Kelly Dacey

• Supervised daily operations to ensure compliance with company policies and safety standards.
• Trained and mentored team members on customer service best practices and operational procedures.
• Resolved customer issues promptly, enhancing overall satisfaction and loyalty to the store.
• Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
• Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
• Monitored cash drawers in Number checkout stations to verify adequate cash supply.
• Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
• Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
• Enhanced customer satisfaction by effectively managing front-end operations and addressing customer concerns promptly.
• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Increased employee retention by fostering a positive work environment and providing ongoing support to team members.

Stuffed bank statements in envelopes and mailed to various clients.

Used envelope seal machine to prepare envelopes for mailing to carrier.

• Processed medical claims efficiently, ensuring accurate billing and coding compliance.
• Resolved discrepancies in billing statements, enhancing accuracy and reducing patient inquiries.
• Collaborated with healthcare providers to verify patient insurance information and eligibility.
• Maintained up-to-date knowledge of coding guidelines and payer requirements for optimal reimbursement.
• Posted and adjusted payments from insurance companies.
• Located errors and promptly refiled rejected claims.
• Identified and resolved patient billing and payment issues.
• Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.
• Ensured timely submission of claims to various insurance carriers, resulting in prompt payment for services rendered.
• Maintained strong working relationships with healthcare providers, fostering clear communication regarding billing-related matters.
• Managed patient accounts effectively, resolving discrepancies and addressing outstanding balances in a timely manner.
• Enhanced revenue collection through diligent follow-up on unpaid claims and denials with insurance companies.
• Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
• Collected payments and applied to patient accounts.
• Coordinated with other departments to address any discrepancies or concerns related to charge capture or data entry accuracy.
• Efficiently processed refunds or adjustments for patients when necessary, ensuring accuracy and compliance with company policies.
• Printed and reviewed monthly patient aging report and solicited overdue payments.