KELLY CONAHAN PROSEUS
Summary
Energetic and detail-oriented business professional with over 12 years of experience in the business administration field. Skilled in multi tasking many administrative tasks, scheduling appointments and coordinating meetings. Always a team player and works well independently as well.
Overview
22
22
years of professional experience
Work History
Departmental Technician-E
State of Michigan at the LEO-MSHDA (Michigan State Housing Development Authority)
09.2022 - 11.2023
- Answered incoming telephone calls and return inquires/phone calls within 24/48 business working hours
- Diligently monitored and tracked the progress of MIHAF cases assigned through the pipeline and provided daily status updates to the Team Lead Manager
- Reviewed 10-15 new cases daily, processed information received cases within 5 days, cancelled incomplete cases after 10 days of no response from applicant
- Professionally and clearly communicated the MSHDA MIHAF objectives and program guidelines to all internal and external partners regarding the MIHAF program and escalated questions/issues to the Project Team Manager or Team Lead, as necessary
- Assisted with administrative duties as needed and upon request of management to support case and partner managers
- Obtained mortgage, land contract, county property tax, condominium, mobile home, or utility provider information including wire, or ACH directions so that the Funds department could follow up with the MIHAF partners
- Empowered to conditionally approve, deny, or cancel an applicant's MIHAF case.
Case Manager Assistant
State of Michigan at the LEO-MSHDA location via (Kelly Service)
05.2022 - 09.2022
- Helped the case mangers obtain information to move the application along through the pipeline
- Collaborated with the applicant to get exact details and validate on their file for an accurate review
- Reviewed and analyzed the applicants' information using the checklist and case notes from previous people who have touched the MIHAF case
- Had empowerment to conditionally approve, deny, or cancel an applicant's MIHAF case
- Communicated to the applicant the reasons why their case was either approved or denied
- Advised Management of any suspicious information on an applicant's case
- Collaborated with the Customer Service and 211 team on cases
- Obtained mortgage, county property tax, condominium, or utility provider information including wire or ACH directions so that the Funds department can follow up with the MIHAF partners.
Customer Service Representative
Midwest Glass Fabricators
08.2021 - 04.2022
- Quoted Commercial account customers via phone and email for their glass needs
- Used FeneVision ERP software to enter purchase orders via fax and email
- Worked with Operation Management for the best possible date on rush orders
- Contacted the shipping department on any delivery questions or errors
- Collaborated with the customer service department to cancel orders or process glass remakes.
Customer Service Representative
Norma Group (via The Bartech Group Contract)
06.2019 - 06.2020
- Supported main accounts such as Norma MI, Norma Mexico, Norma China, Norma Japan, Norma UK, and Norma Italy
- Supported key accounts such as Honeywell and Supply Technologies
- Worked closely with the Norma Juarez, Mexico Production team to regarding urgent builds for the customers
- Processed RMAs
- Managed multiple customer orders via email, phone, customer portals, and the EDI computer program
- Tracked parts that were coming from the Norma Mexico plant to the customs holding facility to ensure proper on time delivery to customer.
Supplier Coordinator
Delphi (via Systems Technology Group Contract)
10.2017 - 01.2018
- Completed supplier requests for information, including legal entity, tax ID numbers, and bank accounts
- Converted the existing Delphi Supply Chain Management supplier forms to reflect the new separate companies of Aptiv and Delphi Technologies Group
- Assisted suppliers with questions regarding client organization
- Assisted the Supply Chain Director with uploading new documents to the SharePoint site
- Assisted the Supply Chain Director in retrieving current documents on the SharePoint site
- Assisted the Legal staff with revising documents
- Assisted the Human Resource team with filling out supplier application forms.
Customer Service Representative
Battery Solutions
07.2016 - 10.2016
- Compiled and reviewed data for creating supporting documentation of customer transactions known as Certificate of Reclamation (COR's) using automated systems or manual when necessary
- Created COR's using processing guidelines and answered COR inquires
- Managed COR queues and processes and trained others when needed
- Created and maintained customer reports by retrieving system reports and or spreadsheets
- Managed incoming orders and requests by telephone, email, online systems, or mail
- Thoroughly and efficiently gathered customer's information to enter details of incoming orders
- Created and maintained customer records
- Assisted Account Managers and Business Development Managers with customer quotes and pricing
- Maintained a balance between company policy and customer benefit in decision making
- Managed issues in the best interest of both the customer and the company
- Evaluated and identified opportunities to drive process improvements that positively impacted the customer's experience
- Acknowledged and appropriately greeted and assisted each customer or visitor in a timely manner.
Front Office Administrator
Nikon Metrology, Inc. (Via Express Employment Professionals Temp Service)
10.2015 - 07.2016
- Accommodated visitors, clients, and job candidates
- Operated switchboard and directed potential clients to relevant departments
- Recorded, filed, and tracked all outgoing and incoming courier and sorted mail
- Managed all matters pertaining to reception/office appearance and utilities
- Cooperated with Office Manager on local facility
- Maintained inventory of office stationery
- Assisted with administrative tasks and provided research and administrative support to all departments and individuals where necessary.
Vendor Tooling Analyst
General Motors (via The Bartech Group Contract)
06.2010 - 06.2015
- Prioritized and processed incoming reactive and initiative-taking tool scrap requests for General Motors Global Business Systems Asset Recovery Team
- Analyzed part numbers utilizing the Access Part Tool Macro Database
- Conducted extensive analysis of CCA End of Life part numbers in the IMS IT System
- Coordinated the Vendor Tooling Scrap Process for reactive and initiative-taking tool scrap requests from all CCA GM Part Service Vendors
- Worked with the Scrap Sales team to coordinate tool scrap bid requests
- Worked with the Asset Recovery team regarding all tool assets
- Collaborated with Customer Care and Aftersales buyers to review any special project requests or circumstances
- Worked with the Allied GM Suppliers to provide initial tool scrap reviews before transferring to the ARGB group to finish processing
- Worked with the GM Security Operations team regarding high volume tool scrap requests
- Trained and mentored new Vendor Tooling employees
- Created weekly tool scrap summary reports for the GBS Asset Recovery Management team
- Worked with the Systems Analyst to ensure that the Vendor Tooling Database program was working efficiently and effectively to meet business needs
- Created the very first step by step Vendor Tooling Analyst/Coordinator training guide for the new Vendor Tool Scrap Employees
- Assisted the Vendor Tooling Scrap team in generating multi-million-dollar tool scrap revenue annually.
Senior Assistant
General Motors (via The Bartech Group Contract)
03.2008 - 12.2008
- Assisted Senior Industrial Engineers in the Service and Parts Operations Engineering Department
- Coordinated meetings, i.e
- (preparing meeting minutes and PowerPoint presentations) for manager
- Assisted the Ohio Grant Administrator to bring in thousands of dollars to the General Motors Service and Parts Operations World Headquarters
- Prepared and distributed financial summary spending updates on five multi-million-dollar facility projects
- Assisted the Regional Tax Staff from the Renaissance Center in obtaining tax incentives from all over the United States
- Coordinated net meetings for the group.
Customer Service Representative
Volkswagen of North America (via Perot Systems Corporations Contract)
11.2001 - 12.2007
- Interacted with Volkswagen of America customers and Volkswagen dealerships
- Documented and followed up with multiple cases
- Addressed customer concerns
- Trained and provided guidance for new employees
- Assisted in the management of the automotive warranty claims.
Education
Bachelor of Business Administration -
Baker College of Owosso
Owosso, MI06.2001
Skills
- Establishing and Maintaining Interpersonal Relationships
- Decision Making and Problem Solving
- Time Management
- Proficient in using Microsoft Outlook
- Proficient in Microsoft Word, Excel, and PowerPoint
- ERP Core
- EDI
- SAP
- FeneVision
- Kinetech
- Appointment Scheduling
- Office equipment proficiency
- Complaint resolution
- Administrative Support
- Professional telephone demeanor
- Clerical Support
- Order Processing
- Quality Control
- [Software] CRM system proficiency
- Microsoft Excel
- Critical Thinking
- Quality Assurance Controls
Timeline
Departmental Technician-E
State of Michigan at the LEO-MSHDA (Michigan State Housing Development Authority)
09.2022 - 11.2023
Case Manager Assistant
State of Michigan at the LEO-MSHDA location via (Kelly Service)
05.2022 - 09.2022
Customer Service Representative
Midwest Glass Fabricators
08.2021 - 04.2022
Customer Service Representative
Norma Group (via The Bartech Group Contract)
06.2019 - 06.2020
Supplier Coordinator
Delphi (via Systems Technology Group Contract)
10.2017 - 01.2018
Customer Service Representative
Battery Solutions
07.2016 - 10.2016
Front Office Administrator
Nikon Metrology, Inc. (Via Express Employment Professionals Temp Service)
10.2015 - 07.2016
Vendor Tooling Analyst
General Motors (via The Bartech Group Contract)
06.2010 - 06.2015
Senior Assistant
General Motors (via The Bartech Group Contract)
03.2008 - 12.2008
Customer Service Representative
Volkswagen of North America (via Perot Systems Corporations Contract)
11.2001 - 12.2007
Bachelor of Business Administration -
Baker College of Owosso
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