Summary
Overview
Work History
Education
Skills
Timeline
Generic
Kelly Dabney

Kelly Dabney

Summary

Friendly and efficient customer service team member devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable about [Industry] standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues.

Positive and upbeat Customer Service Specialist bringing [Number] years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.

Flexible [Job Title

with years of success in resolvng customer concerns and inquiries. Skilled at accurately documenting call details, preparing reports and organizing documentation. Well-versed in providing helpful answers and relevant information to retain clients. with years of success in resolvng customer concerns and inquiries. Skilled at accurately documenting call details, preparing reports and organizing documentation. Well-versed in providing helpful answers and relevant information to retain clients.

Innovative professional focused on maintaining high levels of accuracy as well as achieving customer service and sales goals. Proven ability to establish rapport with clients and exceed all sales goals. In-depth knowledge of [Software] and [Software].

Highly-enthusiastic Client Service professional with [Number] years of client interface experience. Well-versed in [Industry] products, services and consumer trends. Skilled in both individual and team roles, with expertise in training and mentoring new staff on company objectives.

Customer service and sales expert able to identify customer need and deliver solutions to problems.

Dedicated [Job Title] with more than [Number] ears in retail and customer service. Possessing second-to-none commitment to customer service.

Reliable and friendly [Job Title] adept at learning and mastering new concepts and skills. Passionate about helping customers and creating satisfying shopping experiences.

Reliable and punctual Sales Associate possessing excellent work ethic and more than [Number] years in retail. Areas of expertise include inventory, cash management and exceptional customer service.

Overview

37
37
years of professional experience

Work History

Customer Service Representative

Family Dollar Stores Inc.
Amelia, OH
07.2019 - Current
  • Documented conversations with customers to track requests, problems and solutions
  • Escalated customer concerns, store issues and inventory requirements to supervisors
  • Addressed customer service inquiries quickly and accurately
  • Consulted with customers to determine best methods to resolve service and billing issues
  • Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems

House Cleaning Service

Self
Batavia, OH
01.2008 - 03.2012
  • Addressed customer service inquiries quickly and accurately
  • Documented conversations with customers to track requests, problems and solutions
  • Consulted with customers to determine best methods to resolve service and billing issues

Hairstylist / Assistant Manager

Supercuts
Milford, OH
06.1987 - 01.1997
  • Colored, cut and installed extensions according to client reference photos and desired outcome
  • Treated customers to extra services such as shampooing and head massage to promote loyalty
  • Set up workstation and treatment room with necessary products, equipment and supplies
  • Drove retail sales through salon product and service promotion, making catered recommendations to meet client needs
  • Completed manual and computerized scheduling, bookkeeping and inventory management procedures
  • Fostered clean and sanitary work environment to protect customers and staff from infection
  • Evaluated client hair type, condition and desired outcome to determine ideal services
  • Recommended products to customers to meet current needs or resolve specific concerns
  • Trained new stylists and assistants
  • Operated cash register and credit card machine to receive payments worth up to $[ daily
  • Recommended hair styles to compliment clients’ facial features and coloring
  • Recommended hair styles to compliment clients’ facial features and coloring
  • Recommended hair styles to compliment clients’ facial features and coloring

Responded to inquiries by phone, email and in person and scheduled over [Number appointments DL

Education

Associate of Arts - Cosmetology

Live Oaks Vocational Career Center
Milford, Oh
06.1985

High School Diploma -

Milford Senior High School
Milford, Oh
05.1985

Skills

  • Shipping and receiving
  • Stock management
  • Sales techniques
  • Quality assurance
  • Customer relationship management
  • Effective communication
  • Flexible scheduling
  • Effective team player
  • Detail-oriented
  • Organizational strengths
  • Resolution-oriented
  • Superb sales professional
  • High-energy attitude
  • Cash handling accuracy
  • Store maintenance
  • Staff training and development
  • Plexis POS system operations
  • Organized
  • Courteous demeanor
  • Strong communication skills
  • Cheerful and energetic

Timeline

Customer Service Representative

Family Dollar Stores Inc.
07.2019 - Current

House Cleaning Service

Self
01.2008 - 03.2012

Hairstylist / Assistant Manager

Supercuts
06.1987 - 01.1997

Associate of Arts - Cosmetology

Live Oaks Vocational Career Center

High School Diploma -

Milford Senior High School
Kelly Dabney