Kelly Crapo
Williston
Summary
A seasoned leader with a proven track record at Black Diamond Solutions, I excel in financial administration and fostering client relations. Leveraging skills in project management and leadership, I've significantly enhanced customer experiences and financial performance. My hands-on approach has driven new business development and ensured compliance with industry standards.
Overview
12
12
years of professional experience
1
1
Certification
Work History
General Manager
Black Diamond Solutions
Williston
05.2023 - Current
- Developed marketing strategies designed to increase brand awareness within target markets.
- Created schedules and monitored payroll to remain within budget.
- Developed service and sales strategies to improve retention and revenue.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Analyzed financial data to ensure compliance with Generally Accepted Accounting Principles.
- Performed audit procedures to verify the accuracy of financial statements and records.
- Gathered banking transactions via statements, recorded activity in Excel format and reconciled balances.
- Monitored balance sheets and income statements to evaluate financial performance.
- Wrote reports, authored papers and organized supporting documentation.
- Controlled expenses by meticulously managing projects and improving resource allocation.
- Managed payroll processing, including verifying hours worked and calculating overtime pay.
- Developed and maintained construction project budgets.
Correctional Officer
Williams County Sheriffs Office
Williston
08.2021 - 10.2024
- Oversaw public areas and grounds to verify cleanliness and inmate safety.
- Inspected cells and other areas for contraband and safety hazards.
- Conducted headcounts to ensure that all inmates were accounted for.
- Inspected cells and conducted random searches of common areas.
- Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
- Served meals and dispensed medications to inmates.
- Escorted inmates within the facility, including to and from cells, medical appointments, and recreational activities.
- Conducted fire, safety and sanitation inspections.
- Transported inmates to and from medical and dental appointments, funerals, work details and court hearings.
- Issued clothing, tools and other authorized items to inmates.
- Participated in training sessions to stay current on best practices in corrections and emergency response.
- Detected potential threats and quickly defused conflicts.
- As an FTO (Field Training Officer) I Trained new correctional officers on facility procedures, safety protocols, and the ethical treatment of inmates.
- Counseled inmates and responded to legitimate questions, concerns and requests.
- Applied non-violent response tools and physical restraint during problematic situations.
- Distributed commissary items and dispensed prescribed medication to prisoners.
- Managed conflict and negotiated resolutions between inmates to prevent violence and ensure the safety of all individuals in the facility.
- Interacted with inmates in an effort to reduce tension between them and maintain a peaceful atmosphere within the facility.
- Responded to emergency situations such as riots or disturbances with appropriate force measures.
- As the certified Pepperball Instructor, I developed guides and course materials to reinforce lecture information and help students learn.
- Assessed student progress through tests and quizzes in order to evaluate understanding of course material.
- Met with administrators and department team members to work on curriculum planning and assessment methods.
- Evaluated students on monthly basis and adjusted lessons accordingly to incorporate improvements.
- Led hands-on training for all deputies with the PepperBall guns. Reenacted scenarios and situations that could potentially occur within the correction center.
Adminstrative Assistant
Williams County Correctional Center
Williston
05.2020 - 08.2021
- Handled incoming calls and directed callers to appropriate department or employee.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Provided administrative support to the Lieutenant, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Monitored HomeWav (Phone System) calls and messages.
- Entered and Documented all Warrants, Complaints and Judgements within the facility.
- Assisted the Lieutenant with anything that was requested.
Member Service Representative
Neches Federal Credit Union
Port Neches
02.2013 - 08.2017
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Helped members resolve account problems and navigate internal systems to handle routine needs.
- Attended training sessions regularly to stay abreast of changes in company policies or procedures.
- Prevented key account losses by researching discrepancies and correcting problems.
- Completed transactions for membership renewals and extensions.
- Contacted customers about potential service upgrades, new services and account changes.
- Assisted with the opening of new accounts and processed account maintenance requests.
- Ensured compliance with applicable laws and regulations related to banking operations.
- Handled calls for new sign-ups, service cancellations and cross-selling opportunities.
- Achieved goals for member experience, transaction accuracy and product cross-sell, resulting in consistent growth.
Education
Some College (No Degree) - Business Management and Accounting
Pima Community College
Tucson, AZHigh School Diploma -
Hamshire Fannett High School
Hamshire, TXSkills
- Sales
- Advertising and marketing
- Supervision and training
- New business development
- Loss prevention
- Financial administration
- Budget administration
- Purchasing
- Client relations
- Project management
- Customer experiences
- Leadership
- Organizational development
- Profit and loss accountability
- Budget coordination
- Facility management
Certification
- Correctional Deputy Certification
- First Aid and CPR Certified
- Certified Pepperball Instructor
- Licensed Field Training Officer
Timeline
General Manager
Black Diamond Solutions
05.2023 - Current
Correctional Officer
Williams County Sheriffs Office
08.2021 - 10.2024
Adminstrative Assistant
Williams County Correctional Center
05.2020 - 08.2021
Member Service Representative
Neches Federal Credit Union
02.2013 - 08.2017
Some College (No Degree) - Business Management and Accounting
Pima Community College
High School Diploma -
Hamshire Fannett High School
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