Kelly Cregg
Cincinnati,OH
Summary
Dynamic professional with a proven track record in team leadership and problem-solving, honed across roles from Lead Barista at Sitwells Coffeehouse Act II to Sales and Marketing Representative. Excelled in enhancing customer satisfaction and streamlining operations, demonstrating exceptional adaptability and attention to detail. Skilled in POS systems and conflict resolution, consistently exceeded performance goals.
Overview
7
7
years of professional experience
Work History
Lead Barista
Sitwells Coffeehouse Act II
03.2023 - Current
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Utilized strong communication skills to foster a collaborative work environment among team members, resulting in increased productivity.
- Consistently maintained a clean and organized workspace, adhering to health and safety regulations.
- Resolved customer complaints quickly and professionally, maintaining positive relationships with patrons.
- Mentored new staff members on proper techniques for espresso preparation and milk steaming, ensuring high-quality beverages.
- Managed inventory levels to ensure adequate stock of ingredients and supplies, minimizing waste and reducing operational costs.
- Contributed to the establishment''s reputation for high-quality service by consistently exceeding customer expectations and maintaining a strong knowledge of menu offerings.
- Streamlined workflow for barista team members by implementing effective task delegation.
- Collaborated with the management team to develop innovative beverage recipes, increasing sales and customer satisfaction.
Sales and Marketing Representative
Four Facets
10.2022 - 01.2023
- Followed through with leads to close sales during external consumer engagements.
- Expanded market reach by conducting thorough industry research and identifying potential new clients.
- Developed customized sales presentations for key clients, resulting in increased business partnerships.
- Boosted sales revenue by implementing effective marketing strategies and building strong client relationships.
- Delivered engaging product demonstrations to prospective clients, showcasing features and benefits that aligned with their requirements.
- Participated in skills development initiatives to promote team competence and success.
- Conducted competitor analysis to identify gaps in the market and developed strategies to capitalize on those opportunities.
Front of House Employee
Arby's Restaurant
07.2022 - 09.2022
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Mastered the register, documented and served orders, including packaging and handling all online, drive thru, and counter orders
- Consulted with and advocated for customers with questions or concerns
- Demonstrated flexibility between positions and shifts
- Responsible for maintaining health and hygiene standards for the establishment in customer frequented areas
Server
Alethea’s Chocolates
08.2018 - 06.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Education
Marketing - Business
University of Cincinnati
Cincinnati, OHSkills
- Cleanliness standards
- Adaptability to change
- Conflict handling
- Team management
- Cross-selling strategies
- Team leadership
- Time management
- Problem-solving
Timeline
Lead Barista
Sitwells Coffeehouse Act II
03.2023 - Current
Sales and Marketing Representative
Four Facets
10.2022 - 01.2023
Front of House Employee
Arby's Restaurant
07.2022 - 09.2022
Server
Alethea’s Chocolates
08.2018 - 06.2020
Marketing - Business
University of Cincinnati