Summary
Overview
Work History
Education
Skills
Certification
Timeline
Volunteer

Kelly Clayton

Long Beach,CA

Summary

Retired Hairstylists / Owner dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets.

Overview

30
30
years of professional experience
1
1
Certification

Work History

Hairstylist /Owner

Hair Retreat
5816 Rodeo Rode La Ca, 90016
04.2014 - 05.2022
  • Provided pre- and post-service consultations to accurately assess clients' needs.
  • Styled hair, makeup and nails for customers for special events and occasions.
  • Educated customers on products to maximize benefits.
  • Processed payments, entering sales in register for prompt customer service.
  • Trained new cosmetologists on makeup and skincare products and techniques.
  • Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
  • Developed creative techniques to provide clients with latest hairstyles.
  • Offered professional cuts, color services and extensions to salon customers.
  • Increased revenue through effective customer service and inventory management.
  • Resolved guest complaints about service or style
  • Developed loyal following of clients by providing high-quality services

Hairstylist

DK'S Hair Design
5816 Rodeo Rd Los Angeles Ca, 90805
08.1992 - 03.2014
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Prepared bank deposits and handled business sales, returns and transaction reports.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
  • Trained new employees on proper protocols and customer service standards.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results

Security Guard

Platinum Security Group
11300 W Olympic Belved La Ca
09.2013 - 01.2014
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
  • Adhered to established procedures and posted orders to enforce company rules, policies and regulations to general public.
  • Checked and verified photo identification prior to granting facility access.

Dispatch Clerk

Lafleur Limousine Service
16898 S Main St Gardena Ca,
02.2011 - 06.2012
  • Tracked delivery progress to identify possible delays and provide real-time updates to customers.
  • Processed invoices and payments for dispatched orders to provide proof of transaction.
  • Directed dispatching, routing, and tracking of 9 fleet vehicles.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Attended to caller to determine nature and location of emergency.

Education

Beauty

Pacific Beauty College
5345 Crenshaw Blvd,La Ca 90043

Associate of Science - Christian Studies

Bible Believers Christian College
4081 W El Segundo Blvd Hawthorne Ca 90250
06.2020

High School Diploma -

Inglewood High School
Inglewood, CA
06.1984

Skills

  • Retail Sales Customer Service
  • Product Organization
  • Call Center
  • Multi-Line Phone Talent
  • Telephone Etiquette
  • Active Listening
  • Customer and Client Relations
  • Sorting and Labeling
  • Telephone Skills
  • Supply Management
  • Reminder Calls
  • Appointment Booking
  • Greet Visitors
  • Appointment Confirmation
  • Patient Appointment Management
  • Making Appointments
  • Customer Service
  • Listening Skills
  • Speaking Clearly
  • Service Planning
  • Critical Decision-Making
  • Self-Motivated

Certification

  • Licensed cosmetology - 1986-2023
  • Licensed minister of gospel- 2021-

Timeline

Hairstylist /Owner

Hair Retreat
04.2014 - 05.2022

Security Guard

Platinum Security Group
09.2013 - 01.2014

Dispatch Clerk

Lafleur Limousine Service
02.2011 - 06.2012

Hairstylist

DK'S Hair Design
08.1992 - 03.2014

Beauty

Pacific Beauty College

Associate of Science - Christian Studies

Bible Believers Christian College

High School Diploma -

Inglewood High School
Kelly Clayton