Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kelly Chesser

Vero Beach,FL

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Astute supervisor dedicated to comprehensive leadership for cutting costs and maximizing quality. Great multitasker with training in Dining Room management and extensive experience in food service. Committed to enhancing customer experiences while cutting overall costs.

Overview

14
14
years of professional experience

Work History

Dining Room Supervisor

regency park independent living
02.2019 - Current
  • Making Sure all Dining Rooms are Running Properly, Serving over 150 Residents Their Meals, Coding Invoices and Putting Them into HRA provided Checkbook, Creating Work Schedules, Etc.
  • Communicated effectively with dining staff and guests alike to promote adherence to dining room policies and standard operating procedures
  • Circulated throughout dining room to assess general satisfaction of guests and identify appropriate opportunities to ask guests about dining experiences

Bartender/server

american grill and bar
04.2018 - 10.2019
  • Serving Food and Drinks to Customers, Since bartenders Were company Cashiers, Bartenders Kept up With Company cash Bank, Making and Creating Cocktails for Customers, Etc.
  • Supported needs of Multiple - person wait staff who attended to specific needs of countless customers daily for busy restaurant with social relevancy and intentionality
  • Served food and beverages promptly with focused attention to customer needs.
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Seated customers in timely manner by managing reservations and waitlists skillfully.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Answered customers' questions, recommended items, and recorded order information.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Processed orders and sent to kitchen employees for preparation.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Inspected dishes and utensils for cleanliness.
  • Checked guests' identification before serving alcoholic beverages.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.

Head Bartender

the runway pub
09.2017 - 08.2018
  • Serving Beer and Wine to Customers, Keeping Inventory on Product, Keeping Balance on Company Register, Etc.
  • Managed bar at special events, leading team in providing coordinated service for weddings, business meetings and social gatherings
  • Explained daily specials and beverage promotions to exceed daily sales goals
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory
  • Closed out cash register and prepared cashier report at close of business
  • Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies
  • Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders
  • Boosted bar profitability, mentoring team members on routine procedures and productivity strategies
  • Trained every new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals

HOUSEKEEPER

country cuties cleaning service
04.2016 - 09.2017
  • Owner of Business, Cleaning Houses, Keeping up With Spending, Balancing Books and Bank Account, Etc.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Changed bed linens and collected soiled linens for cleaning.
  • Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
  • Collected trash and moved garbage cans from kitchen areas to pick-up stations.

Warranty Administrator

route 60 hyundai
11.2015 - 02.2016
  • Coding Warranty Repair Orders, Submitting Warranty, Filing Repair Orders, Filing Accounting Copies, Etc.
  • Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
  • Analyzed problems, identified trends and developed strategies to optimize claims process.
  • Processed and recorded new policies and claims.
  • Reviewed outstanding requests and redirected workloads to complete projects on time.

BOOKKEEPER

confederate pride inc.
10.2013 - 11.2015
  • Keeping up With Taxes, Filing, Keeping Order of Books, Putting All Data into “Lets Truck” Program, Paying Company Bills, Etc.
  • Completed payroll for employees and maintained detailed records of procedures.
  • Identified accounting errors when cross-referencing documents and database information.
  • Reported financial data and updated financial records in ledgers and journals.
  • Reviewed and filed financial documents, coded accounting entries for data processing, and posted daily receipts and payments in accordance with all corporate protocols.
  • Completed tax forms in compliance with legal regulations.
  • Recorded deposits, reconciled monthly bank accounts and tracked expenses.
  • Matched purchase orders with invoices and recorded necessary information.
  • Inspected account books and recorded transactions.
  • Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
  • Developed monthly, quarterly and annual profit and loss statements and balance sheets.
  • Supported management by processing invoices and documents with consistent on-time delivery.
  • Created detailed expense reports to facilitate reimbursement for business expenses incurred.

Warranty Administrator

vero us1 nissan
02.2010 - 09.2013
  • Coding Warranty Repair Orders, Submitting Warranty, Filing Repair Orders, Filing Accounting Copies, Etc.
  • Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
  • Analyzed problems, identified trends and developed strategies to optimize claims process.
  • Modified, updated and processed existing policies.
  • Reviewed outstanding requests and redirected workloads to complete projects on time.

Warranty Administrator

route 60 hyundai
02.2010 - 09.2013
  • Coding Warranty Repair Orders, Submitting Warranty, Filing Repair Orders, Filing Accounting Copies, Etc.
  • Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
  • Analyzed problems, identified trends and developed strategies to optimize claims process.
  • Modified, updated and processed existing policies.
  • Processed and recorded new policies and claims.
  • Reviewed outstanding requests and redirected workloads to complete projects on time.

Education

Associates Degree in Accounting -

Everest College of Phoenix
04.2012

Skills

  • Highly Knowledgeable with Computers
  • Educated in Microsoft Office (Word, Excel, and Power Point)
  • Public Notary Since 2009
  • Proper Food Handling
  • Order Accuracy
  • Billing and Payment Processing
  • Natural Leadership
  • Customer Satisfaction
  • Greeting and Seating Guests
  • Team Scheduling
  • Cash Register Counting
  • Disciplinary Write-Ups
  • Hiring and Onboarding
  • Train Employees
  • Dining Area Cleaning Supervision

Timeline

Dining Room Supervisor

regency park independent living
02.2019 - Current

Bartender/server

american grill and bar
04.2018 - 10.2019

Head Bartender

the runway pub
09.2017 - 08.2018

HOUSEKEEPER

country cuties cleaning service
04.2016 - 09.2017

Warranty Administrator

route 60 hyundai
11.2015 - 02.2016

BOOKKEEPER

confederate pride inc.
10.2013 - 11.2015

Warranty Administrator

vero us1 nissan
02.2010 - 09.2013

Warranty Administrator

route 60 hyundai
02.2010 - 09.2013

Associates Degree in Accounting -

Everest College of Phoenix

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Kelly Chesser