Kelly Collins

• Part 135 Embraer 145-J
• Composed company policies adhering to FAA regulations and developed training programs.
• Authored manuals for distribution to staff members.
• Assisted with applicant's Part 135 Initial Certification.
• Helped develop and manage digital records for certification documents.
• Participated in team-building activities to enhance working relationships.
• Developed team communications and information for meetings.
• Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.

• Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
• Drove passenger satisfaction by answering questions and providing solutions to issues arising during flights promptly.
• Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
• Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
• Ensure safety and comfort of customers onboard aircraft.
• Maintained energy and enthusiasm in fast-paced environment

• Ensure safety and comfort of customers onboard aircraft.
• Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
• Controlled entertainment for passengers through onboard video and audio systems.
• Offered personalized assistance to children, elderly and passengers with special needs.
• Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
• Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
• Used coordination and planning skills to achieve results according to schedule.
• Developed and maintained courteous and effective working relationships.
• Worked flexible hours; night, weekend, and holiday shifts

• Exceeded goals through effective task prioritization and great work ethic.
• Relayed updates and information to passengers after confirming key details with pilot.
• Ensure safety and comfort of customers onboard aircraft.
• Answered passengers' questions and provided solutions to issues arising during flights.
• Arranged and prepared tables for VIP customers to offer memorable experiences to guests and foster repeat business.
• Cultivated warm relationships with regular customers.
• Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.