Kelly Crolius
Denver,CO
Summary
Demonstrated ability to complete tasks accurately despite interruptions and competing demands.
High-energy hospitality professional focused on promoting customer satisfaction through exceptional service.
Contribute to organization by using my design background and strong work ethic
High aptitude in event design, graphic design and drink mixology, and hospitality services
Overview
9
9
years of professional experience
Work History
Sales Coordinator
Kimpton Hotel Born
Denver, Colorado
2022.12 - Current
- Consulted with long-term, new and prospective customers to understand needs and propose ideal solutions.
- Tracked industry trends and pursued professional development opportunities to strengthen product and service knowledge.
- Reviewed operational records to prepare productivity reports and track customer volume and sales trends.
Front Desk Agent
kimpton hotel born
Denver, CO
2019.09 - 2022.12
- Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
- Supervised daily operations of hotel front desk in absence of manager.
- Stayed current on local attractions and special events to help guests with entertainment options.
- Coordinated with internal departments to handle wide range of guest needs.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Lead Barista
The Edison restaurant server/barista
Tallahassee, FL
2018.01 - 2019.01
- Prepared more than 100 drinks per shift with high accuracy and consistently strong customer satisfaction
- Worked with new employees on procedures and policies, including interacting with customers, cleaning areas and making orders
Restaurant Server, Barista, Bartender, Catering
CroliusSeacrestSonesta Resort
HILTON HEAD ISLAND, South Carolina
2018.05 - 2018.08
- Served average of 120 patrons daily at Hayward/Seacrest Restaurant with consistent recommendations for exceptional service
Education
Associates Degree -
Tallahassee Community College
2019
Coffee and tea certified as a barista (trained under FDA guidelines) -
Graduate of Ponte Vedra High School
2017
Serving/Managing
JJ's Bistro Ice Cream
Ponte Vedra Beach, FL01.2014
Skills
- Leadership-took on any and all hotel tasks during Covid-19 and short-staffed time periods
- Hard-working-Barista certified Promoted by leadership at Sonesta Resort to perform multiple roles in a short time
- Conflict management and effective planning
Timeline
Sales Coordinator
Kimpton Hotel Born
2022.12 - Current
Front Desk Agent
kimpton hotel born
2019.09 - 2022.12
Restaurant Server, Barista, Bartender, Catering
CroliusSeacrestSonesta Resort
2018.05 - 2018.08
Lead Barista
The Edison restaurant server/barista
2018.01 - 2019.01
Serving/Managing
JJ's Bistro Ice Cream
Coffee and tea certified as a barista (trained under FDA guidelines) -
Graduate of Ponte Vedra High School
Associates Degree -
Tallahassee Community College