Kelly Conner
Saint Louis,MO
Summary
Dynamic HR Technology Analyst with a proven track record at Panera Bread, enhancing system efficiency and user satisfaction. Expert in Workday, HRIS, and project management, I excel in analytical thinking and collaborative problem-solving. Achieved significant process improvements and data accuracy, demonstrating strong technical and interpersonal skills.
Overview
9
9
years of professional experience
Work History
Analyst, HR Technology
Panera Bread
02.2020 - 10.2024
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Acted as subject matter expert for Absence, Compliance, and Onboarding processes including business processes, configuration, reports and dashboards
- Acted as Security Administrator to ensure users had the correct level of access and assisted with SOX audits.
- Completed Security Configuration changes for business process and domain security policies.
- Conducted testing and research for Workday's bi-annual releases.
- Analyzed, validated and audited system data to ensure data accuracy.
- Functioned as project manager on various HR Technology initiatives across all business units.
- Created training documents and conducted training sessions with end-users.
Coordinator, HR Technology
Panera Bread
03.2018 - 02.2020
- Serve as an HR Technology liaison to end-users both internal and external, including tier one daily support.
- Analyze, validate, and audit system data ensuring data accuracy.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Participate as Subject Matter Expert in cross-functional projects.
- Build and create system reports in response to written and verbal requests from customers.
- Create and maintain HRIS processes and workflow documents.
- Assisted on Recruiting process configuration and enhancements.
- Acted as Security Administrator ensuring users had the correct level of access.
Coordinator, Field Systems Support
Panera Bread
10.2015 - 03.2018
- Provided exceptional Tier 1 remote IT support to non-technical internal users via phone, email and support tickets, ensuring timely resolutions.
- Used ServiceNow to manage and process support actions and requests.
- Identified and solved technical issues using variety of diagnostic tools and tactics.
- Assisted in training new help desk staff, sharing best practices and technical knowledge for improved service quality.
Education
Bachelor of Science - Computer Science
Webster University
St. Louis, MOSkills
- Workday Experience (HCM, Absence Management, Onboarding, Recruiting, Security, EIBs, Reporting, Dashboards)
- Microsoft office (Excel, Word, PowerPoint, Outlook)
- HRIS expertise
- Analytical thinking
- Project management
- Critical thinking
- Problem-solving
- Teamwork and collaboration
- ServiceNow
- SQL understanding
Timeline
Analyst, HR Technology
Panera Bread
02.2020 - 10.2024
Coordinator, HR Technology
Panera Bread
03.2018 - 02.2020
Coordinator, Field Systems Support
Panera Bread
10.2015 - 03.2018
Bachelor of Science - Computer Science
Webster University
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