Kelly Clark

• Streamlined operational processes to enhance efficiency and reduce costs.
• Led cross-functional teams to implement strategic initiatives across departments.
• Developed training programs to mentor staff and improve team performance.
• Supervised staff and kept employees compliant with company policies and procedures.
• Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
• Led hiring, onboarding and training of new hires to fulfill business requirements.
• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
• Data Entry
• Payment Processing
• Client contact

• Coordinated office operations to ensure seamless workflow and communication among departments.
• Developed and maintained filing systems, improving document retrieval and organization processes.
• Implemented process improvements for administrative tasks, enhancing team productivity and response times.
• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
• Find and retrieve information from files in response to requests from authorized users.
• Answer questions about records or files.
• Answer customer questions regarding problems with their accounts.
• Receive payments and post amounts paid to customer accounts.
• Prepare purchase orders, solicit bid proposals, and review requisitions for goods and services.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Assemble and compile documents for loan closings, such as title abstracts, insurance forms, loan forms, and tax receipts.
• Inbound and Outgoing calls made from and to customers regarding refinancing of auto loans.

● Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.

● Advise customers of necessary actions and strategies for debt repayment.

● Answer customer questions regarding problems with their accounts.

● Skiptrace delinquent customers to new addresses by inquiring at post offices, telephone companies, credit bureaus, or through the questioning of neighbors.

● Notify credit departments, order merchandise repossession or service disconnection, and turn over account records to attorneys when customers fail to respond to collection attempts.

● Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.

● Train or instruct employees in job duties or company policies or arrange for training to be provided.