Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kelly Dalton

Mancelona

Summary

Dynamic professional with extensive office management experience at the Health Department of Northwest Michigan. Proven ability to mentor and train staff while delivering excellent customer service. Skilled in utilizing various computer programs including Department of Health and Human Services to enhance operational efficiency and foster trustful relationships with clients. Dedicated to public health and effective problem-solving.

Overview

26
26
years of professional experience

Work History

Departmental Technician

Michigan Department of Agriculture and Rural Development
11.2024 - Current

Prioritize workload

Autonomous remote work

Excel spreadsheet reports

Work within many computer databases

Maintain reports and reconciliation

Permitting cattle movement

Create premises information

Responsible for office and field supplies

Administrative Office Coordinator

Health Department of Northwest Michigan
06.2019 - 11.2024

First point of contact for customers, external entities, internal staff, and specific agency needs

Supports all divisions with administrative and clerical requests

Trains, mentors, and delegates tasks to Administrative Assistants

Reviews, proofs, and edits required documents prior to issuance for all outgoing permits and correspondences

Composes or answers letters requiring the application of laws, rules, and regulations for specific circumstances

Prepares letters, emails, memorandums, reports, special programs and procedures based on administrative activities

Maintains paper, electronic, program specific files

Manages accounting services by receiving payments, data, and prepares deposit summaries for all divisions within office

Public Heath Technician II

Health Department of Northwest Michigan
08.1999 - 11.2024

Demonstrates effectiveness and proficiency in multiple agency and state computer programs

Order office, clerical, clinical, medical, and vaccine supplies while monitoring needs

Word closely within medical practices to assist, advise, and train vaccine programs

Works autonomously in all programs to complete jobs, projects, and deadlines

Form and display ability to cultivate trustful relations with clients in confidential and compromising settings

Acts as a trainer, mentor, and advisor for Public Health Technicians I

Assist clients in overcoming barriers to service and provide possible alternatives alternative modifications

Appropriately correspond with patrons, partnering agencies, stakeholders, and contractors

Participate in meetings, interview to support and explain reasoning for decisions

Education

High School Diploma -

Mancelona Public School
Mancelona, MI
06-1993

Skills

  • Extensive office management
  • Excellent communication skill
  • Dedication to public health
  • Excellence in customer service
  • Diplomatic approach
  • Solution oriented
  • Experienced liaison
  • Analytical thinking
  • Flexibility
  • Trusted autonomy
  • Ability to delegate
  • Effective resolutions
  • Computer program proficiencies
  • Mentoring and training skills

Timeline

Departmental Technician

Michigan Department of Agriculture and Rural Development
11.2024 - Current

Administrative Office Coordinator

Health Department of Northwest Michigan
06.2019 - 11.2024

Public Heath Technician II

Health Department of Northwest Michigan
08.1999 - 11.2024

High School Diploma -

Mancelona Public School
Kelly Dalton