Kelly Croteau
Riverview,FL
Summary
Experienced Store Manager with over 20 years of experience in retail/restaurant industries. Excellent reputation for resolving problems and improving customer satisfaction. Driven to apply a strong work ethic and motivational skills to achieve store goals, as well as employee satisfaction.
Overview
41
41
years of professional experience
Work History
Key Holder
Marshalls
Sarasota, FL
07.2022 - Current
- Oversaw store operations by counting cash drawers, reviewing equipment management and supervising staff.
- Assisted with team responsibilities by cleaning, managing cash registers and product merchandising.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Streamlined opening and closing procedures as integral member of store staff.
Real Estate Sales Agent
Crossroads Real Estate Group
Pascoag, RI
09.2015 - Current
- Ensured that all clients looking to sell or buy were aware of current market conditions, legal requirements, pricing and mortgages.
- Guided clients from beginning to end of the home buying process in choosing the right property.
- Communicated with clients to understand property needs and preferences.
- Accompanied buyers and sellers to home inspections and appraisals.
- Currently flipping property.
Keyholder/Assistant Manager
Marshalls Home Goods
Millbury, Worcester, MA
09.2020 - 06.2022
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Mentored team members to enhance professional development and accountability in workplace.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Reviewed sales and gross profit report to assess company efficiency.
3rd Key Holder/Sales Lead Manager
Francesca's
Providence, RI
02.2020 - 09.2020
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Trained team members in successful strategies to meet operational and sales targets.
- Opened and closed store by counting registers, making deposits and storing and filing all daily paperwork.
- Designed and built displays to generate customer interest in store merchandise.
- Rotated stock according to dates and protocols.
- Monitored security areas during busy periods.
- Processed cash, credit, debit and check payments and returns.
- Used weekly financial data to analyze company growth and optimize operational strategies.
Front of House Manager
Dacosta's Pizza Bakery
Worcester, MA
08.2016 - 02.2020
- Operated cash register and serviced take-out orders.
- Counted cash drawers and made bank deposits.
- Reordered inventory when it dropped below predetermined levels.
- Assigned servers to specific duties to best meet the needs of the restaurant.
- Instructed staff on appropriately handling customer complaints.
- Performed hostess tasks at peak times.
- Expedited meals to customers.
Stay-At-Home-Mom
Kelly Croteau
09.1997 - 08.2016
Store Manager/ Assistant Manager, Sales Associate
Weathervane
Franklin , MA
06.1988 - 09.1997
- Managed staff of 15-20 sales associates, 2 assistant managers and third key holder.
- Scheduled and led weekly store meetings for all employees.
- Assigned employees to specific duties to best meet the needs of the store.
- Instructed staff on appropriately handling difficult and complicated sales.
- Hired, trained and evaluated personnel in sales and marketing.
- Planned budgets and authorized payments and merchandise returns.
- Increased profits through effective sales training and troubleshooting profit loss areas.
- Reported to the district manager regarding all store and staff issues.
- Completed profit and loss performance reports.
- Executed weekly/biweekly Floor plan changes to accommodate new arrivals.
- Examined merchandise to verify that it was correctly priced and displayed.
- Processed shipments 2-3 times week and introduced new items to the sales floor.
Education
Bachelor of Arts - Marketing
Johnson & Wales University Providence Campus
Providence, RI1992
Associate of Science - Fashion Merchandising
Johnson & Wales University Providence Campus
Providence, RI1990
Skills
- Leadership and team building
- Problem-Solving
- Self-Motivated
- Organization and Time Management
- Dependable and Responsible
- Attention to Detail
- Excellent Communication
- Cultural Awareness
Timeline
Key Holder
Marshalls
07.2022 - Current
Keyholder/Assistant Manager
Marshalls Home Goods
09.2020 - 06.2022
3rd Key Holder/Sales Lead Manager
Francesca's
02.2020 - 09.2020
Front of House Manager
Dacosta's Pizza Bakery
08.2016 - 02.2020
Real Estate Sales Agent
Crossroads Real Estate Group
09.2015 - Current
Stay-At-Home-Mom
Kelly Croteau
09.1997 - 08.2016
Store Manager/ Assistant Manager, Sales Associate
Weathervane
06.1988 - 09.1997
Bachelor of Arts - Marketing
Johnson & Wales University Providence Campus
Associate of Science - Fashion Merchandising
Johnson & Wales University Providence Campus
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