Kelly Couch
Princeton,TX
Summary
Hardworking medical office front office coordinator with 15 years of experience in patient scheduling, medical records management, and office administration within healthcare settings. Proven ability to handle high-volume phone traffic and coordinate referrals for multiple physicians. Skilled in electronic medical records and patient liaison duties, ensuring efficient office operations and exceptional patient care. Seeking to leverage extensive medical office experience in a remote medical office scheduler role. Authorized to work in the US for any employer
Overview
40
40
years of professional experience
1
1
Certification
Work History
Private Nanny/Personal Assistant
Mr. And Mrs. Willis
01.2023 - Current
- Acted as full-time caregiver for a premature infant until daycare enrollment.
- Manage pet grooming and veterinary visits while maintaining overall organization.
Personal Assistant/Receptionist
McKenzie Farms
03.2016 - 03.2020
- Streamlined business processes by effectively managing email communications for McKenzie Farms.
Medical office Front Office
Wellness Concepts
01.2012 - 09.2016
- Scheduled clinical visits.
- Managed patient registration and departure systems.
- Streamlined referral documentation workflow to enhance efficiency and precision.
- Enhanced the efficiency of prescription refill operations.
- Obtained accurate coverage information through insurance verification.
- Facilitated handling of large quantities of calls in a medical office setting.
- Facilitated team dining arrangements involving sales personnel.
- Ensured readiness of patient charts before scheduled appointments.
- Enhanced efficiency in electronic records management.
- Coordinated patient care services effectively.
- Coordinated office start and end processes to maintain security and efficiency.
- Ensured continuous operations by undertaking any necessary job assignments.
- Called upon to assist during periods of employee absence.
Front Office Coordinator
Endoscopy Center of Beaumont
01.2005 - 11.2009
- Oversaw front office admissions at a surgical center.
- Managed preparation of electronic medical records and pre-surgery admissions for patient care.
- Updated patient charts and medical records during pre-operative and post-operative visits.
- Enhanced customer service with efficient phone system management.
- Acted as dedicated representative for patient and family communication.
- Handled administrative responsibilities.
- Expertly routed a substantial number of calls, maintaining smooth communication flow for doctors and staff.
Early Childhood Teacher
THE PUMPKIN PATCH PRESCHOOL
01.2002 - 04.2005
- Led Pre-K educational activities and contributed to preschool administration.
Store Manager
Merel Norman Cosmetics
01.1985 - 04.2002
- Balanced career in beauty consultancy with family responsibilities from young adulthood.
- Elevated to Assistant Manager, directing activities at three different retail outlets.
- Adjusted work schedule from full-time to part-time due to family responsibilities.
- Earned cosmetology qualification in 1989 alongside part-time job.
Education
Associate's degree - Early Childhood Education
Lamar University
Beaumont, TX05.1997
Skills
- Front Desk (10 years)
- Front office Receptionist/ Referral coordinator and patient liaison (6 years)
- Pre-authorization of Medical benefits
- EMR, Receptionist, computes, (10 years)
- Customer Service Skills
- Filing (10 years)
- Microsoft Word (4 years)
- Receptionist (10 years)
- Scheduling (10 years)
- Microsoft
- Leadership Experience
- Management Experience
- Medical Office Experience
- Medical Terminology
- Time management
- Customer service
- Computer skills
- Administrative experience
Certification
- Cosmetology
- August 1987 to January 2010
- Hair stylist, front desk appointment scheduler, Day Spa Manager
Timeline
Private Nanny/Personal Assistant
Mr. And Mrs. Willis
01.2023 - Current
Personal Assistant/Receptionist
McKenzie Farms
03.2016 - 03.2020
Medical office Front Office
Wellness Concepts
01.2012 - 09.2016
Front Office Coordinator
Endoscopy Center of Beaumont
01.2005 - 11.2009
Early Childhood Teacher
THE PUMPKIN PATCH PRESCHOOL
01.2002 - 04.2005
Store Manager
Merel Norman Cosmetics
01.1985 - 04.2002
Associate's degree - Early Childhood Education
Lamar University
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