Kelly Charlier
Urbana,MD
Summary
Office management professional with track record of optimizing administrative functions and fostering productive work environment. Recognized for strong focus on teamwork and achieving operational success. Reliable and adaptable, with diversified skills in home health, durable medical equipment, insurance and billing and physical therapy.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Physical Therapy Office Manager
Washington Brain and Spine Institute
09.2023 - Current
- Managed scheduling and coordination of all physical therapy appointments including on boarding of new patients
- Insurance verification and billing including obtaining prior authorization for services
- Provided each patient with a positive experience both in person and by phone explaining process and resolving conflict as needed
- General office duties as needed
Rehab Office Manager
Roberts Home Medical
04.2003 - 09.2023
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and shipment receiving.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Managed personnel working in customer service and technical capacities.
- Set targets for employees to drive company success and strengthen motivation.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Handled high volume of calls providing status of repairs as well as all billing functions
Education
High School Diploma -
Carlynton High School
Pittsburgh, PA09-1988
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Billing
- Scheduling and calendar management
- Administrative support
- Relationship building
- Staff management
- Conflict management
- Hiring and training
Affiliations
- Veteran's Administration
- ALS Association
Certification
- CM - Certified Manager Certification
- Gold Certified Wheelchair Technician
Timeline
Physical Therapy Office Manager
Washington Brain and Spine Institute
09.2023 - Current
Rehab Office Manager
Roberts Home Medical
04.2003 - 09.2023
High School Diploma -
Carlynton High School
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