Summary
Overview
Work History
Education
Skills
Certification
Timeline
OfficeManager

Kelly Cranmer

Burgaw,NC

Summary

Seasoned Professional offering leadership experience in administrative positions. Well-versed in industry practices and procedures. Top-notch management abilities in financial, personnel and clerical areas. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player. Highly dependable, ethical and reliable. Works effectively with cross-functional teams in ensuring operational and service excellence. Excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Highly committed with hardworking mentality.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Office Manager

TMC Taylor Construction, Inc
06.2018 - Current
  • Directed and controlled 401K, medical, dental and vision benefit packages.
  • Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
  • Designed, evaluated and modified benefits policies to keep programs current, competitive and in compliance with legal requirements.
  • Calculated payroll deductions by accurately using Foundation and processed payroll to meet preset requirements.
  • Performed calculations of overtime, vacation and sick hours to provide accurate data to payroll processing database.
  • Researched payroll errors and processed payments for federal and state taxes, social security, Medicare, and various employee deductions and retirement plan withholdings.
  • Briefed new hires on essential job information, such as company policies, employment benefits and job duties.
  • Managed random monthly drug testing for over 30 employees.
  • Reduced workers' compensation claims by instituting corporate safety training program.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
  • Used accounting software to prepare weekly and monthly financial reports.
  • Documented cash, credit, fixed assets, accrued expenses and line of credit transactions.
  • Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.

Account Manager/CSR

James E Moore Insurance Agency
04.2017 - 06.2018
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Solved customer challenges by offering relevant products and services.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Researched and resolved routine and complex issues.
  • Presented insurance options to customers in order to close sales on new policies.
  • Spent ample time with each customer, verbally reviewing and explaining documents for client comprehension.
  • Upsold additional products and services after identifying customer needs and requirements.
  • Cultivated new business by offering presentations on financial well-being to individuals and groups on term and whole life insurance.

Direct Sales Supervisor

Time Warner Cable
01.2013 - 04.2017
  • Developed and implemented productivity initiatives, in addition to coordinating itinerary and scheduling appointments.
  • Used Salesforce to generate quotes and proposals for customers.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Reported sales activity, generated sales quotations and proposals and maintained customer contact database to achieve sales objectives and quota.
  • Hired, trained and managed sales staff and administered and implemented compensation plan to support area sales goals.
  • Increased revenue by productively directing time and resources to applicable areas and exceeding specific sales goals.
  • Led targeted training programs to educate staff on product benefits and service capabilities.
  • Exceeded targets by building, directing and motivating high-performing sales team.
  • Held weekly meetings with Sales Associates to identify techniques to overcome sales obstacles.
  • Conducted regular ride-along's with sales staff to review policy and procedures and benchmark best practices.

District Sales Manager

AFLAC
02.2004 - 01.2017
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Assessed each location's individual and team performances, analyzing data trends to determine best methods to improve sales results.
  • Worked diligently with sales teams and regional team to forge lasting relationships and assist in solving unique business problems.
  • Devised strategies for retaining accounts, delivering polished sales presentations and promoting brands and products.
  • Partnered with sales team members and leveraged strong negotiation skills to close tough deals with lucrative clients.
  • Built new business avenues by applying direct sales and channel-based strategies, bringing in more than $500,000 in annual sales.
  • Grew YOY sales % by consistently meeting and exceeding quotas.
  • Rectified billing issues quickly to maintain client satisfaction.
  • Developed strong relationships with key referral sources, resulting in 80% increase in referrals.

Claims Examiner

American Farm Bureau
01.2000 - 02.2004
  • Reviewed new files to determine current status of claim and to develop plan of action.
  • Verified insurance claims and determined fair amount for settlement.
  • Finalized claim files for insurance claim payment release.
  • Collaborated with claims department and industry anti-fraud organizations to resolve claims.
  • Reviewed and analyzed suspicious and potentially fraudulent insurance claims.
  • Conducted day-to-day administrative tasks to maintain information files and process paperwork.
  • Researched claims and information to deliver solutions and resolve problems.
  • Prepared summaries of damage, payments and policy coverage.
  • Investigated and processed insurance claims for policyholders.
  • Handled complaints and grievances using negotiating and problem-solving skills.
  • Examined claims forms and other records to determine insurance coverage.
  • Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
  • Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
  • Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
  • Resolved complex, severe exposure claims using high service oriented file handling.
  • Analyzed information gathered by investigation and reported findings and recommendations.
  • Documented information gathered in field and uploaded data to company database for efficient processing.
  • Interviewed agents and adjusters to correct errors or omissions and investigate questionable claims.
  • Followed up on potentially fraudulent claims initiated by claims representatives.

Education

High School Diploma -

Wathena High School
Wathena, KS

Brown Mackie College - Salina
Salina, KS

Skills

  • CRM Software
  • Office Management
  • Report Preparation and Analysis
  • Account and Ledger Reconciliations
  • Financial Management and Reporting
  • Monthly Closings
  • Accounts Payable and Receivable Auditing
  • Profit and Loss Statements
  • Payroll Administration
  • Year-End Reconciliation
  • Confidence and Drive
  • Skilled in Microsoft Office
  • Adaptable and Resilient
  • Depositing Payroll Taxes
  • Friendly and Relatable

Certification

  • Licensed Life and Health, P&C, Long Term Care, and Medicare
  • Insurance Designations - AIS, AIC and CISR

Timeline

Office Manager

TMC Taylor Construction, Inc
06.2018 - Current

Account Manager/CSR

James E Moore Insurance Agency
04.2017 - 06.2018

Direct Sales Supervisor

Time Warner Cable
01.2013 - 04.2017

District Sales Manager

AFLAC
02.2004 - 01.2017

Claims Examiner

American Farm Bureau
01.2000 - 02.2004

High School Diploma -

Wathena High School

Brown Mackie College - Salina

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Kelly Cranmer