Kelly Collazo

Project Planning and Execution:

• Developed and managed 5 comprehensive project plans, outlining tasks, timelines, and milestones at one time.
• Coordinated project activities, ensuring timely completion and adherence to budget constraints.
• Executed multiple projects from initiation to closure, consistently meeting or exceeding project goals at one time.

Team Collaboration:

• Facilitated effective communication among cross-functional teams, fostering collaboration and knowledge sharing.
• Led project meetings, providing clear agendas and action items to keep team aligned and motivated.
• Cultivated positive team environment, enhancing overall productivity and efficiency.

Risk Mitigation:

• Identified potential risks and developed proactive strategies to mitigate them.
• Conducted regular risk assessments, implementing contingency plans to minimize project disruptions.
• Successfully navigated unforeseen challenges, maintaining project timelines and objectives.

Budget Oversight:

• Oversaw project budgets, tracking expenses and ensuring compliance with financial constraints.
• Implemented cost-saving measures without compromising project quality or objectives.
• Provided accurate and transparent financial reporting to stakeholders.

Documentation and Reporting:

• Generated comprehensive project documentation, including status reports, issue logs, and meeting minutes.
• Prepared and presented regular project updates to stakeholders, ensuring transparency and alignment with organizational goals.
• Maintained accurate project records, facilitating smooth transitions and audits.
  

Administrative Support:

• Provided administrative support by managing paperwork, contracts, and documentation related to appointments and event coordination.
• Collaborated with administrative team to streamline processes and enhance overall efficiency.

Receptionist Duties:

• Greeted and welcomed clients, couples, and guests with warm and friendly demeanor.
• Managed approximately 30 incoming calls, emails, and faxes per day.
• Addressing inquiries, providing information, and scheduling appointments.
• Managed front desk operations, including check-in procedures and maintaining welcoming reception area.

Customer Service:

• Provided exceptional customer service by addressing client needs and ensuring positive and memorable wedding experience.
• Anticipated and responded to guest needs during events, maintaining friendly and professional demeanor.

Communication Skills:

• Effectively communicated with wedding parties, vendors, and venue staff to coordinate event details and resolve any issues.
• Facilitated smooth transitions between ceremony and reception, guiding guests and ensuring everyone was well-informed.

Attention to Detail:

• Ensured meticulous attention to detail in venue setup, including table arrangements, decor placement, and overall aesthetics.
• Conducted thorough pre-event inspections to identify and address any potential issues or discrepancies.
• Managed setup and breakdown of wedding venues, including decor, seating arrangements, and audiovisual equipment.

Problem Solving:

• Addressed unforeseen challenges with quick and effective problem-solving, ensuring minimal disruption to event.
• Adapted to last-minute changes in plans, collaborating with wedding party and vendors to find suitable solutions.

Supply Chain Management:

• Implemented and optimized parts procurement strategies to ensure steady supply of components for manufacturing or maintenance.
• Monitored inventory and usage patterns, making data-driven decisions to maintain optimal stock levels.
• Collaborated with internal teams to forecast demand and plan procurement activities accordingly.

Vendor Relations:

• Established and maintained strong relationships with 50 suppliers and vendors to negotiate favorable terms, prices, and delivery schedules.
• Conducted regular vendor performance evaluations, ensuring adherence to quality standards and on-time deliveries.
• Sourced new suppliers, evaluated their capabilities, and negotiated contracts to secure competitive pricing and favorable terms.

Order Processing:

• Managed end-to-end procurement process, including creating purchase orders, tracking deliveries, and reconciling invoices.
• Coordinated with internal stakeholders to determine part specifications and ensure accurate and timely order placement.
• Implemented efficient order processing systems to minimize lead times and improve procurement timelines.

Data Analysis:

• Utilized data analysis tools to assess historical usage patterns and forecast future demand for parts.
• Generated reports on procurement KPIs, such as cost savings, supplier performance, and inventory turnover, to guide decision-making.
• Implemented data-driven strategies to optimize stock levels and reduce excess inventory.

Cross-Functional Collaboration:

• Collaborated with various departments, including production, engineering, and maintenance, to understand part requirements and specifications.
• Participated in cross-functional teams to align procurement activities with organizational goals and objectives.
  

Sales Achievement:

• Consistently exceeded monthly sales targets, achieving 20% increase in revenue over six-month period.
• Recognized as top-performing sales consultant, consistently ranking within top 10% of sales team.

Customer Relationship Management:

• Built and maintained strong relationships with customers, providing personalized service and product recommendations.
• Followed up with clients post-sale to ensure satisfaction, address concerns, and foster long-term loyalty.

Effective Communication:

• Communicated product information, promotions, and financing options clearly and persuasively to customers.
• Collaborated with team members and management to ensure consistent messaging and cohesive customer experience.

Sales Process Management:

• Managed entire sales process from greeting customers and understanding their needs to closing sales and processing transactions.
• Effectively utilize customer relationship management (CRM) tools to track customer interactions and sales opportunities.

Customer Service Excellence:

• Resolved customer inquiries and concerns promptly, ensuring positive and satisfactory resolution.
• Received commendations for delivering exceptional customer service, and contributing to high levels of customer satisfaction.

Upselling and Cross-Selling:

• Successfully upsold additional items and accessories to enhance customers' purchases, increasing average transaction values.
• Implemented cross-selling techniques to introduce complementary products and maximize sales opportunities.
  

Sales Achievement:

• Exceeded monthly birthday party sales targets by 25%, consistently driving revenue growth.
• Implemented effective sales strategies, resulting in 15% increase in birthday party bookings within first quarter.

Customer Relationship Management:

• Built strong relationships with clients, ensuring positive customer experience from inquiry to post-event follow-up.
• Conducted personalized consultations to understand clients' needs and preferences, tailoring party packages accordingly.

Event Coordination:

• Orchestrated seamless birthday party events, coordinating with internal departments, vendors, and clients to ensure all details were executed flawlessly.
• Managed end-to-end event planning process, from initial client contact to on-site execution, resulting in high levels of customer satisfaction.

Creative Marketing Initiatives:

• Developed and implemented creative marketing campaigns to promote birthday party packages, resulting in increased inquiries and bookings.
• Collaborated with marketing team to create visually appealing promotional materials and targeted online campaigns.

Collaboration with Internal Teams:

• Collaborated with operations team to ensure all facilities and amenities were prepared and well-maintained for birthday events.
• Worked closely with catering and entertainment departments to coordinate seamless integration of services into party packages.

Problem Resolution:

• Addressed and resolved any issues or challenges during events promptly, ensuring positive experience for clients and their guests.
• Implemented proactive problem-solving measures to anticipate and mitigate potential challenges.

Administration and Documentation:

• Maintained accurate and detailed records of client interactions, contracts, and event specifications.
• Utilized CRM tools to track leads, bookings, and customer preferences, streamlining sales process.

Team Leadership:

• Supervised and led team of 75 ride operators, ensuring efficient daily operations and positive work environment.
• Conducted regular team meetings to communicate safety protocols, operational updates, and performance expectations.

Safety Compliance:

• Enforced and maintained strict adherence to safety protocols and guidelines, ensuring secure environment for both guests and staff.
• Conducted regular safety inspections and audits, addressing any non-compliance issues promptly.

Operational Efficiency:

• Developed and implemented operational procedures that optimized ride efficiency and reduced wait times.
• Collaborated with maintenance teams to schedule preventive maintenance, minimizing downtime and ensuring ride reliability.

Guest Satisfaction:

• Monitored and addressed guest feedback, implementing improvements to enhance overall guest experience.
• Implemented strategies to expedite ride-boarding processes, resulting in increased guest satisfaction.
• Awarded Service Superstar for exceptional Customer service.

Training and Development:

• Conducted comprehensive training programs for ride operators, focusing on safety, customer service, and ride operation procedures.
• Provided ongoing coaching and feedback to team members to enhance performance and professionalism.

Collaboration with Other Departments:

• Collaborated with other departments, such as guest services, maintenance, and entertainment, to ensure cohesive and well-coordinated park experience.
• Participated in cross-functional teams to address park-wide initiatives and improvements.