Kelly Cox BSN, RN
Chesapeake,Virginia
Summary
Dedicated, knowledgeable, and detail-oriented registered nurse with a Bachelor of Science in Nursing and nearly seven years of experience caring for a variety of patients in both inpatient and outpatient settings. Skilled in collaborating with clinical and administrative teams to coordinate care, manage referrals and insurance processes, and review clinical documentation. Utilizing strong clinical judgement and analytical reasoning to ensure patients receive the appropriate level of care based on medical necessity.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Registered Nurse, Pediatric Surgery Clinic Coordinator
Naval Medical Center Portsmouth (via Matrix Providers)
Portsmouth, Virginia
05.2021 - Current
- Oversee daily clinical and administrative operations for the Pediatric Surgery Department, cross-trained in adult general surgery department policies and procedures to support team needs
- Review medical records and serve as a liaison between patients and providers to ensure accurate and complete clinical documentation and medical necessity
- Obtain missing clinical information as needed to provide exceptional patient care
- Review, triage, and manage referrals, evaluating for medical necessity and appropriate level of care
- Collaborate with providers and interdisciplinary teams to support appropriate care planning and timely interventions
- Develop and deliver educational materials to improve staff understanding of workflows, documentation standards, and compliance requirements
- Coordinate multiple provider schedules across clinic and hospital settings to optimize efficiency and patient access
- Triage patient phone calls and use strong clinical judgement and analytical reasoning to determine appropriate care guidance
- Serve as a primary point of contact for patients and families, ensuring clear communication and positive care experiences while serving as the customer service representative for my department
Registered Nurse, Labor & Delivery (L.D.R.P.), Newborn Nursery
Sentara Obici Hospital
Suffolk, Virginia
07.2019 - 05.2021
- Provided comprehensive, patient-centered care in a high-acuity acute care environment
- Performed thorough clinical assessments and maintained accurate, timely documentation in the medical record
- Collaborated with physicians and interdisciplinary teams to support patient care decisions
- Cross-trained across multiple roles within the department to support team needs, demonstrating adaptability and a strong commitment to collaboration
- Developed and implemented individualized care plans based on patient needs; provided education to patients
- Responded to emergent situations with appropriate clinical interventions
- Maintained proficiency in core nursing skills, including IV placement, specimen collection, medication administration, and patient monitoring
- Attend organized trainings and skills labs; regularly completed online educational modules
- Participated regularly and actively in nursing huddles
Waitress
Surf Rider Restaurant Group
Chesapeake, Virginia
05.2014 - 01.2019
- Customer service experience
Education
Bachelor of Science - Nursing
Sentara College of Health Sciences
Chesapeake, Virginia05.2019
Advanced Studies Diploma - undefined
Western Branch High School
Chesapeake, Virginia06.2014
Skills
- Motivated, reliable, and results-driven with strong problem solving, judgement, and decision making skills
- Collaborate well with clinical and administrative teams to assess, monitor, and improve clinic operations, enhancing workflow efficiency and patient care quality
- Review medical records and serve as a liaison between patients and providers to ensure accurate and complete clinical documentation and medical necessity
- Identify documentation gaps and ensure compliance with evidence-based guidelines and regulatory standards
- Experienced in referral management, including reviewing referrals, assessing medical necessity, and ensuring appropriate insurance utilization
- Provide oversight of staff while maintaining adherence to regulatory stands and best practices
- Apply clinical judgement in fast-paced, high acuity environments
- Adapt quickly to evolving policies, procedures, and workflows to support continuous improvement
- Proficient in multiple electronic medical record systems (EPIC, Cerner, PowerChart, AHLTA, Revenue Cycle) and Microsoft Office programs (Word, Excel, Powerpoint)
Certification
- RN – Registered Nurse (Multi-State Privilege, Virginia Board of Nursing)
- BLS – Basic Life Support
Timeline
Registered Nurse, Pediatric Surgery Clinic Coordinator
Naval Medical Center Portsmouth (via Matrix Providers)
05.2021 - Current
Registered Nurse, Labor & Delivery (L.D.R.P.), Newborn Nursery
Sentara Obici Hospital
07.2019 - 05.2021
Waitress
Surf Rider Restaurant Group
05.2014 - 01.2019
Advanced Studies Diploma - undefined
Western Branch High School
Bachelor of Science - Nursing
Sentara College of Health Sciences