Kelly Cunningham
Wichita
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Front Desk Agent
LaQuinta Inn & Suits
Salina
09.2023 - Current
- Greeted guests warmly upon arrival and checked them into their rooms.
- Assisted guests with inquiries and resolved any issues during their stay.
- Managed phone calls and provided information about hotel services and amenities.
- Processed reservations and updated booking systems accurately and efficiently.
- Maintained cleanliness of the front desk area to enhance guest experience.
- Handled cash transactions and balanced the cash register at shift end.
- Provided excellent customer service while upholding company policies.
Wet Buff Associate
Lee Aerospace
Wichita
11.2019 - 05.2025
- Executed daily tasks with accuracy and efficiency.
- Upheld cleanliness and safety standards in compliance with protocols.
- Collaborated with team members to achieve tight deadlines.
- Conducted quality control inspections on completed windows to ensure customer specifications were met.
- Wet buffed airplane windows to enhance clarity and appearance.
Field Sales Representative
FM Payments
Wichita
02.2022 - 09.2023
- Presented product features and benefits during sales meetings and demonstrations.
- Developed strong relationships with clients to enhance customer satisfaction.
- Analyzed customer needs and interests and recommended specific company products and services to best meet unique customer needs.
- Negotiated contracts with potential customers while maintaining a high level of professionalism.
- Generated leads through direct contact with customers and online sources.
Seasonal Store Manager
Go Retail Group
Hays
09.2021 - 02.2022
- Managed daily store operations to ensure smooth workflow and customer satisfaction.
- Oversaw inventory management, including stock ordering and loss prevention strategies.
- Maintained accurate records of employee performance reviews.
- Performed regular price checks to ensure competitive pricing.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Resolved customer complaints in a timely manner.
- Created weekly work schedules for store personnel.
- Managed daily banking activities such as deposits and withdrawals.
- Recruited, trained and supervised new employees.
Residential House Cleaner
Kelly's Cleaning Service
Wichita
05.2020 - 09.2021
- Maintained high standards of cleanliness in kitchens, bathrooms, and living areas.
- Communicated with clients to understand specific cleaning requirements and preferences.
- Developed effective cleaning schedules to ensure timely completion of tasks.
- Completed routine deep cleaning tasks, including carpets, upholstery, and windows.
- Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
Night Coordinator
Creative Community Living
Winfield
01.2015 - 05.2020
- Coached, mentored and trained team members in order to improve their job performance.
- Provided companionship and emotional support to enhance client well-being.
- Administered medications and ensured proper dosages were followed.
- Maintained a clean and safe living environment for clients.
- Documented client progress and care provided in daily logs.
- Assisted clients with daily living activities and personal hygiene tasks.
- Assisted in onboarding new hires, ensuring a smooth integration process.
- Coordinated and planned work shift schedules according to availability.
- Facilitated communication between management and employees regarding health policies.
- Facilitated procedures surrounding employee termination, transfer and discipline.
- Maintained employee records and updated database with accurate information.
Education
Associate of Applied Science - Administrative Assistant
Indian Hills Community College
Ottumwa, IA05-2007
Bachelor of Arts - Business Management
Post University
Waterbury, CTSkills
- Reservation management
- Customer service
- Conflict resolution
- Cash handling
- Booking systems
- Client relationship management
- Inventory control
- Performance evaluation
- Problem solving
- Time management
- Team collaboration
- Attention to detail
- Quality assurance
- Microsoft office
- Guest services
- File management
- POS systems
Certification
Administrative Assistant Certified
References
References available upon request.
Timeline
Front Desk Agent
LaQuinta Inn & Suits
09.2023 - Current
Field Sales Representative
FM Payments
02.2022 - 09.2023
Seasonal Store Manager
Go Retail Group
09.2021 - 02.2022
Residential House Cleaner
Kelly's Cleaning Service
05.2020 - 09.2021
Wet Buff Associate
Lee Aerospace
11.2019 - 05.2025
Night Coordinator
Creative Community Living
01.2015 - 05.2020
Associate of Applied Science - Administrative Assistant
Indian Hills Community College
Bachelor of Arts - Business Management
Post University
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