Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Kelly Channell

Pensacola

Summary

Dynamic manager with expertise in cash handling, inventory management, and team leadership. Proven ability to enhance customer experiences and drive sales through effective project coordination and visual merchandising. Reliable Key Holder fosters customer satisfaction and increases positive feedback. Offers unparalleled commitment to service, sales and reliability. Plans, delegates and follows up on expected tasks, assignments, and activities to meet expectations and objectives. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.

Overview

13
13
years of professional experience

Work History

Sales/ Keyholder/ Manager on duty

Advanced Auto Parts
Pensacola
06.2022 - Current
  • Assisted with daily store operations and customer service tasks.
  • Handled cash register transactions and maintained accurate records.
  • Monitored store cleanliness and ensured adherence to safety protocols.
  • Collaborated with team members to enhance customer engagement strategies.
  • Resolved customer inquiries and addressed concerns promptly and professionally.
  • Ensured compliance with all health and safety regulations within the store environment.
  • Implemented promotional signage to highlight key products in-store.
  • Monitored cash register transactions to verify accuracy of funds received and change given out.
  • Performed opening and closing duties such as counting money, checking registers for accuracy, setting alarms and locking doors.
  • Promoted upcoming events or special offers through direct communication with customers.
  • Completed various administrative tasks such as filing documents, answering phone calls and updating databases.
  • Recognized potential shoplifters or fraudulent activity by monitoring customers closely while they shopped.
  • Supervised bank deposits and security procedures to support store opening and closing.
  • Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
  • Facilitated and developed lasting relationships with clients to increase client retention.

Flooring Specialist

Lowes Home Improvment
Pensacola
01.2017 - 01.2021
  • Assisted customers in selecting appropriate flooring materials for their projects.
  • Measured and assessed spaces to recommend optimal flooring solutions.
  • Trained new team members on installation techniques and safety protocols.
  • Maintained inventory of flooring products, ensuring stock levels met customer demand.
  • Collaborated with contractors to coordinate timely project completion and customer satisfaction.
  • Provided expert advice on flooring maintenance and repair options to customers.
  • Managed multiple projects simultaneously while maintaining high quality standards.
  • Ordered materials needed for installation of new flooring systems.
  • Adhered to safety protocols while working on job sites in order to prevent injury or property damage.
  • Collaborated with other tradesmen on multi-trade jobsites when necessary.
  • Maintained a clean job site throughout the duration of each project.
  • Assessed and measured customer's flooring needs to determine appropriate materials.
  • Reviewed blueprints and schematics in order to plan out efficient workflow processes prior to beginning a project.
  • Provided detailed estimates of labor costs, material costs, and time frames for completion of projects.
  • Resolved customer complaints promptly and efficiently when they arise during a project.
  • Furnished quality carpet and upholstery cleaning services to residential and commercial clients.
  • Greeted customers to determine wants or needs.
  • Answered store and merchandise questions and led customers to wanted items.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Recommended, selected and located merchandise based on customer desires.
  • Computed purchases and received and processed cash or credit payment.
  • Described merchandise and explained use, operation and care.
  • Ticketed, arranged and displayed merchandise to promote sales.
  • Maintained records related to sales for store management.

Barback

Orileys Uptown Tavern
Pensacola
06.2016 - 01.2017
  • Assisted bartenders by preparing garnishes and restocking supplies.
  • Maintained cleanliness of bar area, ensuring a welcoming environment for guests.
  • Organized glassware and utensils for efficient bartender service during peak hours.
  • Stocked refrigerating units with wines or bottled beer and replaced empty beer kegs.
  • Restocked ice and prepared garnishes for drinks.
  • Successfully managed multiple tasks simultaneously while providing quality service.
  • Continuously monitored beverage stock levels during peak hours of operation.
  • Removed, washed and polished empty glasses, took plates to kitchen and discarded trash.
  • Maintained spotless, well-stocked bar organized and ready for customer demands.
  • Maintained detailed inventory of bar supplies and stocked work areas.
  • Performed opening duties such as setting up supplies needed for service.
  • Maintained a clean work environment by sweeping floors and disposing of trash.
  • Organized bottles and cans on shelves according to brand or type.
  • Removed and disposed of bags from trash receptacles in and around bar area.
  • Responded to customer requests promptly and professionally.
  • Helped prepare mixed drinks using proper measurements and techniques.
  • Cleaned bar and table surfaces throughout shift to help reduce risk of pathogens.
  • Served as cashier when necessary, handling payments accurately and efficiently.
  • Studied bartenders to learn recipes for different mixed cocktails.
  • Cleaned up spills and brought replacement items to tables.
  • Checked ID's before serving alcoholic beverages to patrons.

Sales Coordinator

Sherwin Williams Co
Pensacola
11.2012 - 02.2016
  • Coordinated sales schedules and appointments for the regional sales team.
  • Assisted in preparing sales presentations and promotional materials for clients.
  • Managed customer inquiries and provided timely responses to support sales efforts.
  • Streamlined communication between sales representatives, management, and customers.
  • Supported sales team by delivering current territory sales data and costing information.
  • Managed client relationships by responding promptly to inquiries and addressing any issues that arose during the course of a sale.
  • Performed follow-up calls with customers after each sale was completed.
  • Maintained an up-to-date database of prospective clients and their contact information.
  • Coordinated and finalized sales proposals to complete purchases.
  • Provided administrative support to the sales team including scheduling meetings, preparing presentations and managing email correspondence.
  • Provided assistance throughout the entire sales process from initial contact through post-sale follow-up activities.
  • Processed orders received from customers within specified timelines.
  • Maintained accurate records of sales activity and generated reports for management review.
  • Developed key customer relationships to increase sales.
  • Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
  • Prepared and delivered appropriate presentations on products and services.
  • Set up meetings with potential clients and listened to their wishes and concerns.
  • Negotiated deals and handled complaints or objections.
  • Resolved customer complaints regarding sales and service.
  • Directed and coordinated products, services and sales activities.

Education

High School Diploma -

Booker T Washington
Pensacola, FL
06-1996

Skills

  • Cash handling
  • Inventory management
  • Visual merchandising
  • Team leadership
  • Customer engagement
  • Customer relationship management
  • Compliance knowledge
  • Problem solving
  • Conflict resolution
  • Safety protocols

References

References available upon request.

Timeline

Sales/ Keyholder/ Manager on duty

Advanced Auto Parts
06.2022 - Current

Flooring Specialist

Lowes Home Improvment
01.2017 - 01.2021

Barback

Orileys Uptown Tavern
06.2016 - 01.2017

Sales Coordinator

Sherwin Williams Co
11.2012 - 02.2016

High School Diploma -

Booker T Washington

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