KELLY CHASE
Cumming,GA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level position. Ready to help achieve the gold standard.
Overview
20
20
years of professional experience
Work History
Spa Associate
Hand and Stone Massage and Facial
09.2024 - Current
- Enhanced client satisfaction by providing exceptional customer service and addressing their needs promptly.
- Helped increase repeat bookings by following up with clients after their appointments to gather feedback and encourage future visits.
- Collaborated with cross-functional teams such as therapists, estheticians, and management to achieve company goals and maintain a cohesive work environment.
- Assisted in inventory management tasks, ensuring adequate stock levels of products and supplies at all times.
- Participated in regular training sessions to stay updated on industry trends and best practices, enhancing overall service quality.
- Upheld strict confidentiality of client information, adhering to HIPAA guidelines when handling sensitive data.
- Contributed to efficient spa operations by managing appointment schedules and coordinating staff availability.
- Assisted in maintaining a clean and serene spa environment, ensuring the utmost comfort for clients.
- Supported therapists by preparing treatment rooms with necessary supplies and equipment prior to appointments.
- Managed front desk by answering phones, scheduling appointments, and greeting guests.
- Washed, dried and folded towels to keep laundry area and dressing rooms clean and properly stocked.
- Replenished locker room linens, robes and sandals to maintain adequate supplies for guests.
Licensed Massage Therapist
Whispering Willow Day Spa
01.2023 - 08.2024
- Effectively managed time to ensure all appointments ran smoothly without compromising the quality of service provided to clients.
- Improved overall wellness for clients by performing various massage techniques, including deep tissue, Swedish, and hot stone massages.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Cultivated a calm atmosphere within the massage space using soft lighting, tranquil music, or other desired elements that enhanced the therapeutic experience for clients.
- Delivered exceptional customer service experiences resulting in positive reviews and increased word-of-mouth referrals.
- Demonstrated flexibility in scheduling availability, accommodating client needs by offering evening or weekend appointments when necessary.
- Streamlined appointment scheduling and record-keeping processes, enhancing overall efficiency of the practice.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
Bakery Clerk
Albertsons Grocery Store
10.2022 - 12.2022
- Arranged bakery displays to showcase baked goods, cakes and pies to drive product sales.
- Provided superior customer service to promote guest satisfaction, brand loyalty and consistent revenue.
- Decorated and merchandised quality bakery goods to build business reputation and revenue base.
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
Head Cashier/ Bakery Clerk/ Meat & Seafood Clerk
Sprouts Famers Market
11.2020 - 09.2022
- Operated cash register, quickly and accurately handled cash and card transactions and packaged orders neatly and correctly.
- Changed register tapes, replaced employee supplies and washed windows and display cases.
- Marketed bakery products to customers and provided information on ingredients.
- Retrieved and organized bakery product loads, processed merchandise properly and rotated products according to prescribed standards to encourage freshness.
- Maintained accurate records of production, shrink, sales and inventory to support profits and revenue.
- Maintained retail counter, restocked items and kept establishment tidy by sweeping, taking out trash and observing and adhering to company sanitation and food safety standards.
- Learned duties for various positions and provided backup at key times.
- Checked personal identifications during alcohol sales and upsold wine 100% time
- Reconciled ALL cash drawers at end of each shift, accounting for errors and resolving discrepancies.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Maintained safe food handling standards at all times.
- Stocked and faced bakery cases with daily offerings.
- Offered every customer exceptional service and learned regular customers' preferences.
Licensed Massage Therapist
LaVida Massage
01.2019 - 03.2020
- Provided safe, effective and appropriate massage therapy techniques during customer appointments.
- Increased sales with great influence to buy upgrades like hot stones and CBD topicals for individualized care plans with positive attitude.
- Spoke with clients regarding health history, expectations, services and procedures for safety and customer satisfaction.
- 5-6 clients booked solid everyday.
Licensed Massage Therapist
Suburban Medspa
03.2017 - 09.2019
- Addressed mobility limitations and generalized pain originating from muscle tightness through deep tissue massage techniques.
- Provided safe, effective and appropriate massage therapy techniques during customer appointments.
- Booked appointments, answered phones, greeted clients, handled payments and created client service tickets.
- Created marketing advertisements to increase awareness of services and boost sales.
- 5-6 clients booked solid everyday
Licensed Massage Therapist
LaVida Massage of Johns Creek, GA
05.2016 - 05.2017
- Maintained client treatment records and designed long-term care programs for return customers.
- Maintained care products inventory and inspected equipment and selling areas for stock checks and organization.
- Assessed clients needs and identified muscle issues, medical conditions and contraindications before beginning session.
- Booked 5-6 clients Everyday
Licensed Massage Therapist
Life Time Fitness Center (Life Spa)
05.2015 - 07.2016
- Anticipated spa guest concerns and addressed them immediately.
- Greeted all guests in warm and friendly manner to create positive first impression spa.
- Led comprehensive spa tours for new members.
- Followed pre-assigned opening and closing procedures for each spa station.
- Restocked linen and laundry in all areas of spa.
- Transported soiled linens to laundry facilities.
- Followed through with client requests in timely manner.
- Performed inventory and restocking assignments as necessary.
- Booked solid with 5-6 clients everyday.
Licensed Massage Therapist
Mind & Body Day Spa
07.2012 - 03.2015
- Maintained client treatment records and designed long-term care programs for return customers.
- Maintained care products inventory and inspected equipment and selling areas for stock checks and organization.
- Provided safe, effective and appropriate massage therapy techniques during customer appointments.
- Booked 5-6 clients everyday.
Server/ Trainer/ TOGO
Outback Steakhouse
06.2010 - 07.2012
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Server/To-Go Specialist
The Cheesecake Factory
04.2005 - 04.2010
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Arranged and prepared tables/ToGo orders for 100s of customers to offer memorable experiences to guests and foster repeat business
Education
Certification for Massage - Massage Therapy
Gwinnett College Sandy Springs
6690 Roswell Rd #2200 Atlanta, GA 303282012
High School Diploma - undefined
William T. Dwyer High School
Palm Beach Gardens, FL2001
Skills
- Cashiering
- Cashier training
- Bakery equipment knowledge
- Bakery display preparation
- Order accuracy
- Guest relations management
- Daily specials memorization
- Order delivery practices
- Dining area maintenance
- Stocking and replenishing
- High-volume dining
- Food sales and promotion
- Menu memorization
Professional References
Lisa Woods, Service Manager
Sprouts Farmers Market
3757 Military Trail
Jupiter, FL 33458
561-658-4062
Amanda Waters, Grocery Manager
Sprouts Farmers Market
3757 Military Trail
Jupiter, FL 33458
561-658-4062
Tammy Lynn, Assistant Manager
LaVida Massage
5485 Bethelview Rd
Suite 220
Cumming, GA
770-842-1246
Timeline
Spa Associate
Hand and Stone Massage and Facial
09.2024 - Current
Licensed Massage Therapist
Whispering Willow Day Spa
01.2023 - 08.2024
Bakery Clerk
Albertsons Grocery Store
10.2022 - 12.2022
Head Cashier/ Bakery Clerk/ Meat & Seafood Clerk
Sprouts Famers Market
11.2020 - 09.2022
Licensed Massage Therapist
LaVida Massage
01.2019 - 03.2020
Licensed Massage Therapist
Suburban Medspa
03.2017 - 09.2019
Licensed Massage Therapist
LaVida Massage of Johns Creek, GA
05.2016 - 05.2017
Licensed Massage Therapist
Life Time Fitness Center (Life Spa)
05.2015 - 07.2016
Licensed Massage Therapist
Mind & Body Day Spa
07.2012 - 03.2015
Server/ Trainer/ TOGO
Outback Steakhouse
06.2010 - 07.2012
Server/To-Go Specialist
The Cheesecake Factory
04.2005 - 04.2010
Certification for Massage - Massage Therapy
Gwinnett College Sandy Springs
High School Diploma - undefined
William T. Dwyer High School
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