Kelly Clark
Laconia
Summary
A dedicated and results-driven dispatcher with extensive experience in high-pressure environments, skilled in effectively coordinating communication and dispatching emergency services rapidly, ensuring timely responses to critical situations across multiple teams.-Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the business.-Dedicated to learning, growing, and succeeding in the business I work in.- Has a successful career history spanning over many years.- Well-versed in dealing with difficult customer issues and promoting positive outcomes.-Have a team-oriented mentality and a commitment to customer satisfaction, business goals, and sales excellence, I am efficiency-driven and organized.
Overview
12
12
years of professional experience
Work History
Dispatcher Coordinator
Rowell's Services
03.2020 - Current
- Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away
- Oversaw the dispatching of 10 drivers in order to meet daily services
- Scheduled daily and weekly routes
- Answered multiple calls per day to help customers with their questions and concerns
- Made routes to hit daily numbers
- Communication with drivers and co workers to perform effectively
- Tracked daily numbers and reported them to managers
- Close out process to ensure billing was correct
- Batched invoices to ensure the spelling and terminology was correct
- Communication with the mechanics if trucks went down
- Works well in a face passed environment
- Works well individually or in group setting
Caregiver
Kirkwood Corners
02.2018 - 02.2020
- Assisted patients in taking care of themselves by teaching them how to use ambulation aids like canes and walkers properly and safely
- Documented residents' behavior in terms of mental status, sleeping, and eating patterns in medical record books
- Kept track of progress and recorded any changes in status
- Provided immediate assistance to assess needs and pursue optimal care in both emergency and routine paging situations
- Changed the bed linens and made sure the residents were comfortable
- Assist the client with daily activities such as bathing, grooming, feeding, light cleaning, and escorting to doctor's appointments
- Gave patients excellent care
- Developed strong bonds with clients in order to provide emotional support and companionship
- Communication with Nurses, family, and residents
- Provided end of life care
Nurses Aide
Meredith Bay Colony Club
01.2013 - 01.2018
- Assisted with daily living activities such as personal hygiene, feeding, and ambulation
- Increased patient satisfaction by assisting with activities of daily living such as bathing, dressing, toileting, and exercising
- Helped clients engage in games and other activities that provided mental stimulation or entertainment
- Responded to patient alarms and requests for needs assessments in order to determine the best course of treatment
- Volunteered to work extra shifts and overtime to ensure proper staffing and floor coverage during busy periods
- Kept track of the patient's intake and dietary needs, as well as assisting with feeding
- Built relationships with patients, caregivers, and healthcare teams in order to meet the goals of individual care plans
- Assisted patients with shaving, bathing, and oral hygiene to promote healthy habits and overall wellness
- Certified to handle meds
- Communication with family members, nurses, and patients
Education
Business Administration - Associates -
Everest- University
01.2012
Basics - High School -
Belmont High School
Belmont, NH01.2002
Skills
- Dedicated Worker in Varied Environments
- Detail-Oriented Approach
- Effective Communication
- Effective Time Management
- Analytical Problem Solving
- Adaptability
- Effective Team Building
- Trustworthy Worker
- Service Excellence
- Strong Organizational Skills
- Client Relationship Management
- Efficient Route Planning
- Comprehensive Documentation
- Service Titan Proficiency
Timeline
Dispatcher Coordinator
Rowell's Services
03.2020 - Current
Caregiver
Kirkwood Corners
02.2018 - 02.2020
Nurses Aide
Meredith Bay Colony Club
01.2013 - 01.2018
Basics - High School -
Belmont High School
Business Administration - Associates -
Everest- University
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