Kelly Conklin
Merritt Island,Florida
Summary
Polite and professional customer service representative successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Overview
22
22
years of professional experience
Work History
Cash Handler Customer Service Representative
Club 52
Melbourne, FL
09.2022 - Current
- Process cash, credit and touchless transactions to fulfill customer needs.
- Responded to customer requests for products, services and company information.
- Maintained fast, smooth game pace by efficiently handling, chips, money and cards.
Phone Representative
Liveops
Merritt Island, FL
05.2019 - 02.2021
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Assisted customers by answering questions and responding to inquiries.
- Boosted customer service satisfaction ratings through consistent quality control.
- Responded to customer calls and emails to answer questions about products and services.
- Performed various clerical duties by filing and emailing documents and creating customer databases.
- Engaged in learning and development opportunities to promote continued performance improvement.
Table Games Dealer
Victory Casino Cruises
Cape Canaveral, FL
06.2011 - 12.2018
- Computed amounts of players' wins or losses by scanning tickets to calculate amount of money won.
- Opened and closed game tables and cash floats by receiving, verifying and recording cash wages.
- Prepared collection reports for submission to supervisors
- Dispensed and balanced betting currency at close of shift and throughout games to secure accurate receipt, accounting and distribution of player and house funds.
Phone Sales Representative
Victory Casino Cruises
Cape Canaveral, FL
06.2006 - 11.2018
- Book cruise packages for guests
- Arranged travel accommodations for individuals, groups, couples, executives and special needs clients.
- Answered inbound telephone calls from interested customers to persuasively discuss offerings.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
Education
High School Diploma -
Standley Lake High School
Westminster, CO05.2004
Skills
- Reservations Booking
- Call Volume Analysis
- Troubleshooting
- Information gathering
- Problem-Solving
- Teamwork
- Upselling Products and Services
- Solving Customer Concerns
- Customer Account Management
- Payment Collection
Timeline
Cash Handler Customer Service Representative
Club 52
09.2022 - Current
Phone Representative
Liveops
05.2019 - 02.2021
Table Games Dealer
Victory Casino Cruises
06.2011 - 12.2018
Phone Sales Representative
Victory Casino Cruises
06.2006 - 11.2018
High School Diploma -
Standley Lake High School
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