Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
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KELLY DAIGLE

Supply Chain Management /Global Logistics /Accounting and Finance
Oakland,TN

Summary

Strong Global Supply Chain experience including import, export, and customs brokerage. Experience with all aspects of import and export administration and documentation. Able to lead and manage a diversified portfolio of shipping and logistics activities in both domestic and international markets. Proven skills in creation of all international documents for international shipments. Proficient in dairy platform including export, import, and domestic shipments. Experienced in office and systems management with excellent desktop publishing skills. Experienced dispatcher for well-known 3PL company. Dispatched trucks for major manufacturers to all 48 states. Experienced in logistics aspects of accounts payable, receivable, agent settlements, intercompany billing, ocean freight billing and ocean freight payments. Experienced in customer billing, closing and auditing of files as well as settling with international agents. Specializing in transport of dairy products such as dry milk powders, lactose, and refrigerated cheese shipments.

Overview

16
16
years of professional experience

Work History

Senior Logistics Coordinator

PURE DAIRY INC
06.2021 - Current
  • Resolved issues during shipping, communicating delays to relevant individuals
  • Maintained accurate files for purchase orders and sales orders
  • Prioritized tasks and managed deadlines under strict time constraints
  • Aided in balancing books, tracking, monitoring and projecting unit's budget needs and in developing unit policies and procedures
  • Issued new contracts for suppliers and customers
  • Prepared and maintained shipping documents making sure all comply with all regulatory and industry standard practices, policies, and procedures
  • Conducted meetings and negotiated rates, contracts with multiple steamship lines for direct export shipments via various points in the US to various overseas destinations by ocean carriers
  • Accurately booked loads with direct shipping companies and various freight forwarders arranging the loading appointments with suppliers, dray companies, and freight forwarders
  • Coordinated pickup and delivery schedule of domestic cheese shipments between supplier and warehouse
  • Responsible for inventory management of multiple warehouse locations throughout the US. Reconciling monthly inventory reports for accurate billing and approving payment invoices for accounting. Approved product invoices, freight invoices, and drayage invoices for accounting
  • Communicating shipping schedules, loading appointments, and any changes or delays to our logistics team in Australia
  • Prepared and documented shipment activities and cargo movements to enable tracking history and maintain accurate records.
  • Assisted in development and implementation of logistics policies and procedures to provide roadmap for daily operations.
  • Conducted investigations to resolve issues related to logistics and cargo movements.
  • Developed and implemented strategies to improve team productivity and efficiency.
  • Responsible for creating an energizing work environment within the business to enable the team to deliver consistent world class results.
  • Performed regular audits and assessments of logistics processes to identify weaknesses, improve supply chain operations and minimize waste.
  • Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
  • Generated documentation and information required for customer shipments.
  • Tracked orders and notified Australian logistics team of status or potential delays.
  • Negotiated freight rates with third-party vendors to acquire cost-effective contracts.
  • Monitored inbound and outbound freight operations to establish timely delivery of packages.

Dairy Platform Execution Supervisor

Ecoval Dairy- Louis Dreyfus Commodities
01.2014 - 01.2015
  • Successfully transferred multi million dollar dairy company purchased by LDC from Wayne PA to Cordova, TN
  • Transferred all logistics coordinator functions from acquired dairy company and developed processes to implement them in the day to day functions in LDC Cordova, TN office.
  • Developed SOPs for every import, export, domestic desk within the dairy platform based on processes learned from the previous dairy team in PA.
  • Created a KPI report for tracking accuracy of the dairy execution coordinators in the Cordova, TN office. Developed a rewards program for coordinators scoring 90 percent or higher for the month. On time shipments, billing, approving invoices, sending and receiving booking information, etc.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Delegated tasks and gave direction to team of 4 employees within dairy department.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Liaised with accounting, commercial, and risk management teams to develop solutions and accomplish shared objectives.
  • Executed, managed, and directed domestic shipments for over 10 million tons of dairy products annually. This includes refrigerated loads of various cheese and butter from multiple warehouse locations throughout the United States
  • Responsible for creating sales orders and purchase orders for our dairy commodities trade team. Created SOs and POs for various dairy commodities sold and purchased by the commercial team.
  • Created International documents based on country requirements for International Ocean Import and Export shipments
  • Executed International Ocean Export bookings directly with multiple steamship lines and freight forwarders when relevant
  • Arranged loading appointments with multiple warehouses and points of contacts with carriers for loading of the exported product.
  • Created loading and shipping instructions for carrier, steamship lines, warehouses, and suppliers.
  • Created standard shipping instructions for customer to approve, labels were created and approved by agent/customer based on needs and country requirements. Communicated with customer for approval of labels, and shipping instructions.
  • Responsible for loading product in timely manner and within time frame of the sales and purchase contract
  • Negotiated rates with multiple steamship lines, drayage companies, and NVOCC sales teams.

International Documentation Agent -Team Lead

Allenberg Cotton -Louis Dreyfus Commodities
01.2013 - 01.2014
  • Created and edited international export documents for cotton shipments checking for accuracy and consistency based on customers shipping instructions, country requirements, or LC requirements.
  • Identified audit parameters to comply with quality standards.
  • Provide banks with accurate, timely documents, per letter of credit instructions.
  • • Amend any discrepant documents per bank instructions for payment
  • Assisted department supervisors and manager with reviewing discrepant documents, correcting, and rechecking for accuracy before scanning to bank for checking against original letter of credit.

International Data Quality Analysts (Auditors)

NYK Line / Yusen Logistics
01.2011 - 12.2013
  • Supervisor -GDS Super User (Accounting, Import, Export)-Process Writer for Auditors in North American offices
  • Built 3 Data Quality Analysts teams located in Memphis, Chicago, and Atlanta
  • Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
  • Ran weekly reports from GDS and AS400 then reported the progress and number of corrected files to Director of Logistics, Import Manager, and Export Manager
  • Recommend process improvements to ensure 100% accuracy & compliance within file processing responsibilities; recommend corrective solutions to customer service team members as appropriate
  • Built and directed Data Quality Analysts teams for other branches and locations within the Yusen umbrella of businesses. Created SOPs for Memphis, Chicago, and Atlanta teams for each process performed daily/weekly
  • Collaborated with leads of new branch teams to ensure consistency of processes and process improvements across branches
  • Reviewed daily internal reports, exception reports and company's month end reports
  • Created management reports as required and provide analysis of performance measures, KPI reports for each new branch team
  • Super user for new GDS software integration. Trained with GDS representatives and software writers to learn the processes and train members of the accounting, import and export teams on new processes
  • Maintain thorough knowledge of the rate management applications such as Trade Tech, GDS rate management module, etc
  • Trained Import /Export customer service representatives to ensure proper and accurate generation of the file exception reports based on a per file basis
  • Provided file exception reports to director, managers of import/export departments along with the controller and finance manager
  • Generate, track, and managed urgent requests to YLA such as payment requisitions, wire transfers, etc
  • Monitor, respond and follow-up on e-mails under timeline established by management.

International Agents Account Settlement Specialist

NYK Goup Services
01.2009 - 01.2011
  • Supervisor
  • Built a team of 6 agent settlement specialists to review monthly statements from overseas international agents, settled monthly statements and entered necessary information into AS400 for completion of wire transfer to international agents
  • Assisted CPA and staff accountants with month end responsibilities including auditing of ocean import and export files closed incorrectly
  • Successfully ran reports from AS400 to monitor payment history and wire transfer amounts to reconcile statements for month end process
  • Ensured service commitments were achieved and maintained in accordance with international agents and company objectives
  • Negotiated settlement amounts with international agents according to terms of contracts and service agreements.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Recorded accurate and efficient records in AS400 including financials on ocean import and export files for logistics
  • Assisted Controller, Import Manager, Export Manager, in weekly meetings for reporting month end numbers, and managed the process improvement strategies for accounting and logistics departments
  • Contributed to team objectives in fast-paced environment working towards clearing old accounts as a top priority and keeping all other accounts current
  • Ensure timely and accurate processing of agents statements for payments
  • Communicate with agents to resolve problems and/or provide information necessary to settle the monthly amounts due to us or payable by us
  • Review daily debit/credit transactions processed for accuracy and follow up on exception errors with the international logistics team. Responsible for correcting incorrect financials entered in AS400. This required opening of the closed file , correcting the mistakes, and closing back the file correctly to populate the correct financial amount on the file.
  • Filing paid and/or unpaid statement invoices.

Purchasing And Sales Representative

Tri-Attitudes and Associates
01.2007 - 01.2009
  • Harrah's Casino Shopping Sprees
  • Purchased new items for display samples for the Harrah's properties
  • Responsible for shipping samples in and out of various
  • Harrah's properties for resale
  • Supplied gifts of the month for monthly giveaways for all
  • Harrah's properties in Tunica, MS.
  • Collaborated with cross-functional teams to identify and address customer needs.
  • Monitored service after sale and implemented quick and effective problem resolutions.
  • Negotiated prices, terms of sales and service agreements.
  • Consulted with businesses to supply accurate product and service information.
  • Developed and delivered engaging sales presentations to convey product benefits.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Developed and implemented marketing plans to increase brand awareness and drive sales.
  • Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
  • Built relationships with customers and community to promote long term business growth.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Contributed to event marketing, sales and brand promotion.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Quoted prices, credit terms and other bid specifications.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Recorded accurate and efficient records in customer database.
  • Presented professional image consistent with company's brand values.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.

Freight Broker/Transportation Coordinator

PBB Global/Livingston International Freight
01.2006 - 01.2007
  • Responsible for coordinationg all domestic shipments for Cleo Wrap Inc.
  • Coordinated domestic loads from loading at the warehouse to delivering to Walmart stores and distribution centers throughout the United States
  • Arranged with Cleo Wrap all loading appointments for drop and hook trailers as well as live loads to be loaded in time to meet Walmart's contracted time frame for delivery of goods during their peak season
  • Scheduled all delivery appointments with Walmart in a timely manner and to meet in hand date on shipping and loading instructions
  • Coordinated delivery and unloading of the product with minimal additional detention cost or delay for carrier delivering the product
  • Brokered international domestic shipments to Canada and negotiated rates with carriers to keep cost down and within the cost summary provided by the sales team
  • Coordinated shipments, scheduled loads, and brokered international shipments for various companies within the network
  • Maintained accurate shipment, invoice and expense documentation for reliable reference.
  • Developed strategies to reduce transportation costs and increase operational performance.
  • Coordinated driver dispatch to accomplish daily delivery requirements.
  • Developed standard operating procedures for team to follow and maintained records of activities.
  • Negotiated contracts with carriers to secure optimized rates.
  • Led shipment scheduling and routing with carriers, enabling reliable customer updates.
  • Improved workflow and productivity by implementing upgraded processes.
  • Built and maintained strong partner relationships for smooth, cost-effective logistics.
  • Implemented training courses for new sales hires.
  • Developed and implemented strategies to improve team productivity and efficiency.
  • Analyzed transportation data to identify improvement opportunities.
  • Tracked shipments from dispatch through delivery to verify timely arrival.
  • Determined most effective mode and routing of materials to customer locations and company facilities.

Transportation Specialist /Logistics Agent

DECA Global, LLC
05.2004 - 01.2006
  • Responsible for coordination of domestic, international shipments and delivering yarn to customers throughout the United States and Canada
  • Created all necessary documents needed by our freight forwarder to clear the goods at port. Packing List, commercial invoice, etc. This included creating documents per the letter of credit to avoid documents being discrepant to ensure payment is issued in a timely manner
  • Imported 40'standard containers from overseas to deliver to our third party warehouses throughout the United States
  • Also tracked containers to the port of destination and responsible for the document flow for the containers being imported into the country.
  • Responsible for inventory management for various warehouses throughout the United States, Reconciliation of monthly warehouse storage bills, approval of monthly storage invoices, approval of all vendor invoices received in the office
  • Created Costing Analysis for company owner and logistics manager based on actual expenses documented during transporting of the goods
  • Implemented and developed supply chain strategies to optimize efficiency.
  • Built and established relationships with staff and vendors.
  • Conducted investigations to resolve issues related to logistics and cargo movements.
  • Coordinated shipments and tracked progress to facilitate timely delivery.
  • Developed strategies to optimize utilization of available resources.
  • Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
  • Generated documentation and information required for customer shipments.
  • Strategized best methods and tactics for efficient storage and handling of materials.
  • Tracked orders and notified customers of status or potential delays.
  • Negotiated freight rates with third-party vendors to acquire cost-effective contracts.
  • Analyzed customer requirements and provided customized logistics solutions.
  • Managed loading, unloading, movement, and sorting of supplies to keep deliveries on schedule.
  • Monitored inbound and outbound freight operations to establish timely delivery of packages.

Import and Export Coordinator/Customs Brokerage Representative

Expeditors International Of Washington Inc
11.2001 - 03.2004
  • Processed customs declarations and maintained records of customs documents.
  • Utilized logistics software to manage, monitor and track shipments from origin to destination.
  • Liaison for Toshiba American Business, Logitech,Dollar General, Fred's and Williams Sonoma
  • Responsible for the transporting of containers from U.S Ports to destination
  • Organization and distribution of bills of lading, arrival notices, and arranging of freight payments to be paid to steamship line in a timely manner so customs is cleared before free days expire.
  • Managed billing of all freight charges to customers of primary accounts
  • Responsible for the day to day operations of cargo management, including successfully running track and trace reports, requesting pick up numbers from steamship lines and rail yards based on arrival notices
  • Dispatching of dray companies to pick up containers that have arrived at port or at the rail yard. Provide needed information to pick up containers based on information collected from arrival notice
  • Confirm delivery schedule and ETA of delivery to customer
  • Advise customer of any problems pertaining to delivery of goods or any delays that occur during transit of goods.
  • Create proper and complete export documentation and send pre-alerts
  • Request documents from shipper as required, this includes the power of attorney, commercial invoice, packing list and shipping, loading instructions
  • May issue Certificate of Origin; registrations; may sign truck pros for incoming cargo, prepare Shippers Export Declaration (SED), insurance certificates, bank drafts
  • Ensure door moves are completed timely and to the customer's satisfaction, set delivery appointments and ensure carrier compliance
  • Track and Trace delivery orders
  • Maintain Per-Diem notification and billing to address issues, stop losses and create revenue streams.
  • Developed strategies to reduce overall shipping costs while maintaining high-quality service.
  • Built working relationships with clients to foster loyalty and encourage repeat business.
  • Assisted with problem resolution and dispute management relating to import and export activities.
  • Prepared shipping documentation, maintaining compliance with US Customs and international regulations.
  • Coordinated import and export of goods for multiple clients, providing accuracy and timely delivery.
  • Established and built positive relationships with vendors and carriers, promoting competitive shipping rates and service.
  • Coordinated with internal teams to enable timely ordering, shipping and receipt of goods.
  • Checked import and export documentation to determine cargo contents and classified goods into different tariff or fee groups.
  • Investigated discrepancies in shipping documents and resolved issues with vendors.
  • Observed and tracked consignments to verify timely deliveries and accurate invoicing.

Administrative Assistant/Accounting Clerk

Expeditors International Of Washington Inc
05.2001 - 10.2001


  • Liaison for companies such as, Toshiba, American Business, and Williams Sonoma
  • Responsible for: transporting containers from U.S
  • Ports to destination, organization, and distribution of bills of lading, evaluation, and processing of letters of credit, managed billing of primary accounts, cargo management including tracking, tracing, and dispatch
  • Create proper and complete export documentation and send pre-alerts
  • Request documents from shipper as required, this includes the power of attorney, commercial invoice, packing list and
  • SLI
  • May issue Certificate of Origin; registrations; may sign truck pros for incoming cargo, prepare Shippers Export Declaration (SED), insurance certificates, bank drafts
  • Ensure door moves are completed timely and to the customer's satisfaction, set delivery appointments and ensure carrier compliance
  • Track and Trace delivery orders
  • Maintain Per-Diem notification and billing to address issues, stop losses and create revenue streams.

Education

Associate of Business Administration - Supply Chain Management And Logistics

Southwest Community College
Memphis, TN
08.2025

Some College (No Degree) - Nursing

Northwest Mississippi Community College
Senatobia, MS

Skills

  • Document Generation
  • Critical Thinking
  • Deadline Coordination
  • International Logistics
  • Data Communications
  • Improvement Plans
  • Logistics Supervision
  • Quarterly Reviews
  • Transportation and Logistics Coordination
  • Logistics Support Services
  • Verbal and Written Communication
  • Customer Experience
  • Shipping Procedures
  • Performance Data Analysis
  • Accounting Principles Knowledge
  • Port Operations
  • Incoterm Understanding
  • Punctual and Dependable
  • Inventory Management Procedures
  • Shipment Coordination
  • Outbound Cargo Management
  • Process Optimization
  • Operational Standards
  • Customer Service
  • Import and Export Operations
  • Inventory Management
  • Shipping Documentation
  • Process Integration
  • Carrier Negotiations
  • Customer Support
  • Service Quality
  • Microsoft Office
  • Performance Goals
  • Servicing Accounts
  • Customer Accounts Management
  • Client Relationships
  • Document Coding and Classification
  • Budget Planning and Analysis
  • Financial Recordkeeping
  • Compliance Software
  • Reconciling Accounts
  • Bill Payment and Recordkeeping
  • Word Processing
  • Proactive and Self-Motivated
  • Financial Calculation and Analysis
  • Logistics Operations Management
  • Logistics Execution
  • Logistics Functions
  • Workload Delegation
  • Logistics Strategies
  • Inventory Accuracy
  • Analytical Thinking
  • Employee Performance Evaluations
  • Shipment Routing
  • Vendor Liaising
  • Training and Leadership
  • Customer Order Fulfillment
  • Creative Solutions
  • Supplier Contract Negotiation
  • Trucking Dispatching
  • Project Assignments
  • Team Goals
  • Inventory Audits
  • Cost Control
  • Coaching and Mentoring
  • Performance Management
  • Warehouse and Transportation Operations
  • Transporting Files
  • Supply System Accounting
  • Desktop and Laptop Computers
  • Acquire Products
  • Inventory and Supply Management
  • Cost and Benefit Analysis

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Each small task of everyday life is part of the total harmony of the universe.
Saint Thérèse de Lisieux

Timeline

Senior Logistics Coordinator

PURE DAIRY INC
06.2021 - Current

Dairy Platform Execution Supervisor

Ecoval Dairy- Louis Dreyfus Commodities
01.2014 - 01.2015

International Documentation Agent -Team Lead

Allenberg Cotton -Louis Dreyfus Commodities
01.2013 - 01.2014

International Data Quality Analysts (Auditors)

NYK Line / Yusen Logistics
01.2011 - 12.2013

International Agents Account Settlement Specialist

NYK Goup Services
01.2009 - 01.2011

Purchasing And Sales Representative

Tri-Attitudes and Associates
01.2007 - 01.2009

Freight Broker/Transportation Coordinator

PBB Global/Livingston International Freight
01.2006 - 01.2007

Transportation Specialist /Logistics Agent

DECA Global, LLC
05.2004 - 01.2006

Import and Export Coordinator/Customs Brokerage Representative

Expeditors International Of Washington Inc
11.2001 - 03.2004

Administrative Assistant/Accounting Clerk

Expeditors International Of Washington Inc
05.2001 - 10.2001

Associate of Business Administration - Supply Chain Management And Logistics

Southwest Community College

Some College (No Degree) - Nursing

Northwest Mississippi Community College
KELLY DAIGLESupply Chain Management /Global Logistics /Accounting and Finance