Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Kelly Cassidy

Summary

Customer focused and team oriented professional with an in-depth knowledge of client relations and verifiable success in boosting sales figures. Results oriented and highly motivated individual who has grown internally in a "Forbes 100 Best Companies to Work For" and "Consumer Awards" #1 Restaurant Company in the United States. Respected as a cost conscious, dynamic hands-on leader, and creative solutions provider with a professional record of combining customer service experience with extensive industry knowledge to achieve key personal and organizational goals.

Overview

15
15
years of professional experience
1
1
Certification

Work History

General Manager

Buona Beef
10.2022 - Current
  • Improved overall restaurant performance at three locations: Darien, Naperville, and Frankfort, IL.
  • Overhaul of training and employee engagement to increase tattle scores at each location.
  • Implemented engaging and motivating contests which encouraged teams to perform at a high level.
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
  • Developed and executed strategic plans for business growth and expansion, resulting in increased sales.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Established relationships with local businesses and organizations to generate catering opportunities for additional revenue streams.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.

Assistant General Manager

The Cheesecake Factory
08.2016 - 09.2022
  • Started MIT program in August 2016 and leveled up quickly as (certified, Senior, Senior II, and currently AGM) with 4yrs.
  • Managed a cross-functional team of over 240 employees. Facilitated new hire orientations.
  • Acquire talent and align strengths with team needs to maximize success.
  • Expedite seven-station cook line.
  • Currently overseeing nearly $18M location with guest counts of 15,000 weekly.
  • Mentored and motivated team members to achieve challenging business goals.
  • Partner with HR to resolve internal conflict. 5 Consecutive years of recognition in people development.(YTD: 41% Attrition)
  • Foster positive guest relations. Constantly achieving or succeeding medallia scores.
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
  • Managed team schedule with an eye for coverage needs and individual strengths.
  • Resolved problems promptly to elevate customer approval.
  • Motivated, trained and disciplined employees to maximize performance.
  • Successfully help guide restaurant through Covid-19 with 97% of staff returning after shutdown.
  • Mentor to managers in training.

Server/Bartender/Lead Trainer

The Cheesecake Factory
10.2013 - 08.2016
  • Oversaw and orchestrated training of all front-of-the-house new hires.
  • Controlled bar inventory pars to maintain a balanced budget via Net-Chef.
  • Presented new bar menu additions to corporate executives at regional meetings.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Answered customers' questions, recommended items, and recorded order information.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Recognized by District management for MIT program.

Dining Room Supervisor

Marian Village
03.2009 - 10.2013
  • Assign duties, responsibilities, and work stations to employees in accordance with work requirements.
  • Observe and evaluate workers and work procedures to ensure quality standard and service were held.
  • Circulated throughout dining room to assess general satisfaction of guests and identify appropriate opportunities to ask guests about dining experiences.
  • Monitored food preparation, production and plating for quality control.
  • Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.

Education

High School Diploma -

Lockport Township High School
05.1998

Skills

  • Sales and Labor Forecasting
  • P&L Analysis
  • Vendor Relations
  • Food Quality Management
  • Scheduling
  • Staff Management
  • Inventory Control
  • Onboarding
  • Cash Handling
  • Purchasing
  • Food Safety
  • Payroll Processing
  • Performance Appraisals
  • Microsoft Office Suite
  • Customer Engagement
  • Catering Coordination

Accomplishments

  • Received three manager of the quarter awards.

Certification

  • Illinois Food Handlers
  • ServSafe Allergens
  • ServSafe Alcohol

Timeline

General Manager

Buona Beef
10.2022 - Current

Assistant General Manager

The Cheesecake Factory
08.2016 - 09.2022

Server/Bartender/Lead Trainer

The Cheesecake Factory
10.2013 - 08.2016

Dining Room Supervisor

Marian Village
03.2009 - 10.2013

High School Diploma -

Lockport Township High School

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Kelly Cassidy