Management
- Customer Service
- Payroll
- Employee relations
- HR policies and procedures
- Budget Preparation
- Account Management
- Vendor Management
- Communications
- Compensation
- Workforce Planning
- Kronos
- Training Development
- Problem Solving
- Safety Compliance
- Risk Management
- Team Leadership
- Internal controls
- Audit planning
- Data analytics
- Microsoft office proficiency
- Customer relationship management (CRM)
- Strategic planning
- Marketing campaign development
- Business development
- Corporate communications
- Legal compliance
- Policy enforcement
- Diversity and inclusion
Certification
- Certified Professional - Human Resource
- Professional HR Association
- Professional Administrative Certificate
- Accounting Certificate
Timeline
Compliance Coordinator, Airport Customer Experience
American Airlines
01.2025 - Current
Customer Service Coordinator
American Airlines
01.2023 - 01.2025
Customer Service Agent
Envoy Airlines
04.2022 - 01.2023
Senior Executive Administrative Coordinator
Medical University of South Carolina
01.2008 - 01.2025
Senior Human Resources Manager
Approved Cash Advance
03.2006 - 12.2011
District Manager
Taco Bell
12.2003 - 03.2006
Associate - Business Administration
Miller-Motte College
Bachelor's - Human Resources Management
Strayer University-North Carolina
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