Kelly Daniels
Odessa,TX
Summary
Energetic professional with several years of experience in industry. Punctual employee dedicated to following safety procedures and protocols to avoid mishaps. Considered valuable and hardworking employee by supervisors and peers.
Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations.
Motivated individual with business acumen and willingness to take on challenging roles. Tech-savvy and quick learning with technical know-how, social media expertise and sales abilities to support and drive substantial growth.
Motivational Team Leader skilled in designing and following production schedules. Offers proven history of maximizing team productivity to meet targets. Dedicated to employee safety and proactive assignment, schedule, and personnel management.
Skilled Team Leader with experience in supervising, training, and motivating teams. Strengths include project management, conflict resolution, and effective communication skills. Have contributed to past roles by improving team performance and enhancing workflow efficiency.
Overview
7
7
years of professional experience
Work History
Team Leader
Wingstop
Midland, Texas
02.2022 - Current
- Facilitated team meetings to discuss targets, strategies, and address any issues.
- Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
- Collaborated with other departments to ensure alignment of goals across teams.
- Maintained positive working relationship with fellow staff and management.
- Maintained open lines of communication with senior management, reporting team progress and challenges.
- Managed conflict resolution within the team to maintain a positive work environment.
- Organized client meetings to provide project updates.
- Established clear team goals aligned with company objectives, tracking progress regularly.
- Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
- Wrapped, dated and labeled food items in storage for safety and freshness.
- Monitored stock levels of food items and ordered more when necessary.
- Distributed food to service staff for prompt delivery to customers.
- Used standardized recipes and other instructions to prepare food.
- Requested supplies and equipment orders, explaining needs to managers.
- Monitored supply inventory and rotated stock to maintain optimal freshness and reduce waste.
- Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
- Handled advanced thawing and food pre-preparation for upcoming meals.
- Chopped, diced and sliced vegetables and fruit ahead of rush periods.
- Checked quality of food products to meet high standards.
- Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Trained, managed and guided kitchen staff to improve overall performance, service quality and productivity.
- Made meals in accordance with company standards and requirements.
- Worked closely with front-end staff to assist customers.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Maintained work area and kept cash drawer organized.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer questions and provided store information.
- Discounted purchases by scanning and redeeming coupons.
- Learned roles of other departments to provide coverage and keep store operational.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Used suggestive selling techniques to promote add-on sales.
- Greeted customers and answered any questions they had about the store's products and services.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Answered phone calls to assist customers with questions and orders.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Coached, mentored and trained team members in order to improve their job performance.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Trained employees on additional job positions to maintain coverage of roles.
Mobile Operation
Traffic Control Service
Odessa, Texas
10.2023 - 07.2024
- Controlled machine operations to complete precise, high-quality work.
- Operated equipment in accordance with established safety procedures and regulations.
- Provided training for new employees on the safe use of machines within the facility.
- Informed motorists about road closures, detours, and alternate routes.
- Responded quickly to inquiries from motorists regarding directions or other information related to their travels.
- Directed pedestrians across busy street, remaining attentive to traffic and light changes.
- Wore protective and reflective gear regularly.
- Performed manual labor tasks such as lifting barricades and setting up cones, when necessary.
- Reported any suspicious activity to law enforcement personnel immediately.
- Distributed traffic control signs and markers at designated points.
- Informed drivers of detour routes through construction sites.
- Utilized hand signals, verbal communication and brightly colored signs to direct traffic around construction sites.
- Utilized hand signals and positioned direction signs to guide traffic around hazardous or construction sites.
- Communicated with drivers, providing clear directions to detour routes.
- Communicated traffic and crossing rules to students and community members.
- Assisted drivers with directions and routes and recorded license plates of negligent drivers.
- Kept track of work hours for payroll purposes and reported any overtime worked promptly.
- Removed cones, signs and barricades upon completion of work.
- Placed warning and detour signs to alert drivers of alternate routes and dangerous driving areas.
- Alerted job site workers when approaching vehicles failed to heed to road warnings and signage, which prevented serious injuries and accidents.
- Collaborated with other flaggers by using hand-held radios to disseminate traffic and safety information.
- Adhered to safety and security guidelines when using company equipment and materials.
- Monitored traffic flow to foster and control safe gaps for pedestrian crossing.
- Corresponded with law enforcement to notify of traffic violators and provide license plate numbers.
- Alerted nearby residents of upcoming work activities through door-to-door canvassing efforts.
- Displayed excellent customer service skills when interacting with members of the public who were affected by road closures or delays due to construction projects.
- Drafted reports detailing daily traffic, infractions and data.
- Communicated with supervisors regarding changes in traffic patterns and and or potential hazards.
- Warned drivers and pedestrians of hazards using signs, flags, lanterns and hand signals.
- Observed company's strict safety rules during each shift to avoid job-related injuries.
Supervisor
Wiser security
Midland, Texas
01.2018 - 12.2019
- Worked closely with human resources to support employee management and organizational planning.
- Managed team of XX employees, ensuring high productivity and quality standards were met.
- Directed and supervised team of 15 employees in daily operations.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
- Maintained high levels of alertness throughout shifts.
- Coordinated with other department supervisors to ensure smooth workflow and project alignment.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Acted as a liaison between upper management and staff, facilitating open communication.
- Trained new employees on company policies, job duties, and performance expectations.
- Collaborated with other departments to coordinate workflow processes between teams.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Led weekly team meetings to discuss progress, address issues, and plan future actions.
- Delegated work to staff, setting priorities and goals.
Education
High School Diploma -
John Hirschi High
Wichita Falls, TX05-2012
Some College (No Degree) - Nursing
Odessa College
Odessa, TXSkills
- Mentoring
- Coaching
- Complaint resolution
- Conflict resolution
- Employee training
- Cash handling
- Shift scheduling
- Staff training
- SMART goals
- Dish preparation
- Safety
- Workflow management
- Problem-solving
- Flexible schedule
Timeline
Mobile Operation
Traffic Control Service
10.2023 - 07.2024
Team Leader
Wingstop
02.2022 - Current
Supervisor
Wiser security
01.2018 - 12.2019
High School Diploma -
John Hirschi High
Some College (No Degree) - Nursing
Odessa College