Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kelly Cella

Plymouth,MA

Summary

Dedicated professional with a strong work ethic and proven reliability. Expert in managing multi-line phone systems and providing exceptional customer service. Skilled in problem-solving and time management, ensuring efficient operations and high satisfaction levels. Committed to maintaining excellence in all tasks, fostering trust and positive relationships with clients.

Overview

23
23
years of professional experience

Work History

Cleaning Crew Member

Martha Murray Real Estate
Dennis, MA
07.2010 - 09.2026
  • Led daily cleaning operations to maintain high standards of cleanliness and hygiene.
  • Enhanced customer satisfaction through meticulous attention to detail.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Cleaned and organized rooms by restocking dispensers, sanitizing fixtures, dusting, mopping, vacuuming.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Demonstrated attention to detail while performing thorough cleaning services for optimal client satisfaction.
  • Ensured proper sanitation measures were followed in all areas, reducing risk of contamination or illness.

Cleaning Crew Member

As Clean As Can Bee
Scituate, MA
04.2016 - 04.2018

• Maintaining luxurious live in homes.

• Ensuring high standard cleanliness from top to bottom clean including window cleaning, kitchen and bath cleaning, changing linens, dusting, vacuuming, mopping with a smile and a professional customer to employee trusting relationship.

  • Maintained detailed records of cleaning schedules and supplies used for quality assurance.
  • Used time management and efficient cleaning methods to meet deadlines.

Answering Service Operator/Customer Service

Accurate Communications
Quincy, MA
05.2003 - 04.2007
  • Managed multi-line phone system to efficiently handle incoming calls and inquirie while inputting into a computer data base.
  • Provided accurate information regarding emergent and non emergent Information to Doctors, Oil and HVAC businesses, elevator businesses and apartment complexes,
  • Documented messages and communicated critical information to appropriate staff members promptly.
  • Oversaw scheduling of appointments for administrative staff.
  • Relayed and transcribed written and verbal messages to personnel.

Education

High School Diploma -

Braintree High Schools
Braintree, MA
06.2004

Skills

  • Patience and empathy
  • Problem-solving
  • Time management
  • Strong work ethic
  • Reliability
  • Dependability
  • Managing routines
  • Activity planning
  • Routine management

Timeline

Cleaning Crew Member

As Clean As Can Bee
04.2016 - 04.2018

Cleaning Crew Member

Martha Murray Real Estate
07.2010 - 09.2026

Answering Service Operator/Customer Service

Accurate Communications
05.2003 - 04.2007

High School Diploma -

Braintree High Schools