Summary
Overview
Work History
Education
Skills
Certification
ADDITIONAL INFORMATION
ADDITIONAL INFORMATION
Timeline
Generic
KELLY CASTILLO

KELLY CASTILLO

Boynton Beach,FL

Summary

Licensed Massage Therapist and Body Contouring Specialist with a strong foundation in sports massage, myofascial release, and post-surgical care. Proven track record of enhancing client satisfaction through tailored therapeutic treatments and innovative program development that drives revenue while maintaining exceptional care standards. Over three years of experience in managing medical spa operations, training teams, and implementing customer-focused strategies to cultivate lasting client relationships. Business professional equipped with expertise in strategic planning and operational management, consistently delivering impactful results through effective leadership and resource optimization.

Overview

3
3
years of professional experience

Work History

Owner / Director

Dream Body and Beauty LLC
04.2022 - Current
  • - Provide sport massages, myofascial release, body contouring, lymphatic drainage, and therapeutic massage services tailored to client needs.
  • - Build strong client relationships, resulting in high retention and repeat business.
  • - Educate clients on aftercare and wellness practices to support treatment results.
  • - Manage budgets, marketing, and daily operations to ensure business growth.

Spa Director

The Wellness Center of London Square
01.2023 - 03.2024
  • - Directed daily spa operations with a focus on massage therapy, body contouring services, and post-surgical care.
  • - Supervised and trained therapists in therapeutic techniques, body contouring, and client engagement.
  • - Developed service protocols for massages, body contouring, and lymphatic drainage.
  • - Increased service sales through targeted promotions and treatment packages.
  • - Managed scheduling, inventory, and ensured client-ready treatment rooms.

Account Manager

NBA Properties
05.2017 - 03.2022
  • - Managed client relationships for a medical supply company, implementing sales strategies to maximize customer satisfaction and retention.
  • - Supported the Account Director in leading a client-facing team, ensuring smooth communication and service delivery.
  • - Oversaw daily team operations, setting priorities and maintaining workflow efficiency.
  • - Handled reconciliation and settlement of accounts, ensuring financial accuracy.
  • - Processed and managed employee payroll in compliance with company policies and deadlines.

Education

International Business - Minor in Business Administration

Florida International University
01.2010

Associate in Arts - undefined

Broward College
01.2007

Skills

  • Therapeutic, Deep Tissue & Sport Massage
  • Myofascial release therapy
  • Body Contouring & Sculpting Techniques
  • Cavitation and radio frequency techniques
  • Client Consultation & Customized Wellness Plans
  • Spa operations management
  • Sales of wellness services
  • Exceptional customer service
  • Performance coaching

Certification

  • Phlebotomy Certification – National Registry of Allied Health Professionals, 2024
  • Massage Therapist License – Irene’s Myomassology Institute, 2022 # MA106221.
  • Body Contouring Specialist Training – PostQuam Professional USA 2022

ADDITIONAL INFORMATION

Languages: English & Spanish

ADDITIONAL INFORMATION

Technical Skills: Scheduling Software, Spa POS Systems, CRM Platforms, Quickbooks

Timeline

Spa Director

The Wellness Center of London Square
01.2023 - 03.2024

Owner / Director

Dream Body and Beauty LLC
04.2022 - Current

Account Manager

NBA Properties
05.2017 - 03.2022

Associate in Arts - undefined

Broward College

International Business - Minor in Business Administration

Florida International University

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