Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kelly Cline

Cary,NC

Summary

Seasoned Senior Lead with comprehensive knowledge in team leadership, project management, and operational procedures. Strong ability to lead diverse teams, handle multiple tasks simultaneously, and deliver high-quality customer service. I possess strong interpersonal skills, problem-solving abilities, and decision-making prowess that drive business success.

Overview

1
1
year of professional experience

Work History

Senior Lead Associate

Old Navy
Cary, NC
09.2024 - Current
  • Trained new associates on company policies, procedures, and operational standards.
  • Offered reception coverage to relieve staff during absences or breaks.
  • Responded to customer questions and complaints by resolving issues personally or referring to management.
  • Supported professionals with merchandising, display organization, and floor moves.
  • Resolved customer complaints in a professional manner while adhering to company policies and procedures.
  • Removed clutter, straightened shelves and wiped down counters to maintain clean, welcoming environment.
  • Trained new hires on company policies, procedures and best practices.
  • Maintained positive working relationship with fellow staff and management.
  • Managed project timelines and delegated tasks to team members to meet deadlines.
  • Processed sales transactions and handled cash and credit card payments accurately.
  • Monitored team performance, provided feedback, and conducted performance evaluations.
  • Performed regular audits of merchandise displays in order to maintain visual appeal throughout the facility.
  • Assisted organizational efforts by filing, entering data and answering phones.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Facilitated communication between team members and management to address operational issues.
  • Supervised team of employees, delivering mentoring, continuous training, and guidance in job challenges.
  • Maintained a clean and organized work environment to promote efficiency.
  • Resolved customer complaints and inquiries promptly to maintain high satisfaction levels.
  • Trained new employees on daily tasks and procedures to teach staff skills, resulting in knowledgeable, and high-performing team.
  • Coordinated daily operations and supervised team members to ensure efficient workflow.
  • Responded quickly to customer inquiries, asking questions to better understand needs.
  • Oversaw the maintenance of equipment and facilities, coordinating repairs as needed.
  • Managed daily operations of the store, including staffing, scheduling, inventory control, merchandising, and customer service activities.

Acting Assistant Manager

Old Navy
Cary, NC
12.2024 - 03.2025
  • Coordinated with other departments to ensure smooth flow of operations.
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Resolved conflicts between team members in an effective manner.
  • Identified needs of customers promptly and efficiently.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Managed customer service inquiries and complaints in a timely manner.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Delegated work to staff, setting priorities and goals.

Brand Associate

Old Navy
Cary, NC
03.2024 - 09.2024
  • Assisted customers with product selection and provided information about the brand.
  • Handled cash register transactions accurately and efficiently.
  • Conversed with customers to share information about products and services.
  • Recommended, selected and helped locate merchandise based on guest needs and desires.
  • Maintained a professional appearance and demeanor that reflects the brand's image.
  • Introduced sales, promotions and other brand initiatives to gain customer loyalty.
  • Trained new associates on store policies and procedures.
  • Restocked shelves with merchandise as needed.
  • Followed up on special orders placed by customers.
  • Processed returns according to company policy.

Education

Bachelor of Arts - Art

Greensboro College
Greensboro, NC
05-2023

Skills

  • Staff training and development
  • Adaptability and flexibility
  • Multitasking and organization
  • Visual merchandising
  • Team collaboration
  • Task delegation
  • Time management
  • Conflict resolution
  • Verbal and written communication
  • Problem-solving
  • Customer service and satisfaction
  • Inventory management

Timeline

Acting Assistant Manager

Old Navy
12.2024 - 03.2025

Senior Lead Associate

Old Navy
09.2024 - Current

Brand Associate

Old Navy
03.2024 - 09.2024

Bachelor of Arts - Art

Greensboro College

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