KELLY DALRYMPLE
San Antonio
Summary
Established Account Executive gifted at lead generation and resolving customer issues. Engaging and personable and increasing business opportunities through dynamic marketing strategies, sharp communication skills and dedication to customer service.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Account Executive
Community Coffee
05.2024 - Current
- Cold call local businesses including Restaurants, Offices, Manufacturing, Hospitality, Healthcare, CStores and Government.
- Manage sales cycle from initial contact to contract negotiation
- Held accountable for hitting quota
- Develops prospect list from business directories, trade associations, and all other available sources.
- Prospecting, including cold-calling, phone solicitation, and appointment setting
- Uses technology like LinkedIn, Rocket Reach, Zoominfo and various other internet search tools to gain appointments
- Gains thorough understanding of client business through customer needs analysis, recommending creative solutions
- Presents company offerings through product demonstrations and sales proposals, including price quotes
- Collaborating with internal departments such as Marketing, Finance and Supply Chain on new products and offerings, promotions, pricing strategy, and distribution
- Coordinating smooth customer setup and transition to regular route service based on knowledge of the company's production and delivery schedules
- Records activity and submits reporting through the CRM system
- Participate in trade shows and special events to promote the company's products and services
- Stays informed of market trends and competitive position in the industry
Sales Manager
Bebco Environmental Controls Corporation
03.2023 - 04.2024
- Manages sales team members and helps drive the achievement of planned sales goals.
- Delivers all training content for new team members, including conducting sales role-play sessions to ensure proper delivery of the sales scripts and handling common objections.
- Coaches and work with team members to help convert sales quotes to order opportunities and ensure positive movement in the sales cycle
- Recommend changes to sales techniques based on team sales best practices or has learned from various training sessions.
- Ensure team members understand and comply with all team objectives, performance standards, and policies.
- Identifying operational issues and suggesting possible improvements.
- Partners and work across branch and division teams to ensure strategic sales plans are being achieved.
- Monitor and evaluate rep performance, providing learning or coaching opportunities, and taking corrective action, if necessary
- Understand customer needs and requirements and provide prompt customer service in a timely fashion.
- Achieve growth and hit sales targets by successfully managing the sales team including Increasing sales by 40% over a 3-month period.
- Research accounts, identify key players and generate interest
- Initiating and building rapport with customers through the sales process.
- Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs
- Create and maintain the Mail Chimp Monthly Newsletter, and other email campaigns as assigned
- Reviewed and analyzed sales and operational records and reports
- Managing recruiting, objectives setting, coaching and performance monitoring of sales representatives
- Present sales, revenue and expenses reports and realistic forecasts to the management team
- Identify emerging markets and market shifts while being fully aware of new products and competition status
- Manufacturer of Explosion Proof HVAC Systems and Purging Systems
Outside Sales Representative
Express Employment Professionals
06.2022 - 03.2023
- Present and sell HR Services to new customers
- Reach agreed upon sales targets by the deadline, reaching weekly goals and KPI's
- Resolve customer inquiries and complaints
- Set follow-up appointments to keep customers aware of the latest developments
- Establishing new relationships and becoming the principal point of contact between a business and the associates we placed.
- Establishing new accounts by planning and organizing daily work schedule to call on potential businesses that need staffing services.
- Keeps management informed by submitting activity and results reports, such as weekly call reports, weekly work plans, and monthly and annual territory analyses.
- Monitors competition by gathering current marketplace information on pricing, products, new products, delivery schedules, and merchandising techniques.
- Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies.
- Contributes to team effort by accomplishing related results as needed.
- Participate and lead different community events throughout the year to benefit the community.
- Staffing Agency
E Commerce Sales / Business Development / Office Manager
Panaseas International, Inc. / STVA Scaffold
08.2017 - 06.2022
- Created and managed Amazon, eBay, and website orders, inventory, advertising, reporting and other facets of Amazon Seller Central.
- Monitor Amazon account performance and health.
- Creating and executing strategic marketing campaigns that greatly boosted product sales month over month consistently.
- Performed cost analysis on internal product packaging for shipping to minimize the required Amazon handling fee; coordinated with our international factory to ship key items directly to Amazon, saving an extra shipping process.
- Increased organizational efficacy by implementing a third-party software solution that automatically uploads orders into internal databases, increasing inventory accuracy.
- Develop custom marketing strategies for specific Amazon Advertising campaigns
- Competitor analysis
- Providing weekly reports to Executive Management
- Worked with PTAC through University of Houston to register all companies for State, Local and Federal Government Bidding
- Registered trademarks with the USPTO for all companies to improve brand and gain assets for the corporation.
- Sourcing parts and metal materials for steel scaffolding internationally and screening new potential suppliers for additional product lines and working with translators to communicate with possible new vendors
- Work with our manufacturing facility in China for custom injection molding projects, including special meetings, documentation and drawings to communicate customer custom project knowledge to our team in China.
- Collaborated closely with the accounting team to develop efficiency-boosting SOP's and other daily processes and implement new systems, including Microsoft Teams and Microsoft's 8 8 phone system.
- Plastics Manufacturing
Business Owner
Donelly's Pizza
03.2002 - 12.2016
- Managed internal AP, AR, HR, Purchasing, Marketing, Website, and Social Media presence to ensure revenue goals were being met, outgoing and incoming owed money was recorded, and customer relations were growing.
- Canvased the community to create brand awareness and generate catering sales orders.
- Maximized internal productivity by scheduling and directing staff in their daily and weekly assignments, constantly evaluating performance to identify growth opportunities and potential issues.
- Expanded business reach and internal profit by designing and executing comprehensive marketing and promotional campaigns to target specific demographics and encourage business.
- Ensured customer service excellence by working one-on-one with each staff member to teach practical customer service guidelines when resolving issues or concerns.
- Monitored restaurant operations to assure food and service quality, developing strategies to optimize procedures and enhance our existing service.
Education
Bachelor of Science - BS - Marketing/Marketing Management, General
LSU Shreveport
Associate of Arts - AA - Marketing/Marketing Management, General
Lone Star College - Cy-Fair
Skills
- Account planning
- Market development
- Sales presentation
- Competitor tracking
- Client relationship building
- Strategic selling
- Customer relationship management (CRM)
- Customer relationships
- Business development and planning
- Sales strategies
- Customer presentations
- Staff management
Certification
- Certified Digital Marketing Professional, Digital Marketing Institute - Issued Apr 2024
- Excel: Beginning to Expert, Udemy - Issued Dec 2021
Timeline
Account Executive
Community Coffee
05.2024 - Current
Sales Manager
Bebco Environmental Controls Corporation
03.2023 - 04.2024
Outside Sales Representative
Express Employment Professionals
06.2022 - 03.2023
E Commerce Sales / Business Development / Office Manager
Panaseas International, Inc. / STVA Scaffold
08.2017 - 06.2022
Business Owner
Donelly's Pizza
03.2002 - 12.2016
Associate of Arts - AA - Marketing/Marketing Management, General
Lone Star College - Cy-Fair
Bachelor of Science - BS - Marketing/Marketing Management, General
LSU Shreveport
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