Kelly Clift
Lebanon,OH
Summary
Accomplished Manager at St. Vincent De Paul Thrift Store and Donation Center, adept in Operations Management and fostering Team Leadership. Enhanced team performance by 40% through effective coaching and mentoring. Excelled in policy implementation and customer service, significantly boosting employee retention and operational efficiency.
My team and I hit the 2 million dollar mark last year, a Mason first.
Overview
22
22
years of professional experience
Work History
Manager
St. Vincent De Paul Thrift Store And Donation Center
2001.11 - 2024.03
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Education
12 - Administrative Support
Colerain High School
Cincinnati, OH05.1987
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Staff Management
- Operations Management
- Policy Implementation
- Schedule Preparation
- Sales management
- Performance Evaluations
- Customer Service
- Decision-Making
- Problem Resolution
- Hiring and Training
- Managing Operations and Efficiency
Timeline
Manager
St. Vincent De Paul Thrift Store And Donation Center
2001.11 - 2024.03
12 - Administrative Support
Colerain High School
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