Kelly Davis
Riverview,FL
Summary
Highly efficient administrative professional offering several years of experience, including administrative support, project coordination, customer service and team leadership. Comfortable working with senior management to effectively define and achieve strategic operational and administrative objectives. Streamlines administrative processes, analyzes complex issues and develops solutions. Cultivates positive work culture focused on teamwork and idea-sharing while driving goal achievement.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Office Staff Member
Julestarz Academy for the Performing Arts
Lithia, FL
07.2022 - Current
- Performs daily opening and closing procedures according to established guidelines.
- Utilizes problem-solving skills to resolve customer disputes efficiently.
- Monitors stock levels to ensure adequate inventory for customer needs.
- Answers customer inquiries and provided accurate and timely solutions.
- Assists in training new staff members on company protocols related to customer service.
- Greets patrons and provides excellent customer service.
- Provides customer service regarding billing inquiries.
- Inputs customer data into the electronic record system.
- Assists in enrolling/scheduling, rescheduling, and canceling classes for students while working with family schedules.
Administrative Support Officer
Literacy Leadership Tech Academy
Tampa, FL
08.2015 - Current
- Provides administrative support to managers and staff.
- Inputs data into computerized systems accurately and efficiently.
- Provides support and guidance to colleagues to maintain a collaborative work environment.
- Updates and maintaines databases with current information.
- Conducts testing of software and systems to ensure quality and reliability.
- Assists users with troubleshooting software issues and hardware malfunctions.
- Supports IT department by providing basic tech support to students and staff.
- Prioritizes and fields IT ticket requests, providing technical support, troubleshooting and issue resolution to maintain system performance levels.
- Organizes team events to promote a positive work environment.
- Delegates work to staff, setting priorities and goals.
- Reviews and adjusts employee shift schedules in accordance with staffing needs.
- Coordinates with department managers to ensure appropriate coverage for shifts.
- Collaborates with Human Resources personnel to resolve scheduling conflicts or issues.
- Sets up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
- Creates spreadsheets in Microsoft Excel for record-keeping and reporting.
Education
Associate of Science - Health Information Technology
St. Charles Community College
ST. Charles, MO06-2007
Skills
- Records Management
- Spreadsheet Creation
- Project Planning
- Document Management
- Event Coordination
- Scheduling appointments
Accomplishments
- Leader In Me Lighthouse Coordinator 3 years
Affiliations
- Life-long Learner
- Music lover
- Animal lover
Certification
- Google for Eductation Level 1 Certification
References
References available upon request.
Timeline
Customer Service Office Staff Member
Julestarz Academy for the Performing Arts
07.2022 - Current
Administrative Support Officer
Literacy Leadership Tech Academy
08.2015 - Current
Associate of Science - Health Information Technology
St. Charles Community College
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