KELLY COWAN
North Hollywood
Summary
To pursue a career as a Senior Property Manager, utilizing my abilities developed through my experience and education, with the opportunity for professional growth based on my performance. Well-qualified Property Supervisor, with proven success in improving operations and solving problems. Ready to leverage training and experience to take on new professional challenges. Detailed Property Manager offers administrative and financial analysis expertise paired with excellent communication and time management skills. In-depth knowledge of conflict resolution and mediation techniques. Focused on successfully handling daily operations of rental properties. Skilled at providing both resident satisfaction and fulfilling property owner needs.
Overview
28
28
years of professional experience
Work History
Property Supervisor
Special Services for Groups (Hopics)
South Los Angeles
03.2025 - Current
- Ensure the department has a high standard of tenant services quality standards.
- Provides advisement/direction on all tenant issues using a client-centered approach
- Supervise on-site Resident Managers, Maintenance Staff, Vendors including participating in hiring, termination, supervision, discipline, training and performance
- Work with Management to implement steps and ensure compliance with all laws including Fair Housing, California statues and local rent control
- Preparation for Rent Roll
- Coordinate and attend all House Meetings and (TAB) Tenant Advisory Board Meetings Monthly
- Property Coordinator 4/2021 - 3/2025
- Hiring and managing Maintenance workers, Property Managers and Vendors and requesting W-9 forms from new vendors to set them up in accounting system and collecting vendor bids for special projects
- Maintain Confidential files and leases
- Conducting move in and move out preparations
- Perform credit and reference checks on all tenants
- General administrative tasks including spreadsheets and reports and all written correspondence to all tenants and owners and management
- Logging and dispatching all tenant service calls
- Managed daily operations of multiple residential properties for community support services.
- Implemented safety protocols to ensure compliance with housing regulations and standards.
- Conducted regular property inspections to maintain quality standards and address violations.
- Developed schedules for property staff to optimize workflow and operational efficiency.
- Maintained thorough, accurate and compliant records for internal and regulatory audits.
Customer Service Representative
Uber/Lyft
01.2016 - Current
- Maintained confidential residential and commercial accounts for over a million customers
- Calculated daily averages from meter reads
- Responsible for Residential billing of customers including extensions, disconnection, reconnections, account grants, billing inquiries, over charges and over payments, and relocations
- Handled dissatisfied and irate customers
Customer Service Representative
Skurt
01.2016 - 05.2023
- Delivered services to customer locations within specific timeframes
- Resolved customer complaints to ensure satisfaction and loyalty.
- Monitored service performance to identify areas for improvement.
- Answered customer inquiries and provided accurate information regarding products and services.
Assistant Property Management Supervisor
Integrity Property Management
Burbank
05.2021 - 05.2022
- Creating Rental Agreements and Leases
- Processing credit checks
- Negotiating Rental Prices for apartments and houses and commercial buildings
- Creating work orders for maintenance issues
- Answering multi line phones
- Dispatching vendors out to tenant units
- Rent collection and processing of security deposits
- Creating Excel Spreadsheets
- Coordinated maintenance requests and ensured timely resolution.
- Oversaw lease administration and compliance with regulations.
- Evaluated vendor services and negotiated contracts for cost savings.
CSR
Ebisu Marketing
11.2014 - 01.2016
- Process loans online and on the phone
- Answering heavy call volumes
- Verifying employment
- Conference calls
Vice President of Operations
Gourmetto (Self Employed)
North Hollywood
03.2010 - 01.2014
- Orchestrated positive media coverage and stakeholder relations as public face of company.
- Mitigated regulatory risks by overseeing adherence to insurance and safety regulations.
- Evaluated product development strategies and prepared alternative approaches to goal achievement.
- Supported project management team for optimal performance.
Member Services Representative
Bally Total Fitness
01.2009 - 01.2010
- Processed payments online
- Heavy filing
- Answering phones using ARS phone system
- Handled disputes
- Scheduled appointments for customers
- Handled maintenance issues
Administrative/Receivable Clerk
Team One Advertising
01.2008 - 01.2009
- Processed all accounts receivable and payable
- Heavy multi line phones
- Maintained ledger logs
- Heavy filings
Administrative Aide
Southern California Edison
Rosemead
01.1997 - 01.2007
- Manage all accounts payable and receivable for a multi-billion-dollar company
- Perform standard bookkeeping procedures, ledger maintenance and monthly statements using MS Word and MS Excel
- Open new accounts for customers wanting to set meters
- Maintain daily performance and meter logs
- Maintain Christmas tree logs for Christmas tree lots throughout Southern California
- Make travels arrangements for supervisors and senior officers
- Assemble and disassembled meters for functionality
- Heavy Phones including paging of all field personnel
- Responsible for Business documentation and correspondence
- Order supplies and responsible maintenance of all office machinery
- Data Entry including inputting meter orders and meter locations
- Organized office supplies and equipment for optimal workflow efficiency.
- Assisted in scheduling meetings and coordinating travel arrangements for staff.
- Managed incoming communications, directing inquiries to appropriate departments.
Education
Some College (No Degree) - Business Administration And Management
LARSON TRAINING CENTER, INC
Santa Fe Springs, CA06-2009
Some College (No Degree) - Administration of Justice
Los Angeles Valley College
Van Nuys, CASome College (No Degree) - General Education
Los Angeles Southwest College
Los Angeles, CASome College (No Degree) - Business Administration
Los Angeles City College
Los Angeles, CASkills
- Customer Service
- General Office Skills
- Office Procedures
- Records Management
- MS Word
- MS PowerPoint
- Credit and Collections
- MS Access
- Typing (35 wpm) and 10-key
- Data Entry
- Yardi
- MS Excel
- MS Teams
- AppFolio
- Property Rights
- New Construction
- Fair Housing Mandates
- Clerical Support
- Leasing and Sales
- Property Accounting
- Affordable Housing Programs Knowledge
- City and County Regulations
- Property Tours
- Critical Thinking
- Tenant and Eviction Laws
- Property Accountability
- Active Listening
- Property Amenities
- Maintenance Knowledge
- Lease Documents
- Landscaping and Grounds Maintenance
- Unit Vacancies
- Tenant relations
- Property management
- Regulatory compliance
- Lease administration
- Vendor management
- Maintenance coordination
- Conflict resolution
- Team leadership
- Employee training
- Financial reporting
- Data analysis
- Time management
- Effective communication
- Safety protocols
- Building systems
- Facilities maintenance
- Fair housing laws
- Energy efficiency strategies
- Budgeting and financial management
- Safety and security protocols
- Emergency preparedness
- Exceptional oral and written communication skills
- Accounting operations
- Rent collection
- Asset management
- Staff training and development
- Property inspections
- Tax credit compliance
- Eviction procedures
- Apartment maintenance
- Preventive Maintenance
- Work order monitoring
- Business development
- Tenant and eviction laws
- Software utilization
- Compliance monitoring
- Unit vacancies
- Property marketing and promotion
- Eviction notices
- Contract negotiation
- Multi-family property management
- Skilled multi-tasker
- Landscaping and grounds maintenance
- Parking operations
- Payment collection
- Maintenance scheduling
Timeline
Property Supervisor
Special Services for Groups (Hopics)
03.2025 - Current
Assistant Property Management Supervisor
Integrity Property Management
05.2021 - 05.2022
Customer Service Representative
Uber/Lyft
01.2016 - Current
Customer Service Representative
Skurt
01.2016 - 05.2023
CSR
Ebisu Marketing
11.2014 - 01.2016
Vice President of Operations
Gourmetto (Self Employed)
03.2010 - 01.2014
Member Services Representative
Bally Total Fitness
01.2009 - 01.2010
Administrative/Receivable Clerk
Team One Advertising
01.2008 - 01.2009
Administrative Aide
Southern California Edison
01.1997 - 01.2007
Some College (No Degree) - Business Administration And Management
LARSON TRAINING CENTER, INC
Some College (No Degree) - Administration of Justice
Los Angeles Valley College
Some College (No Degree) - General Education
Los Angeles Southwest College
Some College (No Degree) - Business Administration
Los Angeles City College
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