Summary
Overview
Work History
Education
Skills
Timeline
GeneralManager

Kelly Davis

Columbia Falls,MT

Summary

Organized professional with experience in hospitality and restaurant environments. Effective creator of service structures with thoughtful organization. Efficient house manager and exceptional leader, always providing best in class customer service.

Overview

7
7
years of professional experience

Work History

Hotel Manager

Tamarack Lodge And Resort
04.2019 - 11.2021
  • Managed hotel operations for seamless functioning, ensuring high levels of efficiency and guest satisfaction.
  • Developed and implemented strategies to optimize operational efficiency and maximize profits.
  • Greeted and assisted guests by gathering information pertaining to reservations or requests.
  • Planned and executed marketing activities to improve property brand and increase revenue.
  • Reduced operating expenses by negotiating with vendors and optimizing resource management.
  • Increased customer service ratings from 2.5 to 4⭐️ by upscaling lodge accommodations, rebranding, and providing new guest services and offerings.
  • Established and upheld high standards, promoting excellent customer service and assistance to guests.
  • Negotiated with vendors to obtain favorable rates for goods and services while maintaining good working relationships.
  • Developed strong partnerships with local businesses to create exclusive offers and packages for hotel guests.
  • Oversaw all aspects of event planning, from contract negotiation to day-of coordination, resulting in successful events and satisfied clients.
  • Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
  • Spearheaded renovations and interior design projects, improving the overall aesthetic of the property.
  • Hired and trained new employees, demonstrating best practices for serving clients and guests.
  • Maintained well-regarded concierge services to provide guests with assistance and convenient information about local attractions.
  • Improved the quality of food offerings in on-site restaurant by hiring and working closely with new chefs on menu development.
  • Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets..
  • Evaluated and promptly resolved lodging facility operational issues.
  • Enhanced the hotel''s online presence through targeted marketing campaigns and social media engagement.

Event Manager

Starry Nights Resort
03.2017 - 04.2019
  • Performed event management for large parties and gatherings.
  • Implemented contingency plans to address last-minute changes or unforeseen events.
  • Managed administrative logistics of events planning, event booking, and event promotions.
  • Evaluated and selected service providers and vendors according to customer requirements.
  • Managed budgets effectively, negotiating contracts to secure cost savings without compromising quality.
  • Trained and supervised event staff to complete tasks on time.
  • Established positive relationships with clients, ensuring their needs were met throughout the event planning process.
  • Coordinated transportation and parking arrangements for guests and vendors.
  • Coordinated catering, florists, photographers, and musicians for events.
  • Researched and identified new vendors and suppliers to obtain competitive pricing.
  • Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.

Server / Bartender

Coyote Creek Restaurant
01.2015 - 02.2017
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Maintained clean and organized dining areas to uphold restaurant standards.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Resolved problems, improved operations and provided exceptional service.
  • Used extensive knowledge of beer, wine, and food offerings to make informed recommendations to customers.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Upheld strict regulations for safe alcohol service and food safety.

Education

Business Communications

Flathead Valley Community College
Kalispell, MT

Skills

  • Banquet Coordination
  • Reservations Management
  • Food and beverage pairings
  • Hospitality best practices
  • Exceptional customer service
  • Inventory Management
  • Quality Control
  • Guest Engagement
  • Relationship Management
  • Cleanliness standards
  • Conflict and Complaint Resolution
  • Service prioritization
  • Menu presentation
  • Team Leadership

Timeline

Hotel Manager

Tamarack Lodge And Resort
04.2019 - 11.2021

Event Manager

Starry Nights Resort
03.2017 - 04.2019

Server / Bartender

Coyote Creek Restaurant
01.2015 - 02.2017

Business Communications

Flathead Valley Community College

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Kelly Davis