Kelly Conroy
Franklinville
Summary
.
Retail management professional proficient in managing multiple simultaneous tasks. Motivational leader with self-directed nature and key strengths in financial administration, scheduling and training.
Overview
27
27
years of professional experience
Work History
Store Manager
H&M
08.2022 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
Department Manager
H&M
09.2020 - Current
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Provided ongoing staff development opportunities through training programs, workshops, and regular feedback sessions.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Led a team of professionals to consistently achieve or exceed performance targets.
Store Manager
DSW Inc.
12.2018 - 09.2021
- Reorganized sales floor to optimize customer flow and improve product visibility.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Coached and empowered employees by creating and sharing motivational vision plans.
- Oversaw POS operations and cash management to reduce errors.
- Hired, trained, evaluated performance and enforced disciplinary actions for 20-25 associates.
Store Manager
The Children's Place
06.2015 - 12.2018
- Completed weekly schedules according to payroll policies.
- Performed assigned projects and completed checklists in an efficient and accurate manner.
- Addressed customer inquiries and resolved complaints.
- Analyzed marketing information and translated it into strategic plans.
- Trained staff to deliver outstanding customer service.
- Reorganized the sales floor to meet company demands.
- Worked closely with the district manager to formulate and build the store brand.
- Determined staff promotions and demotions, and terminated employees when necessary.
Assistant Store Manager
Old Navy
02.1998 - 06.2015
- Efficiently addressed customer issues to ensure quick and successful resolution.
- Recruited, interviewed and hired individuals who demonstrated passion and dedication and would add value to the team.
- Handled all scheduling for store shifts to ensure proper staffing at all times.
- Offered direction and gave constructive feedback to motivate team members.
- Managed team of 40+ employees
- Delegated work to employees based on shift requirements, individual strengths and unique training.
Education
Business/Marketing
Gloucester County College
Skills
Customer service focus
Timeline
Store Manager
H&M
08.2022 - Current
Department Manager
H&M
09.2020 - Current
Store Manager
DSW Inc.
12.2018 - 09.2021
Store Manager
The Children's Place
06.2015 - 12.2018
Assistant Store Manager
Old Navy
02.1998 - 06.2015
Business/Marketing
Gloucester County College
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