Kelly Chen
Mohegan Sun Arena
Uncasville
2
years of professional experience
Reliable professional with experience in customer service and sales. Skilled in teamwork, problem-solving, and maintaining operational flow. Seeking to leverage strong communication and organization skills to enhance guest satisfaction.
Work History
Usher
11 Months- Greeted and directed guests to seating areas, ensuring a positive experience.
- Assisted patrons with inquiries, providing accurate information on events and services.
- Monitored crowd behavior and enforced venue policies for safety compliance.
- Collaborated with team members to maintain cleanliness and organization throughout the arena.
- Conducted ticket verification, ensuring seamless entry for all attendees.
- Facilitated emergency procedures, demonstrating quick decision-making in high-pressure situations.
- Worked with other staff members to facilitate smooth flow of operations.
Sales Associate
1 Year 8 Months- Collaborated with team members to achieve sales targets consistently.
- Assisted customers with product selection to enhance the shopping experience.
- Processed transactions accurately and efficiently at point-of-sale systems.
- Maintained visual merchandising standards to promote brand image.
- Handled customer inquiries and resolved issues promptly to ensure satisfaction.
Education
Bachelor of Science - Allied Health Sciences
- Completed 15 undergrad credits during High School
- UConn Award 1268 Scholarship Recipient
- Husky Pride Scholars Award Scholarship Recipient
- Roberta B. Willis Scholarship Recipient
High School Diploma
- 3.9 GPA
- Ranked in Top 20% of class
- Elected Captain of Girl's Tennis
- Math Team Member in 2024-2025
- Ranked in Top 3 of Math Competition within grade and state in 2024-2025
- Elected to President for Math Team in 2025-2026
- Ranked Number 1 of Math Competition within Grade and State in 2025-2026
- Ranked Top 20 of Math Competition within Grade and Nation Wide in 2025-2026
- National Art Honors Society Member from 2022-2025
- Elected to President for National Art Honors Society in 2025-2026
- Elected to Social Media Manager for Future Business Leaders of America in 2024-2025
- Elected to Vice President for Future Business Leaders of America in 2025-2026
- Elected to Secretary for Leos Club in 2025-2026
- Extracurricular Activities: Junior Varsity & Varsity Volleyball, Varsity Tennis, created personalized drawings and handwritten notes to uplift senior citizens in local eldercare facilities part of the Loveforourelders organization, channeling my passion for drawing into creating heartfelt, custom portraits to honor and uplift children living in difficult circumstances worldwide through NAHS.
Skills
Crowd management
Customer service
Pressure management
Teamwork and collaboration
Time management
Problem-solving skills
Patience and composure
Reliability and punctuality
Timeline
Usher
Mohegan Sun Arena
09.2025 - CurrentRead More
Sales Associate
Calvin Klein
11.2024 - 07.2026Read More
University of Connecticut
Bachelor of Science from Allied Health Sciences
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Montville High School
High School Diploma
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