Kelly Collins
Pennsburg,PA
Summary
12153903356
Personable and dedicated Customer Service Representative with extensive experience. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
Business Development Associate
Convertros, Remote
01.2023 - Current
- To communicate with prospective clients via telephone and e-mail
- Responsibilities include educating interested parties about the product or service they are wanting and then scheduling a Sales Representative to meet with them.
Dispatcher
R & S Mechanical
01.2021 - 01.2023
- After hours, Answer incoming phone calls from customers and internal departments
- Make outbound calls to book and confirm upcoming or past appointments
- Manage customer concerns and work to resolve them efficiently and effectively.
Customer Service Representative
Comfort Monster Heating and Air, Remote
01.2019 - 01.2021
- Answer business and residential customer phone calls to develop rapport and trust
- Work independently and without direct supervision.Communicate professionally with customers via email, chat and other lead sources.
Education
Bachelor's degree - Graphic Design
Rosemont College
01.2008
Skills
- Business Development
- Salesforce
- Live Chat
- Lead Generation
- Customer Relationship Management
- Staff Training
Timeline
Business Development Associate
Convertros, Remote
01.2023 - Current
Dispatcher
R & S Mechanical
01.2021 - 01.2023
Customer Service Representative
Comfort Monster Heating and Air, Remote
01.2019 - 01.2021
Bachelor's degree - Graphic Design
Rosemont College
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