Kelly Coan
Reno,NV
Summary
Experienced business leader with demonstrated strategic planning, problem-solving and team-building abilities. Successful at bringing in and training staff to handle customer and business needs. Motivational, diplomatic and respectful of people from all backgrounds. Seasoned Small Business Owner with 30+ years of experience in operations management, business strategy and Sales leadership. Demonstrated success in capitalizing on new trends and technologies to drive business development initiatives and achieve sales goals.
Organized and systematic with natural relationship-building and leadership talents.
Highly motivated professional with [Number] years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.
Accomplished Owner offering 30-plus years of progressive business experience. Dedicated to maximizing bottom-line profits with forward-thinking approaches and clear focus on continuous improvement. Knowledgeable about financial administration, regulatory compliance, and recordkeeping.
Overview
24
24
years of professional experience
Work History
Principal Owner
Evolution Surgical, Inc., Dist. for Arthrex, Inc.
05.2016 - 06.2022
- Signed and approved budgets for new funding and program initiatives.
- Analyzed data from surveys to identify areas for improvement in organizational operations.
- Improved profitability by accurately maintaining P&L to meet prime fiscal responsibility.
- Represented the organization at community events and public forums to promote its mission.
- Completed quarterly reports to include findings via conducting site visits and subsequent report generation.
- Brought in more than $2,400,000 in new business each quarter.
- Drove revenue up by 15% by cultivating successful client relations.
- Developed long-range plans for business growth, resulting in 15-20% increase in annual sales.
- Built talent pipeline to support business growth and enduring success.
- Reviewed reports submitted by department heads to assess progress towards meeting objectives.
- Integrated marketing and sales strategies with business development and operational leadership plans.
- Provided organizational leadership and collaborated with executive partners to establish long-term goals, strategies and company policies.
- Cultivated relationships with key stakeholders such as donors, volunteers, partners, and sponsors.
- Developed and executed strategic business plan to attain assigned metrics.
- Oversaw corrective action plans to remedy structural, organizational and departmental issues.
- Cultivated and maintained positive working relationships with employees, executives and other stakeholders.
- Promoted brand awareness by increasing market penetration across surgical markets.
- Hired, trained and mentored over 100 staff members to maximize productivity.
- Analyzed financial statements and forecasts to improve programs, performance and policies.
- Implemented new technologies to streamline organizational processes when needed.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Vice President of Sales
Pacifice Medical, Inc Dist. for Arthrex, Inc.
06.2013 - 05.2016
- Managed, trained, and mentored a team of sales professionals.
- Negotiated terms of sales agreements and developed contracts to successfully close sales.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
- Oversaw regional and local sales managers and staff.
- Used cold calling and networking to sell products and services.
- Developed relationships with key clients to maximize revenue potential.
- Met assigned targets for profitable sales volume, market share and key financial performance objectives.
- Coached, developed and motivated team to achieve revenue goals.
- Gained market share in new sales performance through aggressive team training.
- Ensured compliance with all relevant laws, regulations, and policies related to sales operations.
- Built sales forecasts and schedules to reflect desired productivity targets.
- Negotiated contracts with customers to ensure mutually beneficial agreements.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Identified product or service improvements by remaining current on industry trends, market activities and competitors.
- Analyzed customer data to identify new sales opportunities.
- Devised innovative approaches to increase visibility of products and services within target markets.
- Communicated regularly with territory and regional managers for daily support and strategic planning.
- Developed and implemented sales plans to increase profits and market share.
- Represented company at various community and business events to promote awareness, network with potential clients and penetrate new markets.
Sales Representative Team Leader
Stryker, Inc.
06.2010 - 06.2013
- Monitored competitor activities in order to stay ahead of the competition.
- Created successful strategies to develop and expand customer sales.
- Recruited, hired, trained, evaluated, coached, mentored, and disciplined Sales Representatives.
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
- Collaborated with other departments such as Marketing or Customer Service on projects related to the sales process.
- Developed relationships with key customers in order to secure long-term business partnerships.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Reduced process lags by training employees on best practices and protocols.
- Adhered to company initiatives and achieved established goals.
- Negotiated contracts with customers in order to maximize profits.
Sales Representative Manager
Conmed Linvatec
04.1998 - 06.2010
- Provided ongoing support for existing customers by addressing inquiries, resolving issues, and upselling additional products or services.
- Identified potential customers and developed relationships with them.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Prospected for new business using databases and other strategies to generate sales.
- Resolved customer complaints regarding sales and service.
- Gained market share in new sales performance through aggressive team training.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Executed and created strategic sales plans to expand customer base and extend global reach.
- Attended trade shows for in-person engagement and network building.
- Built sales forecasts and schedules to reflect desired productivity targets.
- Recruited, trained, coached, mentored, and evaluated new staff members in order to ensure the highest level of customer service was provided at all times.
- Analyzed sales data to identify opportunities for improvement in processes and procedures.
- Coached, developed and motivated team to achieve revenue goals.
- Performed sales consultations and educated clients on products and services.
- Delivered sales presentations focused on offerings and unique advantages over competitors.
- Negotiated pricing agreements with vendors while maintaining profitability targets.
- Supported sales team members to drive growth and development.
- Built strong relationships with key stakeholders within target markets.
- Developed comprehensive sales plans that included short-term goals and long-term objectives.
- Tracked monthly sales to generate reports for business development planning.
- Managed client contracts ensuring compliance with terms of agreement.
- Identified needs of customers promptly and efficiently.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Education
Bachelor of Science - Psychology And Business
San Jose State University
San Jose, CA05-1990
Skills
- Resources Allocation
- Project Management
- Regulatory Compliance
- Contract Management
- Business Administration
- Employee Training
- Business Planning
- Financial Management
- Strategic Planning
- Employee Development
- Sales Oversight
- Talent Allocation
- Business Development
- Sales Strategics
- Relationship Building
- Consulting
- New Business Development
- Business Marketing
- Negotiation
- Work Planning and Prioritization
- Strategic Decision-Making
- Trends Analysis
- Public Speaking
- Driven and Determined
- Sales Development
- Start-Up Operations
- Customer Relations
- Attention to Detail
- Issue Resolution
- Professional Networking
- Vendor Relationship Management
- Staffing Oversight
- Performance Improvement
- Sales Planning
- Coaching and Mentoring
- Team Collaboration and Leadership
- Staff Hiring
- Budget Control
Affiliations
- Golf
- Snowboarding
- Football, Basketball, Baseball
- Have filed 3 patents in both the Medical and Consumer Markets
Accomplishments
- Co-Founded and led the "Man Cave", Mens Group at Menlo Park Presbyterian Church in California, with well over 100 members
- 212 Award Recipient for Sales Achievement and Sales Growth as a Sales Consultant, multiple years
- Sales Growth Award recipient, consecutive years
- Annual Sales Quota Award recipient, consecutive years
References
References available upon request.
Timeline
Principal Owner
Evolution Surgical, Inc., Dist. for Arthrex, Inc.
05.2016 - 06.2022
Vice President of Sales
Pacifice Medical, Inc Dist. for Arthrex, Inc.
06.2013 - 05.2016
Sales Representative Team Leader
Stryker, Inc.
06.2010 - 06.2013
Sales Representative Manager
Conmed Linvatec
04.1998 - 06.2010
Bachelor of Science - Psychology And Business
San Jose State University
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