Kelly Copp
Windham Center
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Service-oriented professional with solid background in leading teams to achieve high standards in customer service. Adept at guiding and motivating teams to meet dynamic service needs, ensuring consistent and reliable service delivery. Exhibits excellent communication and interpersonal skills to drive collaborative success and positive results.
Overview
30
30
years of professional experience
Work History
Hannaford To Go Service Leader
Hannaford
Portland, ME
05.2024 - Current
- Oversaw daily operations, ensuring compliance with safety and health regulations.
- Trained and mentored team members on customer service standards and product knowledge.
- Implemented process improvements, enhancing workflow efficiency and reducing operational delays.
- Collaborated with management to identify training needs and facilitate professional growth opportunities.
- Handled escalated customer complaints professionally, resolving situations in a manner that satisfied both parties whenever possible.
Call Center Customer Service Representative
LL Bean
Freeport, ME
08.2023 - Current
- Answered incoming customer calls regarding product inquiries, orders, and complaints.
- Provided customers with product and service information.
- Processed orders, forms, applications, and requests accurately and efficiently.
Administrative Manager
TD Bank
Falmouth, ME
08.2006 - 08.2008
- Directed and oversaw office personnel activities.
- Oversaw complex office support, managing records database and organizing contracts.
- Supported staff through in-service training, providing mentorship and additional resources.
Call Center Representative
LL Bean
Freeport, ME
09.2005 - 01.2006
- Answered customer inquiries regarding menu items, pricing, and availability.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Processed orders, forms, applications, and requests accurately and efficiently.
Administrative Manager
Gelinas HVAC Svc
Scarborough, ME
10.2002 - 08.2005
- Created and maintained filing systems for employee records, financial reports, and other documents.
- Prepared regular progress reports to track budget expenditures, workflow, and performance metrics.
- Organized meetings between executives and outside vendors or clients.
- Oversaw the maintenance of office equipment, supplies, and facilities.
Service Technician
Tambrands
Auburn, ME
11.1999 - 07.2002
- Diagnosed problems and determined solutions for various customer issues.
- Coordinated and managed daily administrative operations of the office.
- Organized and maintained filing systems, including electronic databases and records.
Supply
USAF
10.1995 - 10.1999
- Analyzed customer demand and developed strategies to optimize supply chain operations.
- Monitored supplier performance, identified potential risks and implemented corrective measures.
- Implemented process improvements to reduce costs associated with ordering supplies, warehousing, and distribution.
- Maintained accurate records of purchase orders, invoices, receiving documents and other transaction documents.
Education
High School Diploma -
Middle Town North
New Jersey05-1995
Skills
- Supervision & Leadership
- People Skills
- Customer Service
- Reliable & Trustworthy
- Friendly, Positive Attitude
- Good Work Ethic
Additional Information
- Military Service
- Active in Community
Timeline
Hannaford To Go Service Leader
Hannaford
05.2024 - Current
Call Center Customer Service Representative
LL Bean
08.2023 - Current
Administrative Manager
TD Bank
08.2006 - 08.2008
Call Center Representative
LL Bean
09.2005 - 01.2006
Administrative Manager
Gelinas HVAC Svc
10.2002 - 08.2005
Service Technician
Tambrands
11.1999 - 07.2002
Supply
USAF
10.1995 - 10.1999
High School Diploma -
Middle Town North